Set Top box of Tata Play is not working since last two days. Message appears on the TV ‘No signal’. Received SMS message‘ service will resume in two hours’ but never resumed. Contacted their call center and guy says every time “there’s technical problem and it will be rectified in two hours” and it never resumed. Talked to senior executive but no solution. What kind is service it is?

Mera connection technician lagaya hai aur 6000 ₹ leke Gaya hai . Uske paas recharge karne ke liye balance nahi hai. Bahut ghatiya service hai. Please resolve or refund my money immediately

Please rectify the connection error.unable to get from Yesterday

Pl solve my problem

आपका सर्विस बहुत घटिया है आप की कस्टमर केअर नंबर्स फालतू है आपका नंबर लगता नही रिचार्ज करने के बाद बीस सेट-टॉप-बॉक्स बताते है

Dear sir,

I had call to your Tatasky department 1860208xxxx

But no proper answer regarding installation.

My money was with you from 12 days.

And your Tatasky head Ms. Karishma Jadhav madam is helpless to do.

Very poor response and nobody is talking care in Tatasky.

Sir kindly help as a chair person.

Thanking you,

Yours faithfully,

Santosh Sindhi
SOLAPUR

Not connected any help line but many content available all is useless

Tata sky services is very absolutes so please focus on it.

I have 2 set up box on single ID. Could we use one of them as HD and another one as normal connection, please revert.

Hi,

Subscriber Id : 11O9131985

I have seen these Sony Max +1, Star Gold +1, Zee Cinema +1, Colors +1, Sony +1, Zee TV +1, Star Plus +1, +1 while subscription of Dhamaka (non-HD) package of 220 Rs (2420 Rs annual) but not able to find this in service I got.

If you can't provide, you should not show while subscription. I don't want to know any hidden reasons. Whatever problems you have should be mentioned in this page upfront.

Now don't give excuse like you don't have HD subscription or you have HD setup box. If this is a reason, you should have not allowed me to subscript this pack with attached list of channels.

Is my mistake I am using HD setup box as I cannot afford Additional HD services of 175 Per Month (1925 Annual) just for viewing them on HD.

I am already paying for Base pack (242O to 616O) + Addon Pack + Additional services.

If you can't afford then those missing channels from base pack then those should not be listed in Base pack or you should have conditional sign and line below it mentioning that this will be applicable with a,b,c etc conditions.

Thanks

Email sent Date: 26th July 2018
Email sent To help [at] tatasky [dot] com, nodalofficer [at] tatasky [dot] com

Here is the case with the Subscriber ID: XXXXXXXXXX

My Setup box stop working and I complained online, technician visited my hose and replaced the setup box device on the 13th August 2017 (the device has mentioned 12 months of warranty period) without giving me any document for the warranty and receipt for the payment which I made on the 14th August 2017. I got the email Statement for the transactions where it’s clearly charged for the visit of Rs. 599.74
Within a year on the 18th July 2018 setup box device again got stop to start, I called the tata sky executive and explained the case. Again, the technician came to my home replaced the device where it’s mentioned device has 12 months of the warranty period and it’s reflected on my tata sky account warranty end date as 17th July 2019.

I raised the query and communicated with the complain # 16D75Y9F, I was informed issue will get resolved within 24 or 48 hours from the nodal officer where I had chat with the three executives explaining my case, no one responded to my email from help [at] tatasky [dot] com, nodalofficer [at] tatasky [dot] com.

I have the transaction statement for the Period: 01/08/17 to 31/08/17, Current month July 2018 transaction details where it’s charged 400.00 as Hdlg Chrgs of HD Swap box and 100.00 as Service Visit on 19 Jul 2018, the chat receipt where I conveyed the case.

The settop box for the last 15 days not working properly. Many times the channels go off and msg received on screen is no connection pl check inputs and after sometime pl wait initialising msg rcd. No of times goes off. Pl resolve the complaint.

dear sir im Yusuf..frm lst 5 years im working for tata sky ..and still im facing problems frm lst 2 mnts im not getting proper services..each time whenever im calling at ur costumer care they r promessing for good results in feature..but noo use of that..frm lst 2 mnths ur technecion visited at my place for 3 times and each times they r charging 150 rs..but still no use im not abel to wiev ur service..on last sunday also they visited at my place and promise me that now nothing is going to happen wrong and if it happens u can call me..and in same week on Tuesday It started again.and when I call him on 4 o clock he promised me come at 7 o clock in the evening..but when I call him on evening he told me he is on his way to me..but he didtn come..after an hr I call him back he was not pikking my call..and his number is..8879550680.soo kindly look for the matter..and don't allow such people in ur prestigious company..those who r chewing tabacco and smoking ..thanking u..Yusuf qureshi

Dear Sir,
I Shri Sanjeev B. Mahale having Tata sky HD Box ID no. 1083802825 have to state that in spite of several phone calls, to the customer Care 022-60006633 regarding abrupt stoppage of the above box have yet not resolved the issue, Every time a new work order number is given but no work is done. I and my family have been deprived of viewing "T.V" from 19th june 2013 till date for no fault from our side, the connection is showing a deactivate status in spite of paying the due subscription. On several occasions I have been told (fake promises) that the problem will be resolved within 24 hours but since 19th june your field team is still working on it. I strongly feel that I am being harassed for reasons best known to you. There is a complete apathy and lethargy from your department in addressing the issue. I wonder whether the same treatment would have been given if I would have been a relative of Mr. Ratan Tata who co-incidentally resides in my neighborhood. Your people are simply assuring that the work will be done but there appears to be no coordination/communication among your staff. Whenever I call on the customer care the whole problem has to be explained to them over and over again. Till date I have spoken with your senior supervisors Shri Murtuza, Smt Saraswati, Shri Salunke who have promised me early readdresal. Later I have also spoken with your senior Mr. Chetan Naik [Mb no. 9833088390] who had promised to sort out the issue, however till date no one has cared, bothered or resolved, this is not expected from a "TATA" company! It appears that the staff is unaccountable for their work and not well trained (not technically sound) to address issues. It has been almost 12 days and the harassment still continues. It is also to mention that this staff are not responding to the phone calls and there is no customer care, even the contact no of the seniors are not provided and there is complete non cooperation. I hope that the seniors in Tata sky do read this blog and act immediately.

S.B.Mahale (ph: 9821696153)

Sir this in the reference regarding zeetos gift redemption offer. I have redemed 9200 zeetos against lightining roller skete on dated 02/12/12 and call came to me on 04/12/12 that your gift will be delivered with in 12 days through First fligh couriour and after 16/12/12 I called at your mumbai gift distribution office and the reply was same and i called 10 times and the reply was same and I letf yhe folloup and one day one call came from banglore that your gift has been recieved by you on 11/12/12 pdr no is B58241459.How it is possible when mumbai office reply me that your gift will be deluvered up 20/12/12.I called to first flight but they bothered to pick up the call from last 20 days. This fales commitment make my mind to switch from tatasky to dishtv. And after this jan /13 I will discontinue with you.

At present I have connection art Ahmedabad I wand to shift it to Vadodara what is the procedure whom should I contact

My customer ID is 1059725646. I want to shift tatasky set up to my new resident, the local service provider has been requested several times over phone within last 36 hrs. but he is not responding . Please help.

Pranjal Kumar Hazarika
Oil India township
Duliajan
District: Dibrugarh
Assam
Mob no. 09435005159

I am in US these days. My name is Dr B P Singh. My address is H.N0 1408. GALI no 6. Bagh Rama Nand, AMRITSAR. My registered cell phone is 98726 64290. I do not remember my tata sky Id number.
In May 2012 I had requested you to suspend my subscription for three months. You readily agreed to this.
I am very thankful to you for this,
I shall be back in India on SEPTEMBER 12. Please keep my subscription suspended till then ie September 12,2012. Start from SEPTEMBER 13,2012.
Thanking you

Dr.B P Singh

My Tata Sky, having ID No: 1032350041, is not functioning since 11th May Evening. I had recharged for one year by paying Rs 5,500/= and is now valid upto 03/05/2013.
I followed all your instructions like powering off the supply to desk top box as well as TV for 15 minutes on number of occassions but of no avail. Please attend the same on top most priority,
With Warm Regards,
J S Ari
Jamshedpur

I think my experience with tata sky really makes me feel like others
that Tata's are the bigger cheaters in this world and due to there
actions and malpractises they are going to be no 1 Fraud company in
world and surely in my blog i am going to explain all my experience i
had with you people
My Subscriber id is 1010643748 and in nov and dec 2011 whole month i
have been harrsed by TATA SKY firstly they had delivered faulty HD
PLUS BOX to my premises and after waiting for 8 days changed it with
another repiared box
and now By mistake i had read your Advertisment Regarding Free
Ethernet wiring for VOD and as i had made request for this on 11 dec
and your engineer visited my site without wire just to check it and
promised to come in evening with wire but to my surprised i recived
message from TATA SKY on the same day that i have been served so as
Ethernet wiring was not done in mt TATA SKY PLUS i made a request
again for it and same engineer visited and perform the work of wiring
but to my surprised and shock i recieve the message that i have been
charged Rs 125 for the engineer visit to my site for ethernet wiring
and due to this i had made complaint on next day but till now nobody
hasmade a call or reverted back my money to my A/C CAN YOU PLS EXPLAIN
TO ME WHY YOU PEOPLE ARE MAKING ME TARGET AND HARRSING ME ON DAILY
BASIS IF THIS IS YOUR WAY OF WORKING TO CHEAT PEOPLE THAN I WANT MY
FULL MONEY BACK WHICH I HAD PAY TO PURCHASE TATA SKY HD PLUS OR REVERT
MY MONEY BACK AND EXPLAIN WHAT PENELTY YOU ARE PAYING FOR ALL THE
MENTAL HARRSMENT YOU ARE GIVING ME ON DAILY BASIS
Rakesh Malhotra
9650894793

Tata sky has charged me unethically extra and their customer care is worst
they behaved in a bad temper in their call centre
pls never recommend any body to take connection.

Tata sky has the worst aftersales service of all the existing DTH companies, even my local cable man gives better service than them. All that they are interested in is that you buy their service and once you have they dont know you anymore. To get service from them is like tryingto get blood from a stone.
For anyone wanting to get a new DTH connection I would advise you go with any other service.

Sir, Tata sky is very hopeless. Services are very poor. I am having three set up boxes. Out of one is not working since 12 days. The box has been replaced three times but failed to perform. Tata sky people are making BAHANE as boxes are not available in their stock. Being a old customer I am paying Rs 6000/- per year excluding rent of boxes i.e,Rs.480/- pm. for complete channels.
Tata sky is be fooling customers by way of showing bonus on recharge etc. Basically, the company is charging very high amount for it does not deserve. Hopeless.

A.K.KHANNA

As advertised in Tatasky i have sent sms food devimadhu49 [at] gmail [dot] com to 56633.But i got nothing in my mail.pl.mail the recipe and further messages to this mail id. thanks

I am Mr. Purrnendu Shekhar Sen. My ID No. is 1043238821. Pl. disconnect my connection till further intimation from last due date of rechage. Pl. send me mail at the time of receving or can contact with this no. +919681328116.

03/08/2010 1/11040906644

There is no power supply in my set top box from yesterday morning. Today noon (between 1.30 to 2.00 pm) I made contact to their western zone, they told me that I will be called back me within 2 hours. But till now no one has contacted me.

Kindly do the needful & arrange to send the technician at the earliest at my address:
Vinay C. Chouk
SBI STAFF QUARTES
C/O STATE BANK OF INDIA
MIDC ROAD
RASAYANI (410207)
TAL. KHALAPUR.
DIST. RAIGAD (MS)

Waiting for your early response.

Thanks.

When will you start telecasting HD for BBC and when will you start telecasting Al Jazeera? Rajiv

When there is a problem the customer service really sucks, the contact numbers are continously busy, nobody is bothered