Zurich Kotak General Insurance Customer Care No. 1800 266 4545

Toll free Number(s):

1800 266 4545 (For Customer Support)

All India Number(s):

022-6941 7220 (For Contact Support, 8am-8pm)
79988 79988 (For WhatsApp Support)

International Numbers:

+91-22-69417220 (For Contact Support, 8am-8pm IST)

Website:

Official Website

Emails

care@zurichkotak.com (For General Support)
seniorcitizen@zurichkotak.com (For Senior Citizens)

Important Links

Claim Process

If you have any query related to claim process then firstly you have to contact to the customer support center at:-
Contact No.: 18002664545
Email: care@zurichkotak.com
You can also visit your nearest hospital locator
You can also fill this Claim Form

Branch Locators

Table Search:

Sr. No.	Location	Address
1	Ahmedabad	Zurich Kotak General Insurance Company (India) Limited, 510 -511, 5th Floor, Venus Amadeus, Jodhpur Cross Road Satellite, Ahmedabad 380015
2	Bengaluru	Unit No. SG-9 and SG10, Ground Floor South Block, Manipal Centre, Dickenson Road, Off M G Road, Bengaluru- 560042
3	Bhubaneswar	1st Floor, Kalsi Complex, Unit No. 3, Plot No. 5, Sub Plot 5 B, Janpath, Kharwela Nagar, Bhubaneshwar - 751001, Odisha
4	Chandigarh	SCO 151/152, 2nd Floor, Sector 9-C, Chandigarh - 160009
5	Chennai	Century Plaza, III Floor, C, D, F - NO. 560-562, Anna Ssalai, Teynampet, Chennai - 600 018
6	Dehradun	1st floor, Shri Ram Arcade, 74, Rajpur Road, Khasra no- 250/466, Dehradun - 248001, Uttarakhand
7	Delhi- KG Marg	H - 78 , 7th Floor, 23 Himalaya House, K G Marg, New Delhi - 110001
8	Delhi - Kirti Nagar	A-2 Kirti Nagar New Delhi - 110015
9	Goa	Unit No 416, 4th floor, Gera Imperium II, Patto Plaza, Panjim, Pin Code: 403001
10	Gurugram	Ground Floor, shop no. 9, Vipul Agora, M.G. Road, Gurugram, Haryana - 122001
11	Guwahati	F fort, 2nd Floor, Kachari Basti, Ulubari, Guwahati - 781007
12	Hyderabad	Unit No 203, 2nd Floor, Mayfair Building, Sardar Patel Road, Sindhi Colony, Begumpet Hyderabad - 500003 - Telangana
13	Indore	7th Floor, Unit No. 710, Benchmark Business Park, A-3, PU-4, Sch No 54, Vijay Nagar, Indore, Madhya Pradesh, 452010
14	Jaipur	International Business Center, K-14, Ashok Marg, Near Govt. Press Choraha, C-Scheme, Jaipur- 302001
15	Kochi	Zurich Kotak General Insurance Company (India) Limited, Unit no-301, 3rd Floor, KB Square, Vytilla, NH Bye Pass, Near Flyover, Kochi - 682019
16	Kolkata	White House, Office Space No 2b(1), and 2, 2nd Floor 119, Park Street, Kolkata - 700 016
17	Lucknow	4th Floor, Block-A-401, Rohit Bhavan, Sapru Marg, Hazratganj, Lucknow -226001
18	Ludhiana	2nd Floor - SCO 668,Dashmesh Complex, Lajpat Nagar, Pakhowal Road, Ludhiana-141002
19	Mumbai	201-204, 301, 2nd and 3rd Floor, Chintamani Classique, Vishweshwar Nagar, Off Aarey Road, Near Udipi Hotel, Goregoan - E, Mumbai 400063.
20	Mumbai HO	Unit no. 401, 4th Floor, Silver Metropolis, Jai Coach Compound, Off Western Express Highway, Goregaon (East), Mumbai - 400063
21	Nagpur	Zurich Kotak General Insurance Company (India) Limited, 1st floor,26/A, Palm Road, Civil Lines, Nagpur 440001, Maharashtra
22	Nashik	2nd Floor, Shop No. 4, Jubilant Heights, Near Vidya Vikas Circle, Opp. Of Sarvangi Saree, Nashik - 422005, Maharashtra
23	New Delhi	Zurich Kotak General Insurance Company (India) Limited, First Floor, B-30, Lajpat Nagar 2, New Delhi - 110024
24	Panjim	Unit No 416, 4th floor, Gera Imperium II, Patto Plaza, Panjim, Pin Code: 403 001
25	Patna	4th Floor, 409, N.P. Centre, New Dakbunglow Road, Patna Bihar 800001
26	Pune	Plot No.3, Mansurali Tower, 1st Floor, Boat Club Road, Near Dhole Patil Road, Pune-411001
27	Raipur	3rd Floor, Office No. 312, National Corporate Park, G E Road, Near Anupam Garden, Raipur, Raipur, Chhattisgarh, 492013
28	Ranchi	Unit no 601,6th floor, MR tower, Line Tank Road , Behind Gopal Complex, Ranchi - 834001
29	Surat	Office No 508, 5th Floor, Central Business Hub, Parle Point Surat - 395007, Gujarat
30	Thane	308, 3rd Floor, Krishna Plaza CHS Ltd, A Wing, Shivaji Path, Thane - West - 400602
31	Vadodara	Unit Nos. 205-206, 2nd floor, Neptune Trion, Neptune Campus, Bhailal Amin Marg, near Genda Circle, Subhanpura, Vadodara - 390023, Gujarat
32	Vijayawada	40-5-5/1A and 1B, 4th Floor, Sreepara Tower, MG Cross Road, Vijayawada - 520010, Andhra Pradesh, India.

For Grievance/ Complaint

Level 1:

You have any query or complaint , firstly you have to call at 18002664545 or email at care@zurichkotak.com
You can also fill this Complaint Form

Level 2:

If you are not satisfied with the resolution provided at level 1 then you can contact to the Grievance Officer through email grievanceofficer@zurichkotak.com, final response would be conveyed within a period of 2 weeks from the date
of receipt of your complaint on this e-mail id.
You can also contact to the nearest branch locations.

Level 3:

If you are not satisfied with the resolution provided at level 1, 2 then you can contact to the Officer, details given below:

Sr. No.	Officer	Email
1	Senior Grievance Officer	seniorgrievanceofficer@zurichkotak.com
2	Chief Grievance Officer	chiefgrievanceofficer@zurichkotak.com

Level 4:

You can lodge your complaint online through Insurance Regulatory and Development Authority (IRDAI), or you can complaint online through Council for Insurance Ombudsman (CIO)

If your query is still not resolved then you can contact to the Insurance ombudman given below: