Email
- customercare [at] firstcry [dot] com (Customer Care)
Important Links
Returns & Refund Policy
- For new returns, please visit "Order History > Order Details" section
in your Firstcry.com account and initiate the return (if applicable basis policy).
- For existing returns, refund is processed after successful pickup of the item(s).
- If customer have initiated bank refund from FC wallet,request is process
immediately, however in certain cases, customer banks take 5-7 days for
processing and crediting the amount into account. For more please read...
Customer Care
Digital Age Retail Private Limited
Rajashree Business Park, 3rd Floor,
Survey No. 338 Next to Sohrabh Hall,
Tadiwala Road Pune - 411001, Maharashtra
Phone : 0135-3501300 / 0135-6617000
Timings : 09:00 am to 06:00 pm (Mon-Sun)
Head Office
Rajashree Business Park
Plot No 114, Survey No 338,
Tadiwala Road, Nr. Sohrab Hall,
Pune-411001.
Phone Number: 020-46608100 / 020-67297800
Social Sites
Comments
Delayed in delivery
This is so disappointing and mental hareshment my one of the order was supposed to be delivered on 11th September but yet not delivered and today's date is 18th September and latest order was also supposed to be delivered on 18 September but everyday I m getting message that order is out for delivery and by evening message will come it is delayed .. everyday I m raising concern in firstcry app and express delivery company... They will show soo much fake concern regarding customer... No action is taken... This app is day by day becoming worse... You people deserve lots of slang words when u people don't value others time and money...
Refund
"Dear First cry,
I am writing to express my deep concern regarding the delay in receiving the refund. I initiated the refund process on March 20th 2024, and it's now March 28th, yet the amount has not been returned to me. This delay is unacceptable, and I kindly request immediate action to rectify this situation. Failure to do so may compel me to explore further steps to ensure my rights are upheld.
Cash refund
I m not getting refund yet.
Didn't get refund amount yet
I didn't get refund amount yet... and not getting any updates about it
Urgent delivery
Urgent delivery
Fast delivery
I was ordered frock... But size is to short so exchange... That product... Please will i get this product eraly
Incorrect delivery status - product not received
Delivery status incorrectly updated as delivered.
I want my order today only
I want my order today only last date already gone
Sheikh Dawood
Terrible shopping site, i'll never order from this website again.
Reverse pickup
Very poor service.If you have any query
For that no contact number is working.very bad experience this time
Complain
I was ordered a kurta pajama set .deliverd defected product pls exchange my order Okie pls respond
I place an order for 6 items
I place an order for 6 items with the same address in that I received 3. For the Remaining 3 items the person is telling that address not correct.may I know how to proceed with it
Payment regarding
Payment not receive