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Yes Bank Credit Cards Customer Care No. 1800 103 6000

Updated on Saturday, 21 December 2024 - 10:22am
Organization: 
Toll free Number(s): 
  • 1800 103 1212 (For Yes Prosperity Credit Card Customer Support)
  • 1800 103 6000 (For Yes First Credit Card Customer Support)
All India Number(s): 
  • 1860 210 1200 (For Contact Support)
  • 95522 20020 (SMS service)
  • 98409 09000 (SMS service no. to block your card)
International Numbers: 
+91 22 4935 0000 (For International Customer Support)
Website: 
Official Website

IVRS Menu: 1800 103 6000

Select your preferred language

  • Press 1: To block your credit card.
  • Press 2: For application status.

Emails

  • yestouchcc [at] yesbank [dot] in (For Query Related to Yes Prosperity Credit Card)
  • yesfirstcc [at] yesbank [dot] in (For Query Related to Yes First Credit Card)

Important Links

For SMS Service

  • Send SMS ‘HELP’ space <CUST ID> to 9552220020 from registered mobile number.
  • For IVR Transactions Send SMS YESIVR last 4 digits of your YES BANK Credit Card number to 9212738927 from registered mobile number.

Loss Of Credit Card

Sr No. Services Contact Details
1 Credit Card (Toll Free For Mobile and Landlines in India) : 18001031212
(When calling from Outside India) : +91 22 4935 0000
Block your Card Online or Register a transaction dispute visit SMS BLKCCC <space> <Last 4 digit of card number>
to 9840909000 from your registered mobile number
2 Yes Private Banking Call Yes Private Banking and Concierge Services at 18001214444, 1800 103 0210 (Toll Free),
022-71856444 (when calling from outside India).

Credit Card Closure

  • You can also close your Credit card by using Yes Bank Mobile Banking App or you can also call through phone banking 18001036000, 18602101200 for those in India and +91 22 4935 0000 for those abroad.
  • You can also email at creditcard [dot] closure [at] yesbank [dot] in from registered email id.

Report An Unauthorized Transaction

Block using the PhoneBanking

To report credit card transactions not done by you, call on 18001031212 (Toll Free for Mobile and Landlines in India) / +91 22 49350000 (When Calling from Outside India). Please keep the following before calling -

  • Credit card number
  • Type of transaction e.g. online, at a store, local grocer, etc.
  • Date of transaction
  • Transaction amount

Block through the NetBanking

  • Login to the YES BANK NetBanking using your Login ID and password
  • Click on “Credit Card” tab.
  • Select “Block Lost/Stolen Card”

Block using the Mobile Banking

  • Steps for Registration if you have not registered:
    • Download YES Mobile from Play Store/ App Store
    • Register on YES Mobile using your Retail Net Banking/ Credit Card / Debit Card / Customer Information
    • Follow below mentioned steps to proceed

Block using YES Bank Mobile Banking App

  • If you have already registered, Login to iris by YES Bank app using MPIN/Fingerprint
    • Tap on Credit card button.
    • Click on Manage.
    • Click on "Block card and Reissue". Select reason to block and confirm blocking your Credit card using MPIN.

Block using YES Pay

  • Select Manage Cards
  • Tap on requests and select Block Card

Block using email

  • You may also send the request to creditcard [dot] block [at] yesbank [dot] in from your registered e-mail id to block your card.

Grievance Redressal Procedure

If you are not getting resolution or not satisfied by support team, you can also follow these level for the resolution of your complaints:

Level 1

  • You can reach branch and log your complaint in the complaint register. In all branches they have displayed the name and contact details of officers whom you can contact for raising your complaints.
  • If you have any query/complaints or feedback/ Issues relating to services provided by credit card department, then email at yestouchcc [at] yesbank [dot] in.

Level 2

  • If the resolution provided at Level 1 does not meet your expectation, you can write to Grievance Redressal Officer or Areawise Nodal Officer
    • Head- Grievance Redressal Officer
      Email: head [dot] grievanceredressal [at] yesbank [dot] in
      Phone No: 022-50795173

Areawise Nodal Officers Contact Details

Sr. No. Area of Operation Centre Contact No. Email Address
1 Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu Ahmedabad 079 - 69235179 mustufa [dot] khajurwala [at] yesbank [dot] in,
sharad [dot] saraiya [at] yesbank [dot] in		 YES Bank Ltd 7th Floor, Times Square Grand, PRO Colony, Sindhu Bhavan Road, Thaltej, Ahmedabad -380069
2 Karnataka Bengaluru 080-49179910 jenish [dot] shah2 [at] yesbank [dot] in,
sanath [dot] kumarp [at] yesbank [dot] in		 YES Bank Ltd Ground Floor, Prestige Obelisk, Municipal No. 3, Kasturba Road, Bangalore - 560001 Tel No: Contact Centre: 1800 1200 E mail:
3 Madhya Pradesh Bhopal 022-65078393 anand [dot] pandey7 [at] yesbank [dot] in,
sharad [dot] saraiya [at] yesbank [dot] in		 YES Bank Ltd Plot No 215, Ground Floor, Phase 1 M.P Nagar, Bhopal, Madhya Pradesh - 462011 Tel No: Contact Centre: 1800 1200 Email:
4 Odisha Bhubaneswar 033- 44373944 maitrayee [dot] chakraborty1 [at] yesbank [dot] in,
arun [dot] das [at] yesbank [dot] in		 YES Bank Ltd Plot No. 31, Bapuji Nagar, Bhubaneswar, Orissa - 751009
5 Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana. Chandigarh 011-49433455 ajay [dot] m [at] yesbank [dot] in,
Tasveer [dot] Hussain [at] yesbank [dot] in		 YES Bank Ltd Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi - 110057
6 Tamil Nadu and Andaman and Nicobar Islands Chennai (I) 044-66765000 jenish [dot] shah2 [at] yesbank [dot] in,
krishnakumar [dot] s [at] yesbank [dot] in		 YES Bank Ltd Ground Floor, No. 143/1, Uttamar Gandhi Salai, Nungambakkam, Chennai - 600 034
7 Tamil Nadu and Puducherry Chennai (II) 044-66765000 jenish [dot] shah2 [at] yesbank [dot] in,
krishnakumar [dot] s [at] yesbank [dot] in		 YES Bank Ltd Ground Floor, No. 143/1, Uttamar Gandhi Salai, Nungambakkam, Chennai - 600 034
8 State of Uttarakhand and seven districts of Western Uttar Pradesh namely, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Dehradun 022-65078393 anand [dot] pandey7 [at] yesbank [dot] in,
proloy [dot] mukherjee [at] yesbank [dot] in		 YES Bank Ltd Ground Floor, 56 Rajpur Road, Dehradun, Uttrakhand - 249201
9 Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura Guwahati 0361-2464546 maitrayee [dot] chakraborty1 [at] yesbank [dot] in,
raktim [dot] barooah [at] yesbank [dot] in		 YES Bank Ltd Ground And First Floor, Building No. - 115, Goyal Enclave, G.S Road, Near Big Bazaar, Bhangagarh, Guwahati - 781 005
10 Andhra Pradesh and Telangana Hyderabad 040-42426901 jenish [dot] shah2 [at] yesbank [dot] in,
manoj [dot] pohar1 [at] yesbank [dot] in		 YES Bank Ltd Ground Floor, Agravanshi Plaza, Bearing No 1-8-387, Huda Lane, Begumpet, Secunderbad - 500003
11 Rajasthan Jaipur 0141-4983758 mustufa [dot] khajurwala [at] yesbank [dot] in,
sharad [dot] saraiya [at] yesbank [dot] in		 YES Bank Ltd Ground Floor, Plot No: O-19A, Ashok Marg, Nr. Ahinsa Circle, C-Scheme, Jaipur, Rajasthan - 302 001
12 State of Jammu and Kashmir Jammu 011-49433455 ajay [dot] m [at] yesbank [dot] in,
bhuvan [dot] gupta [at] yesbank [dot] in		 YES Bank Ltd Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi - 110057
13 Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Kanpur 022-65078393 anand [dot] pandey7 [at] yesbank [dot] in,
yogendra [dot] awasthi [at] yesbank [dot] in		 YES Bank Ltd 14-113 Padam Tower, Civil Lines Kanpur - 208 001
14 West Bengal and Sikkim Kolkata (I) 033-44373944 maitrayee [dot] chakraborty1 [at] yesbank [dot] in,
Pawan [dot] Tejpaul [at] yesbank [dot] in		 YES Bank Ltd 5th Floor, Technopolis Building, Plot no. BP 4, Sector -V, Salt Lake City, Bidhannagar, Dist. - North 24 Parganas, Kolkata - 700091
15 West Bengal and Sikkim Kolkata (II) 033-44373944 maitrayee [dot] chakraborty1 [at] yesbank [dot] in,
Pawan [dot] Tejpaul [at] yesbank [dot] in		 YES Bank Ltd 5th Floor, Technopolis Building, Plot no. BP 4, Sector -V, Salt Lake City, Bidhannagar, Dist - North 24 Parganas, Kolkata.Pin Code: 700091
16 Districts of Mumbai, Mumbai Suburban and Thane Mumbai (I) 022-50919231 mustufa [dot] khajurwala [at] yesbank [dot] in,
neeti [dot] jain [at] yesbank [dot] in		 YES Bank Ltd YES Bank House, Off Western Express Highway, Santacruz East, Mumbai - 400055
17 Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) Mumbai (II) 022-50919231 mustufa [dot] khajurwala [at] yesbank [dot] in,
neeti [dot] jain [at] yesbank [dot] in		 YES Bank Ltd YES Bank House, Off Western Express Highway, Santacruz East, Mumbai 400055
18 North, North-West, West, South-West, New Delhi and South districts of Delhi New Delhi (I) 011-49433455 ajay [dot] m [at] yesbank [dot] in YES Bank Ltd Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi-110057
19 Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh New Delhi (II) 011- 49433455 ajay [dot] m [at] yesbank [dot] in YES Bank Ltd Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi - 110057
20 Bihar Patna 022-65078393 anand [dot] pandey7 [at] yesbank [dot] in,
amitkumar [dot] roy [at] yesbank [dot] in		 YES Bank Ltd. Ground And Mezzanine Floor, Unit No 201, 2nd Floor, Rajendra Ram Plaza, Plot No: 875, Holding No: 373, Circle No: 6, Exhibition Road, Patna - 800 001
21 Jharkhand Ranchi 033-44373944 maitrayee [dot] chakraborty1 [at] yesbank [dot] in,
shiv [dot] priya [at] yesbank [dot] in		 YES Bank Ltd Crosswindz, 41, Court Road, Ranchi, Jharkhand - 834001
22 Chhattisgarh Raipur 022-65078393 anand [dot] pandey7 [at] yesbank [dot] in,
priyadatta [dot] panigrahi [at] yesbank [dot] in		 YES Bank Ltd Ground and 1st Floor, Golchha Chambers, Near Holy Heart School, Civil Lines, Raipur, Chhattisgarh - 492001
23 Shimla Shimla 011-49433455 ajay [dot] m [at] yesbank [dot] in YES Bank Ltd Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi - 110057 Tel. No.: Contact Centre: 1800 1200 E mail:
24 Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region) Thiruvananth apuram 0471-4021301 jenish [dot] shah2 [at] yesbank [dot] in,
biji [dot] susanbanarjie [at] yesbank [dot] in		 YES Bank Ltd Ground Floor, No. 37, Thycaud Village, Opp. Tagore Theatre, Vazhuthacaud, Thiruvananthapuram - 695014

Level 3

  • If the resolution provided at above level's does not meet your expectation, you can write to Principal Nodal Officer.
    • Principal Nodal Officer
      Email: principal [dot] nodalofficer [at] yesbank [dot] in
      Phone No.: 022-39489374

Level 4

Card Protection Plan

  • YES First Credit Cards
    • 18001036000 (For Mobile and Landlines in India)
    • 080-68710002 (When Calling from Outside India)
  • YES Prosperity Credit Cards
    • 18001031212 (For Mobile and Landlines in India)
    • 080-68710002 (When Calling from Outside India)
Parent Article: 
Yes Bank Customer Care No. 1800 1200