Emails

• reachus [at] indusind [dot] com (For Customer Support)
• creditcard [dot] closure [at] indusind [dot] com (For Credit Card Closure)
• nri [at] indusind [dot] com (For NRI Customers)

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Important Link

• Frequently Asked Questions

Contact Details For Credit Cards

• 24*7 IndusInd Bank Customer Care Phone Banking Numbers
  Credit card and Credit Card mis-sell Related Helpline

  Sr No.	Segment	Within India	Email	Outside India
  1	Premium Banking/ Credit Cards	18602677777	premium [dot] care [at] indusind [dot] com	022-68577777, 022-42207777, 022-44066666
  2	Vehicle Loan	18001023333	indulge [dot] care [at] indusind [dot] com	18001023333
  3	Credit card and Credit Card mis-sell Related Helpline	18602677777	-	022-68577777, 022-42207777, 022-44066666

• Direct Connect: Call from your registered mobile number and we will instantly recognize you and connect you to a phone banking officer.
• Credit Card Closure: To close your Credit Card write to us at creditcard [dot] closure [at] indusind [dot] com .
• Credit Card Complaints: To raise any complaint regarding Credit Card mis-selling write to us at ccsalescomplaint [at] indusind [dot] com .

Grievance/ Complaint Redressal Procedure

Level 1

• If you have any query/complaint, then you can contact at 18602677777, 022-42207777 (Outside India) or you can mail at premium [dot] care [at] indusind [dot] com .
• You can also contact to the banks credit card unit at:
  IndusInd Bank Ltd. (Credit Cards division)
  PO Box 9421, Chakala, MIDC, Andheri (E),
  Mumbai -400 093
• You can also lodge your complaint through the Bank Complaint Link.
• All the complaints related to Credit Cards will be handled by Cards Services Cell. The complaint will be response within 7 working days from the date of receipt of complaint.

Level 2

• If you do not receive a response within 7 working days, you may also contact to Head - Cards Services by the details given below:
  Email: head [dot] cardservices [at] indusind [dot] com
  Address: Head - Cards Services OPUS Center, 47, Central Road,
  Opp. Tunga Paradise Hotel MIDC Andheri (East), Mumbai 400093

Level 3

• In case you still haven't receive a response within 7 days, you can contact to the Principal Nodal Officer by the details given below:
  Executive Vice President And Principal Nodal Officer
  Contact No.: 022-61553705
  Email : nodal [dot] officer [at] indusind [dot] com
  Address: IndusInd Bank Ltd. OPUS Center, 47, Central Road, Opp.
  Tunga Paradise Hotel MIDC Andheri (East), Mumbai 400093
  
• You can also lodge your complaint online through CMS Portal.
  

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