Emails

• customercare [at] ksrtc [dot] in (Customer Care Support)
• onlinerefund [at] ksrtc [dot] org (Online Refunds Queries)
• online [dot] support [at] ksrtc [dot] in (For e-Ticketing/Refund Related Queries)
• awatar [at] ksrtc [dot] org (Suggestions / Grievances related to advance booking)
• ctmopn [at] ksrtc [dot] org (For Bus cancelled, Bus breakdown, change in class of service,
  complaints against operating crew / counter staff / booking agents)
• cmem [at] ksrtc [dot] org (Grievances related to the bus / vehicle related issues such as
  cleanliness, display of boards, torn seats etc.)

Install App

Important Links

• Frequently Asked Questions
• Cancel Tickets
• PNR Enquiry
• Booking Counters

Bus Stations

Refunds for online / mobile bookings (Accounts Dept.)

Refunds for cancelled tickets will be automatically credited to user's account within seven working days.
If refund is not received within seven days, users are requested to send email to onlinerefund [at] ksrtc [dot] org 
(Accounts Section) quoting OB No. OR PNR no. of cancelled ticket.

• Refund Rules and Procedure for claims

Contact numbers: 080-22220386 and 080-22221321 Ext. 283, during office hours on all working days
(between 10:00 am - 5:30 pmhrs on Monday-Fridays and 10:00 am 1:30 pm hrs on Saturdays).

Division Contact Details

Address

Karnataka State Road
Transport Corporation
Central Office,
Post Bag No-2778, KH Road,
Shanthinagar, Bengaluru-560027.