WazirX Customer Care

Updated on Monday, 23 September 2024 - 4:36pm

Organization:

gwazirx.com

Website:

Official Website

Emails

hi [at] wazirx [dot] com (For partnerships & enquiries)
business [at] wazirx [dot] com (For corporate account/KYC queries)

Important Links

Address

HD-024, WeWork Enam Sambhav,
C - 20, G Block Rd, G Block BKC, Bandra Kurla Complex,
Bandra East, Mumbai City, Maharashtra, India 400051.

Social Sites

Comments

Thu, 27/05/2021 - 10:18am — Anonymous (not verified)

Deposit issue not credited our wallet

Hi I transferred 2500 rupees to wazirx account through my upi id,the money is debited from my account on (27/05/2021) but its not credited to my wazirx account still now,why it is not yet deposited in my wazirx account ,so kindly please give me information plz replay

Wed, 26/05/2021 - 5:36pm — utsav purohit (not verified)

Money deducted from bank account

Please help me

Tue, 25/05/2021 - 12:14pm — Ratnajit saha (not verified)

Not credit ed

Hi I transferred 3000 rupees to wazirx account through my Mobikwik wallet id,the money is debited from my account on (25/05/2020) but its not credited to my wazirx account still now,why it is not yet deposited in my wazirx account ,so kindly please give me information

Mon, 24/05/2021 - 11:54am — Mohammad Md zahid (not verified)

not get my wazirx a/c Refund problem

I am a new customer, I have deposited an amount of 10000 from my axis bank to
Wazirz account today 24/05/2021.
The Wazirx has been no refund in my wazirx account.
Wazirx account name is yes bank
Plz help me

Sun, 23/05/2021 - 4:57pm — Aditya singh (not verified)

Regarding the kyc

Actully I have missed my pan card but I have Xerox copy off pan but I have uploaded my Xerox copy off my pan but wazirax have cancelled my kyc plz aprrove my kyc

Wed, 23/06/2021 - 4:53pm — BHURABHAI kajabhai patel (not verified)

pancard documents uploading problem

my account kyc in document uploading problem errors screen msg - already taken pan

Sun, 23/05/2021 - 12:47pm — Anonymous (not verified)

Money deducted

Money was deducted at 20 May 2021 but not credit in my wazir x wallet so kindly help to credit my money as well as wazir x account or my bank account

Sun, 23/05/2021 - 12:05pm — Mohd adil (not verified)

Payment issue

Hii I'm mohd adil I'm a student i have Debited rs1500 from my mobikwik wallet to wazirx wallet my money is detected but still not credited to my wazirx wallet please help me sir either if possible return my fund or credit to my wazirx wallet

Sat, 22/05/2021 - 4:00pm — seema Duggal (not verified)

Deposit Rs 2500 in my Wazirx

Deposit Rs 2500 in my Wazirx account on 20th May-2021 through IMPS, But Stiil not showing in My wazirx acccount

Sat, 22/05/2021 - 2:47pm — Suhridha (not verified)

No reply from Wazirx team for password recovery

I got logged out of my Wazirx account on 4th May after a exchange mess up in the evening. I requested to reset my 2fa password on 6th May and got a reply from Wazirx to send a vedio and photo on 11th May evening 9pm. I sent reply to them attaching all necessary documents on 12 May. After which I did not receive any reply from them. In their email it stated that they would process after 5-7 days. Today is the 10th day. Will some one please help from wazirx to login to my account. I had enough of just waiting and seeing my money drain.

Fri, 21/05/2021 - 10:26am — Rohit Singh (not verified)

Amount not reflect in wazirx Account

I Deposited 5200 on 18 May It's been ** Days my money didn't deposit in my WazirX account or not credited back in my bank...

Thu, 20/05/2021 - 4:18pm — Rohit Singh (not verified)

Amount not reflect in wazirx Account

I Deposited 5200 on 18 May It's been ** Days my money didn't deposit in my WazirX account or not credited back in my bank...

Thu, 20/05/2021 - 11:27am — Rohit Birajdar (not verified)

100 Rs are cedited or debited

Hi Team,
I have done 100 Rs NEFT to your account but it is not successful and my money also didn't get . Please help me for the same.

Wed, 19/05/2021 - 8:43pm — Prashant pathak (not verified)

Amount not credited in wazirx wallet

Maine ₹ 1000 apne account se 14/05/2021 ko deposit kiya par abhi wazirx wallet me credit nahi hua hai same aaj bhi ₹ 1000 wallet me credit nahi hua. So please help me because mere liye covid me itne paise bahut mayane rakhte hai.Please do something urgently

Wed, 19/05/2021 - 2:30pm — Rahul Azad (not verified)

Deposit Problem

Hi I have deposited amount Rs.12000 on 16th may from Google Pay my amount is deducted but didn't got into my Wazirx account I emailed few times but there response are same Please solve my problem

Wed, 19/05/2021 - 12:56pm — Harikrishnan K (not verified)

Issue regarding transfer of money

We have deposited Rs 1 lakh from our bank account which was debited from our account, but not yet transferred to WazirX account. Please check the transaction and kindly refund it back.
Email ID
acsgroup6075 [at] gmail [dot] com

Mon, 17/05/2021 - 7:34pm — prince soni (not verified)

i have deposited 10000 rs

i have deposited 10000 rs from my paytm bank but still not credited its been over 10 days.
My email i d linked is prince7000881 [at] gmail [dot] com

Fri, 14/05/2021 - 2:28pm — KRISHNA TEJA (not verified)

Hello I m krishna Teja

Hi I transferred 3500 rupees to wazirx account through my Paytm upi id,the money is debited from my account on (13/05/2020) but its not credited to my wazirx account still now,why it is not yet deposited in my wazirx account ,so kindly please give me information

Sat, 12/06/2021 - 3:46pm — Anonymous (not verified)

Same issue

Hi,

Did you receive the funds? Same thing has happened to me 2 weeks back and no revert from Wazirx

Fri, 04/06/2021 - 9:25am — Sunil sharma (not verified)

Money debit

Hlo mam money credit in your account or not same problem is with me please reply

Thu, 27/05/2021 - 2:08pm — Yogbir Rana (not verified)

Money transfer problem

Hello ,
I transferred 1000 rupees to wazirx account through my Google pay upi id,the money is debited from my account on (26/05/2021) but its not credited to my wazirx account till now,why it is not yet deposited in my wazirx account ,so kindly please give me information
As soon as possible

Thu, 27/05/2021 - 1:42pm — Janakiram chowdhary (not verified)

Have you got your refund yet?

Have you got your refund yet? Same problem I lost 30,000 on may 4 but didn't get refund yet!!

Wed, 26/05/2021 - 8:07pm — Pratham (not verified)

Money debited in but not credited in my account

Pls help me ill transfer 1000rs in paytm upi to wazirx but they dont not credited in my account what happen

Tue, 18/05/2021 - 10:44am — Harshit Gupta (not verified)

Did you received the money

Did you received the money now?

Fri, 14/05/2021 - 1:30pm — Rohan N (not verified)

Deposit made not reflecting in my account or refunded

I am a new customer , I have deposited an amount of Rs 10000 from my bank account not linked to the wazirx account and there has been no refund for the past two days. Registered mail id is : rohanjamber11 [at] gmail [dot] com

Tue, 08/06/2021 - 9:11am — Anonymous (not verified)

Did the amount get debited or credited

Hi, Did you get a refund, or was the amount credited to your Wazirx Account? Even I am facing the same issue. It has been 4 days since my bank account got debited and, I have written 3 emails to them, but there is no reply.

Mon, 24/05/2021 - 10:17am — Anonymous (not verified)

Is your money refunded ...if

Is your money refunded ...if yes....when is it refunded????

Fri, 14/05/2021 - 11:30am — Navdeep (not verified)

Hi same issue as everyone,

Hi same issue as everyone, amount neither credited nor debited, too many customers facing the same issue. This doesn't auger well to the platform and might have to soon shift to other platforms

Sat, 12/06/2021 - 3:48pm — Anonymous (not verified)

Hi, Did anyone receive the

Hi,

Did anyone receive the funds in wazirx account or credited back to the bank?

I did a transfer 2 weeks back and nothing yet.

Thu, 13/05/2021 - 5:50pm — Basant Kumar (not verified)

Money debited from my bank but not credited in wazirx Account

Hi I transferred 20000 rupees to wazirx account through my ICICI Bank ,the money is debited from my account on 13/5/21,but its not credited to my wazirx account still now, why it is not yet deposited in my wazirx account,
My mail id - basantmailbox [at] gmail [dot] com

Tue, 08/06/2021 - 9:00am — Anonymous (not verified)

Did the amount get debited or credited

Hi, Did you get a refund or was the amount credited to your Wazirx Account? Even I am facing the same issue, it has been 4 days since my bank account got debited. I have writen 3 mails to them but there is no reply.

Fri, 04/06/2021 - 12:38pm — Aniket Vijay Jha (not verified)

Money debited from my bank but not credited to my wazirx account

Sir yesterday I have credited 100 rs from my phonepay UPI .it has debited from my account but no credited to wazirx account .this transaction done at 10:7 se date is 3 Jan 2021. Plzz solve my problem as soon as possible .
Thankyou

Wed, 12/05/2021 - 1:18pm — Anonymous (not verified)

money not received

I deposited Rs 24000 into my wazirx account through UPI......amound has been deducted from my UPI account but not deposited in wazirx account....also nobody replying to emails to wazirx....kindly resolve the issue.

Mon, 14/06/2021 - 10:17am — Amal Debnath (not verified)

Deposite fail but refund not success

Deposit fail but refund not success

Wed, 12/05/2021 - 12:27pm — Ganesh Prajapat (not verified)

Payment issue

I have transfer payment from upi payment debit my account but not credit in wazirx account so please help me

Tue, 08/06/2021 - 12:27pm — Ravi kumar (not verified)

Bank details pending

Before 10 days Create new account wazirx ..
But not provide icici Bank Account no & details.
Please confirm bank details then start share market investment.
ASAP

Tue, 08/06/2021 - 10:57am — MOHD MISBAHUL HAQ (not verified)

Payment not confirmed by Seller

I had purchased 500 USDT and made the payment (amount 38625.00) with given time. it has been more than 12 hours and Payment not confirmed from Seller side.
I got an email from wazirx to submit bank statement i had sumitted with 10 minuts after getting email. Still my USTD in dispute, please take action on this ASAP.

Please fell free to contact at

Wed, 12/05/2021 - 10:53am — Haresh (not verified)

Deposit problem since 4 days

I have opened new account and KYC done and account verified. When I am trying to deposit amount from my bank to Wazirx account, it always show error "Try Again". This is happening since 4 day.
As usual email response is automated and useless. If they are working on digital currency. Their platform should be robust to handle any financial transaction. Similarly, there should be phone support like other companies.
I feel sometime doubt that that looks to be fraud. As small problem of fund transfer is not resolved since 4 days.

Looking at various comments, it looks to be risky to transact with this site.

Wed, 12/05/2021 - 6:13am — Abdul Aziz (not verified)

Missing withdrawl

Hi team, i have made a withdraw for 1300rs on Sunday...it has been more than 72 hours....though from your end it showed settled, i havent got the funds in my bank account..

Email:azizabdul420 [at] gmail [dot] com

Thu, 20/05/2021 - 3:16pm — Anonymous (not verified)

Hi, Did you receive the

Hi, Did you receive the withdrawal money on your account? I am facing the same issue.

Tue, 11/05/2021 - 6:24pm — Mohd Taveel (not verified)

Money deducted from my babk account but not deposited in wazirx

I have deposit the 40000 INR on 2/5/2021 but the transaction failed by the wazirx and the amount was deducted from my account still not credited to my account nor to wazirx account. Please help me and refund my amount as soon as possible

Tue, 11/05/2021 - 9:50am — Avinash kumawat (not verified)

Amount deducted from bank but not credited in wazirx

My name is avinash kumawat and i have a wazirx account with my mail id : coolavinash0007 [at] gmail [dot] com. I deposit 20000 from my UPI to wazirx. Amount is deducted from my bank account through paytm UPI but not credited in wazirx. I made this transaction on 5 may 2021. I raise tickets 3 times on site but not responding till date.
I want my money back as soon as possible.
And i have humble request to those you is reading this please give a 1 star in app store to this app and also a negative comment. They are using our money and making us fool.

Sun, 09/05/2021 - 8:16pm — Ramya M (not verified)

Money debited from my bank but not credited in wazirx

Hi I transferred 5000 rupees to wazirx account through my upi id,the money is debited from my account on 4/5/21,but its not credited to my wazirx account still now,why it is not yet deposited in my wazirx account,so kindly revert my money to my bank account.
My mail id - ramyassm [at] gmail [dot] com

Sun, 09/05/2021 - 5:31pm — Jaya ram singh (not verified)

Bank deposit problem.

I deposit 10000 INR with my Verified bank account, but neither came to bank account nor in wazirx wallet. Please help me.
Account number :- xxxxxx1149
All details, I submitted twice on wazirx helpline, but nothing happened till now.

Sun, 09/05/2021 - 10:02am — Harshwardhan (not verified)

Amount debited but neither credited nor refunded

I deposited an amount of Rs 30000 to my WazirX wallet using UPI but its been more than 5 days and the money has neither been credited nor refunded. I checked with my bank and they have informed that money has been transferred to the WazirX account. Account Details as follows:-
Payee Information
Name : ZANMAI LABS PRIVATE LIMITED
Account No : XXXXXXXXX1465
IFSC Code : UTIB0000000
VPA : fcbizpzso1x@freecharge
I have registered the complaint twice (ID 952083 & 936100) but only got automated reply. Please look into the matter at the earliest.

Sat, 08/05/2021 - 2:53pm — Ishant (not verified)

Amount got deducted and haven't got in wazir x wallet

I made two transcation of ruppees 16550 and 20000 through upi but haven't got my money in my account also mailed you and told me to wait for 72hrs but its been more then 72hrs haven't got the refund help me as soon as possible

Please refund my amount as soon as possible

Sat, 08/05/2021 - 12:06pm — Vandana (not verified)

amount deducted but not reflecting

have deposited 6000 INR in Wazirx account on 5,may 2021 but the funds are still not added in my Wazirx account nor refunded.

Sat, 08/05/2021 - 11:13am — lalitha rani (not verified)

Deposit rejected

I have deposited money from my account to wazirx wallet through UPI amount has been deducted from bank account but it was rejected from wazirx. Please help to solve the issue. It’s been 3 days but no response from your side not even replying to mails

Sat, 08/05/2021 - 2:19am — Gaurish (not verified)

Transferred amount not credited in wazirx account

Hi! I transferred 2000 rupees from linked bank account into wazirx account.. Its been 3 days but the money is still not credited, neither in wazirx wallet nor to the bank.. Kindly look into the matter immediately

Thu, 06/05/2021 - 11:21pm — MANISHA MEHLA (not verified)

Money not Deposited in my wzx account nor retrived in my bank ac

Dear concerned person

I had deposited 25000 from my upi ID on 4th May. I have neither recieved it in wazir x account nor in my personal account. Kindly let me know asap wat can be done in this case . It's been long I have not received the money .

Wed, 05/05/2021 - 6:26pm — Seema dhakad (not verified)

Money not add wazirx account

My amount has been debited from my bank account but not credited into my waxirx account.

Wed, 05/05/2021 - 6:11pm — Indrajeet (not verified)

LOST my account 2FA

I have formatted my phone and now lost that google authenticator. Now not able to login, Please help

Sat, 15/05/2021 - 11:56am — Roshan Shah (not verified)

2fa lost

I lost my 2fa account Google authentication because I format my phone pls help me

Fri, 14/05/2021 - 9:39pm — Sohail Ahmad (not verified)

2FA

Can't login wazirx
Asking authenticator app code ...
Is there any other options for login
I don't know my recovery code also

Thu, 13/05/2021 - 2:20pm — Mayank Noniwal (not verified)

Loging problem

While loging my account in wazirx it asking authenticator otp and I don't know how to get otp please help me to login my account

Wed, 05/05/2021 - 4:23pm — Anonymous (not verified)

I have added money to my

I have added money to my wazirX wallet and haven't received it yet. It's been 5 Days already. it has happened again today that the money is not credited in Also due to the slow functioning of some of the features in the app, I had a huge loss of around INR 10,000. Kindly revert the payment and try to make the UX better for the users.

Wed, 05/05/2021 - 9:44am — Ashish kedia (not verified)

By mistake fund deposited in old wazirx account

Dear sir ,
Yesterday by mistake I deposited Rs 40000/- in old icici account of warirx . Amount still not shown in wallet and not refunded to my bank account .

Thu, 20/05/2021 - 3:22am — Anonymous (not verified)

Brother I also did the same

Brother I also did the same mistake.
Please let me know if you get any solution for that.

Wed, 05/05/2021 - 1:10am — Raman Singh Chandel (not verified)

Fund deducted from my bank account

Hi Team,

Yesterday I did the transaction to deposit the amount of Rs 3500 to my wazirx account through imps by my linked bank account but amount has been debited from my bank account and not credited to wazirx account.

Kindly take a immediate action and help me to transfer the amount of Rs 3500 as soon as possible.

Registered Mobile No 96518401xx
Email id : chandelraman69 [at] gmail [dot] com
Name : Raman Singh Chandel

Regards,
Raman Singh Chandel
96518401xx

Tue, 04/05/2021 - 8:38pm — Ramya M (not verified)

Hi suddenly my account

Hi suddenly my account portfolio becomes zero and I can't login in my account,kindly help me what happen to my account and my money

Tue, 04/05/2021 - 1:56pm — Sharad Kumar Sharma (not verified)

Money deducted but no show wajirx acount

Money deducted but not show wajirx account .bank utr no

Sat, 01/05/2021 - 10:25am — Dilip Choudhary (not verified)

Deposit money not reflected in my wazirx account

Dear sir,
I had transaction through IMPS mode my registered and verified amount is debited but still not credited to my wazirx account. I had already 5-6tickets tickets no.718286 created but still not resolve my issues.
From my Bank i had also inquired about my transaction they told me Transaction is successfully credited to benificiary.

Thu, 29/04/2021 - 3:24pm — Akshat Jain (not verified)

Trasnfer

I can see able to see my amount but i can not able to withdraw

Tue, 27/04/2021 - 8:42pm — Akhil abdullah kormath (not verified)

tried to transfer tether usd tmfrom wazrix app to binance wallet

Now my 20,000 rupees worth of usd is neither in wazrix wallet nor in binance wallet
Please reply this is an emergency... Tried to withdraw tether usd via wazrix app to binance wallet and it said successful but i did not recieve gmail confirmation but now the amount is gone.i linked both beforehand.I dont know if it has something to do with omni block chain and etherium token change but please help me

Sat, 24/04/2021 - 11:52am — Deepak (not verified)

Crypto not credited

Hey on 20th april i transferred 206Busd from trust wallet to WazirX Wallet but till now i didn't received that neither i got reply of my complaints.

Wed, 05/05/2021 - 12:05pm — Anonymous (not verified)

Did you receive the money?

Thu, 22/04/2021 - 4:23pm — Anonymous (not verified)

WazirX Fraud - Payment not refunded since 1 week and more

Made a transaction which was supposed to be refunded within 3 days based on WazirX rejection of funds email. But its been 1 week and I have yet not received the funds in my account.

Please help!!

Fri, 07/05/2021 - 8:20pm — sumit rasekar (not verified)

My fund is debited but not showing in wazirx

i have debited ₹1000 by upi but not credited on my wazirx portfolio

Thu, 06/05/2021 - 2:54pm — Anonymous (not verified)

Did u receive . Same problem

Did u receive . Same problem with me

Wed, 21/04/2021 - 7:40pm — Hamidkhan Samsherkhan Pathan (not verified)

Lost 2FA CODE

Dear sir
I have lost my phone - LOST 2FA please send me new link. To login to my account

Because 2FA code in aithonticator app my app is uninstall
Please send me new link as soon as possible

Sun, 18/07/2021 - 9:17pm — Karthikeyan (not verified)

2FA Re-st

Dear sir
I have lost my phone - LOST 2FA please send me new link. To login to my account

Because 2FA code in aithonticator app my app is uninstall
Please send me new link as soon as possible

Fri, 07/05/2021 - 8:14am — Ahanish Mishra (not verified)

Lost 2FA code or recover code

I have mistakenly uninstall my wazirx app and authenticater app know I can't access my account because the code is not matched or time is out error is occurred

Tue, 11/05/2021 - 7:21am — Anonymous (not verified)

lost 2fa

Did you raised token on their suppoert website .Same issue here even message them on twitter but no response

Wed, 05/05/2021 - 11:42pm — Anonymous (not verified)

Selling price different

I'm set amount 145800 but got amount 129650 above
Please help me

Wed, 05/05/2021 - 12:30pm — Anonymous (not verified)

I am facing similar issue.

I am facing similar issue. Was your issue resolved?

Tue, 20/04/2021 - 10:07am — Himanshu (not verified)

Deposited 40k but not credited in my Wazirx account

I have deposited 40000 INR in Wazirx account on 18 Apr 2021 but the funds are still not added in my Wazirx account nor refunded.
I have done two transactions 20000 each.
Please help me with the same.

Fri, 07/05/2021 - 2:59pm — Aryan Sahu (not verified)

Now you get or not because I

Now you get or not because I deposited 10000 on WazirX account on 29 April but it’s not credit and debit from my bank account

Thu, 06/05/2021 - 6:41pm — Anonymous (not verified)

Hi

Did you got this money credited?

Wed, 05/05/2021 - 12:22pm — Ali (not verified)

Deposit

Bro same thing yrrr I'm also transfered 20k today 5/05/2021 my money is debited but not added in my wazirx account! What I do?

Mon, 19/04/2021 - 11:49am — Archana Vitthal Honde (not verified)

my KYC Verification is pending

i have uploaded all the kyc documents and my kyc verification is still pending from past four days, i request you to verify my account as soon as possible

Thu, 03/06/2021 - 6:41pm — Anonymous (not verified)

speedup kyc

if your bank account is added and kyc is pending. You can transfer a small amount to your wazirx account. This puts pressure on them to do your kyc. Not sure if they have plugged this loophole.

Sat, 17/04/2021 - 12:15pm — Anonymous (not verified)

I deposit 19000 but it's not

I deposit 19000 but it's not credit in my wazirx amount or not returns to my bank also

Sat, 17/04/2021 - 12:14pm — mahesh chomla (not verified)

Amount Depostie related

hello sir,
Why there is delay in deposit of money into our account , Every time i deposit into my account it take min 1 to 2 day. This is not the way to make good business. Suppose some coins come down and i want to purchase immediately and i deposite money and its come after 2 day that whjat is the meaning of that,Also no email suport from you side ,Please check this problem.

Fri, 07/05/2021 - 6:54pm — Ankush Jain (not verified)

I deposited 5000 but do not

I deposited 5000 but do not come in WazirX wallets

Wed, 23/06/2021 - 4:28pm — Anonymous (not verified)

Amount not get deposited in my account

Sir,
Number of times i tried to deposit an amount in my wazirx account but upi page not gets opened even after updating all aaps.

Wed, 05/05/2021 - 8:56pm — Anonymous (not verified)

Money not deposited into my ..... account since last day.

Plz deposite my amount quikly....slove my problem quikly

Fri, 16/04/2021 - 11:02pm — Indrakumar Singh (not verified)

Money transferred but not credited to wazirx account

Hi team,

I have transfer 6000 from my link bank account, but it has been nit credited to wazirx account.

Kindly please check what is the problem and plz update me on my email id.

My email id: indrakumar144346 [at] gmail [dot] com
Bank ac no:32859058XXX
Mobile no:9920839XXX

Thanks and regard,
Indrakumar singh

Fri, 07/05/2021 - 8:47am — Rajat Gupta (not verified)

Regards

Preeti