AirAsia Move Customer Care No.

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Important Link

Lost / Damaged / Delayed Baggage

  • For any query/complaint related to lost / damaged / delayed baggage, you can contact to the customer support.
  • If your baggage is damaged, then you have to report it within 7 working days.
  • If your baggage is delayed, then you have to report it within 21 working days.
  • For more information Please Read .

India Sales Offices

Sr No. Location Contact No. Email Operation Hours (GMT +5.30) Address
1 New Delhi National Help Desk: 18001033587
Landline No.:(+91) 1141336650
reservations.airasia@apgindia.co.in , groups.airasia@apgindia.co.in ,
sales.airasia@apgindia.co.in
Mon-Fri, 9:30am-6:30pm
Sat, 9:30am-4pm
Apg Group India Private Limited (Thai Airasia X - General Sales Agent Gsa
Plot # 8 & 9, C-6 & 7,Vasant Kunj, New Delhi 110070, India
2 Tamil Nadu 18002021065 maa@trackholidays.com Mon-Fri, 9:30am-6pm
Sat, 9:30am-1:30pm
Track Holidays Private Limited (Chennai)
#123/124, Ispahani Centre, Nungambakkam High Road, (Near Income Tax Office)Nungambakkam,
Chennai 600 034, Tamil Nadu, India
3 Kerala 18002021067 cok@trackholidays.com Mon-Fri, 9:30am-6pm
Sat, 9:30am-1:30pm
Track Holidays Private Limited (Kochi)
Krishananjali, 61/2820, Ground Floor, Ravi Puram,
Kochi-682016, India Krishananjali, 61/2820, Ground Floor, Ravi Puram, Kochi-682016, India

Global Sales Offices

Global Baggage Contact Details

Sr No. Location Contact No. Email Address
1 Kuala Lumpur (KUL) +603 8778 5495, +603 8778 5494 gtr_kul_cbto@groundteamred.com Level 2, Terminal KLIA2, KL International Airport, Jalan KLIA2, 64000 KLIA, Selangor Darul Ehsan
2 Don Mueang (DMK) +662 562 5869 (International Flights)
+662 535 4663 (Domestic Flights)
taa_dmk_cbto@airasia.com No.222 Don Mueang International Airport, 3rd floor Central Office Building Room No. 3200, Vibhavadi Rangsit Road, Sanambin, Don Mueang, Bangkok 10210
3 Manila (MNL) +639 9884 51940 paa_cbto@airasia.com Southwing Terminal 2 Arrival area, Pasay City, Philippines
4 Jakarta (CGK) +622 1559 16126 iaa_cgk_cbto@airasia.com Arrival Hall, Terminal 2E, Soekarno-Hatta International Airport, Tangerang, Banten, Indonesia

Head Office

KL Sentral Kuala Lumpur, Malaysia

Social Sites

Comments

Change Date

I booked the wrong dates for my trip from Tricy to Bangkok and from Bangkok to Tricy. I would like to change the date from March 22nd, 2025, to February 22nd, 2025, and the return date from March 27th, 2025, to February 27th, 2025.Please do the needful.
Ticket No:X3CLGR

Refund my booking fees

My name is Harsharan I had booked my flight with you on 10 feb Amritsar to Melbourne. Air Asia flight was only reached Bali and next flight of Jetstar from Bali to Melbourne. In Amritsar ur staff was so rude they asked me so my questions why I am going from Bali to Melbourne why u took this flight. They said my passport is not valid to have stay in Bali you can go on this flight.sometimes they saying stay we asked from senior. He was also very rude. And they said they can’t take me with this flight . I had such bad experience . When I inquired all these things some people told me that staff is uneducated they don’t know about the rules I had 485 visa and they can’t stop me. So I get very upset and harassed by ur staff now I brought a new ticket of different airline. I request you to refund my money.

Need to change the flight

Need to change the flight booking urgently.
Firstly, even though I had chosen the 9.50 pm flight from Kuala Lumpur to Chennai, I have been given a different flight with a long stopover in Singapore. I never chose that. My son has exams that day in Muar, and needs time to travel to KL in the evening and can only travel on the late night flight.
For the past two days I have spent hours trying to call the numbers in Chennai. Nothing works. On the chat with Bo yesterday and today, after waiting hours, I still get thrown out of the line at the last minute.

Very very sad and fake customer service. We have to rethink travel on Air Asia for the future, even though my son has 3 more years of stay in Malaysia. It would be good to have genuine help from a human being rather than all this AI fake.

Reschedule

Hi, I need to reschedule my flight since my visa has not yet arrived. Please help me with what is the best solution you can provide. My flight to Thailand is on Monday (November 6th) in the evening and I might receive my visa on Monday but i'm uncertain. What is the best you can do for me?

Reschedule

BOOKING ID V9EN4J Reschedule TO 31ST JAN 2025

Hi,I lost my bag on my flight

Hi,I lost my bag on my flight from Mumbai to jaipur.PNR no X7L7KA.Flight no,15336.Please help

Lost my hand held glucose meter used by the diabetic patients

Dear Sir,

My name is Ramesh Babu Vijendra Rao. I travelled from Bangalore to Hyderabad on 2 July 2023 by Air Asia flight I5 1983 under booking number KZ3HSV and seat no 19C. During travel I seem to have dropped body glucose reader in my seat. I am diabetic and need this meter to continuously monitor my glucose level. This flight proceeded to Goa after halt at Hyderabad. Is there any way to trace the meter and return to me. I would be very obliged if i could get back my reader.

Regards
Ramesh Babu Vijendra Rao

I am travelling CCU to BLR on

I am travelling CCU to BLR on dated as 06/04/23. My PNR no is U5E9GG. I am do not received my luggage bag. I informed Air Asia help line centre. But no solution has been given. Please help me Frist. I am waiting 20hr at same place.

Hopeless service...no

Hopeless service...no executive to attend call...

CUSTOMER SERVICE SYSTEM IS NOT WORKING

bad customer service system.I M TRYING FOR CONTINUE 3 DAYS BUT NOT ANY RESPONSE MY FLIGHT IS CANCEL DUE TO COVID RESTRICTION.

Customer support

We can't contact to customer care for any quwerry like when then our flight time is change or cancellation

Urgent msg

Why the flight from bagdogra to delhi and delhi to srinagar had been cancelled????
If u want to cancell,why did u book yhe ticket.i need reply

Refund

I am navdip singh from India I am going Australia from Amritsar 24/03 and return 31/03 but covid-19 I am not going I am purchase ticket from make my trip 13 Feb PNR NO. EVHQYC NOW all service center is closed not any respons please change my flight date if possible if not please refund my money please give me response as soon as possible thank you
Navdip singh

Complain

Sir mne 21march ko ek ticket book kiya the Jo ki flight cancel ho gyi but abhi Mera refund me PSA nhi Aaya h plz khuc kijiye

First name correction

Sir Kal 18 March Ka Mera ticket hai Delhi se Hyderabad ka usme mere first name Galt ho gya hai galti se Kya vo sahi ho sakta hai

Name corrections

I want to correct my name please help

Name correction

My brother sheebu krishnan nair booked two tickets On air Asia for 16-3-2020 one for him and for me but my name balagopal tc is booked as balagopalan nair so I need To correct it ,how to correct please help

Request for the Full Name Correction

My sister Spandana U booked ticket On air Asia for 08-09-2024 but my name CHANDANA UMESHKUMAR is booked as Spandana U so I need To correct it ,how to correct please help

Wring Seat No allocated

hi,
I have booked the flight from Delhi to Bangalore flight no I5-738 booking no NF29193236945450 date 30 nov 2019 , I have Paid for the windows seat and amount was charged but during check in Boarding pass was was issued with different Seat and it was not an window seat .
Can you please explain why and refund the amount.

Refund

My PNR number was MS7G3J
I booked ticket from Goibibo
They sent me text that due to cyclone Calcutta to Mumbai flights not working
I called them & you 100 times but no response from your side
So I cancelled my flight
Now you both guys not refunding me full amount
Your airlines was not working that
Its your mistake
I need my full money back
Now goibibo & airaisa both are chitting with me

Unethical Behaviour - Demand to be paid back

Hi,

We booked flights from Goa to Bangalore early morning and paid 2000 rupees each more to get to Bangalore early as i had to get to Mysore for training and my friend a flight back to South Africa. We took off and turned around to land again due to technical difficulty.

There was no plan B. Flights with other airlines were unaffordable due to the same day booking.

We spent 13h waiting for a flight and left at 8:30pm:
- We lost money on having to book a hotel room 2500 rupees
- We wasted an extra 2000 rupees each on the flight that never arrived
- Extra costs spent on taxi to go to an airport late from Bangalore to find somewhere to rest.
- I missed my training

Mischa

Name correction

I have booked 3 tickets from bhubaneswar to banglore. But there is a mistake in spelling in my last name. What should I do. Pls help

Names correction

Name correction

Complain

Web check is not working & costumer care also not workings

Payment for money but no job

What happene for my payment for 330000 jobs available

For the booking purpose discount offer

How to book the discount offer tickets

Starting of flight from RANCHI to BHUBANESHWAR

DEAR SIR

I REQUEST YOU TO KINDLY RESTART THE FLIGHT BETWEEN RANCHI AND BHUBANESHWAR AS LOT OF STUDENTS ARE STUDYING THERE FROM THIS REGION
AMD THIS WILL BE CONVENIENT FOR PARENTS AND STUDENTS

REGARDS
SANDIP KUMAR

customer care no not working and web check in not working

The web check in is not working. tryng to reach the customer care none of the care numebr working.

non-booking of tickets

I had booked one to and fro ticket from kokata to Ranchi for 09/04 and 13/04 on 03/04/18 and an amount of Rs 3189 was deducted from my HDFC account but no ticket was booked. Please let me know the reasons thereof. Booking was done from Airasia booking site as Guest.

AirAsia cheated with their coustmers

Same with me i loss ₹27984
Didn't get any confirmation number not any tickets i got nothing

Rescheduling of flight

This is to inform you that i had an Airasia flight, no. being I5-588 with 3 different pnrs being URMUVK on 19th April, 2018 for 2 people and 1 infant, departure from bagdogra to kolkata .I have a connecting flight from kolkata to dubai. However recently i came to know that my kolkata flight from bagdogra has been delayed because of which my connecting flight will be hampered. So its an earnest request to please accomodate me in any of the morning or afternoon flights so that my further flight remain unaffected.