Station | -- | Contact No. |
Address | |
---|---|---|---|---|
UAE Tele Sales | -- | +971-65970303 | ixuae [at] atauae [dot] com | Reservation Office, G Floor, Arabian Travel Agency Building, Umm Al Tarffa, Al Arouba Street, Sharjah, Opposite KFC Rolla Working Hours: Regular Telesales-Mon-Sat : 9am-1pm & 2pm-6pm, Sunday & Public Holidays: Closed Ramadan Telesales-Mon-Sat : 9am-3pm |
Abu Dhabi | Airport | +971-25757033 | aiauhapt [at] eim [dot] ae | Air India Express Room No: 2218, Terminal 1-Airline Office, Abu Dhabi International Airport |
City Office |
+971-26313789 | ixauh [at] atauae [dot] com | Level 1, Showroom-M3, Bin Fardan Tower, Ajmal Perfume/ Rivoli Building, Sheikh Zayed 1stStreet, Near Baskin Robbins, Khalidiyah, Abu Dhabi. Working Hours: Regular-Mon-Sat-9am-6pm & Sunday-9am-12pm(only counter sales) Ramadan Sat-Thu-9am-3pm & 9pm-11pm, Friday-9am-12:00pm |
|
Al-Ain | Airport | +971-37855001 | aiauhapt [at] eim [dot] ae | Air India Express Mezzanine International Airport P.O. Box-1554, Al-Ain, UAE |
City Office |
+971-37664789 | ixauh [at] atauae [dot] com | Ground floor, Al Niyadi building, Salahudeen Al Ayyuvi Street no. 116, Near Sheikha Salama Masjid, Toen Centre, Al-Ain . P.O. Box 23236 Working Hours: Regular-Mon-Sat-9am-6pm & Sunday: Holiday Ramadan- Sat-Thu-9am-1pm & 9pm-11pm, Friday: Holiday |
|
Bahrain | Airport | +973-17321285 | bah [dot] apt [at] airindia [dot] in, aiapmbah [at] airindia [dot] in |
Unit 3118, Level 7.8, Bahrain International Airport, Kingdom of Bahrain |
City Office |
+973-17220787, +973-17220788, +973-17220789, +973-17220796 |
ai-res [dot] bah [at] kanoo [dot] com | Air India, P.O.Box 45, C/0. M/s. Yusuf Bin Ahmed Kanoo, Kanoo Commercial Bldg, Phase 1 Ground floor, Manama, Bahrain (AI/ IX GSA) Working Hours: RegularSat-Thu-8:30am-6:30pm Friday & Public Holidays-Closed RamadanSat-Thu-8:30am-5pm |
|
Dammam | Airport | +966-13-8837919 Fax:+966-13-8837909 |
dmmkz [at] airindia-sa [dot] com, dmmkzai [at] airindia [dot] in |
King Fahd International Airport, King Fahd Road, Dammam Saudi Arabia |
City Office |
+966-13-8823480 Fax: +966-13-8823822 |
sanaulla [dot] khan [at] kanoo [dot] com, zakir [dot] hussain [at] kanoo [dot] com |
Airline Centre, Next to SABB HQ, King Abdul Aziz Road, P.O. Box 298-Al-Khobar 31952,Kingdom of Saudi Arabia Working Hours : Regular-Sat-Thu:8am-1pm & 4pm-7pm , Friday: Holiday Ramadan-Sat-Thu: 9am-1:30pm & 9pm- 11:30pm, Friday: Holiday |
|
Doha | Airport | +974-44710201 | doh [dot] apt [at] airindia [dot] in, dohai [dot] apt [at] gmail [dot] com |
A3-05A-10 Level 3, Passenger Terminal Complex, Hamad International Airport, Doha, Qatar. |
City Office |
+974-40387371, +974-40387373 |
doh [dot] mgr [at] airindia [dot] in, airindia [dot] doh [at] gmail [dot] com |
Air India Express Office, Building No.17, Al-Rawabi Street, Al-Muntazah Area, Doha, Qatar Working Hours : Regular-Sat-Thu:8am-8pm Ramadan-Sat-Thu:-9am-2:30pm & 20:30-11pm |
|
Dubai | Airport | +971-45048641 | dxbapt [at] airindiaexpress [dot] in | PO Box 1701, Room 53, Dubai International Airport, Dubai-United Arab Emirates |
City Office |
+971-42079444, +971-42216789 |
ixuae [at] atauae [dot] com | AI Express, Darussalam Building, Arabian Travel Agency Building, Salaudeen Street, PO Box 40906, Dubai-United Arab Emirates Working Hours. Regular-Mon-Sat: 9am-6pm, Sunday: 9am-11:30 & 4pm-6pm Ramadan-Mon-Sat: 9am-4pm & 8:30pm-10:30pm |
|
Kuala Lumpur | Airport | +60-12616 6798 | outbound [at] oscarholidays [dot] com [dot] my, oscar [at] oscarholidays [dot] com [dot] my |
Oscar Holidays Sdn Bhd, Kuala Lumpur International Airport (KLIA 1), Lot N4(A) Main Terminal Building, Level 4 Kuala Lumpur International Airport 64000 Sepang Selangor |
City Office |
+03-26944803, +03-26944804, +03-26944805 |
Oscar Holidays Sdn Bhd, Unit 01.02, Level 1, Menara Multi-Purpose, Capital Square, No. 8,Jalan Munshi Abdullah, 50100, Kuala Lumpur |
||
Kuwait | Airport | +965-24726444 | kwikzai [at] gmail [dot] com | Air India Limited, Room No FFM82, Terminal 1, New Terminal Building, Kuwait Airport, Kuwait |
City Office |
+965 22456700 | sales [dot] kwiai [at] gmail [dot] com | House of Travel,Al Hilaliah Building,Al Sour Street,P.O Box 594, Safat-13006 Working Hours : Regular-Sat-Thu: 8am-12:30pm & 4pm-7:30pm, Friday: Holiday Ramadan-Sat-Thu: 9am-1pm & 8:30pm- 10:30pm, Friday- Holiday |
|
Muscat | Airport | +968-24521360 | apmicmct [at] omantel [dot] net [dot] om | Office No.11, Arrival Side, Muscat International Airport, Seeb Area, Muscat. Sultanate of Oman |
City Office |
+968-24762111, +968-24762100, Fax: +968-24762122 |
ialmct [at] omantel [dot] net [dot] om ixmctsales [at] gmail [dot] com |
P.O. Box 962, PC 100,Opp. Central Bank, Muscat, Sultanate of Oman Working Hours: Regular/Ramadan-Sat-Thu:8:30am-5:30pm, Friday: Holiday |
|
Ras-Al-Khaimah | Airport | +971-509438674 | aixrkt [at] gmail [dot] com | Air India Express Room No: 119, Ras Al Khaimah International Airport, P.O. Box 501, RAK UAE |
City Office |
+971-7-2221789, +971-7-2220789 |
asif [at] atauae [dot] com | Ground Floor, Sheikh Sultan Building, Oman Road, Al Nakheel, Ras Al Khaima Working Hours: Regular-Mon-Sat :9am-1:30pm & 4:30pm- 8pm, Sunday: Holiday Ramadan-Mon-Sat: 9am-1pm & 8:30pm- 10:30pm, Sunday & Public Holidays:Closed |
|
Riyadh | Airport | +966-11-2203895, +966-11-2202081 |
ruh [dot] apt [at] airindia [dot] in, ruhkkai [at] gmail [dot] com |
Room No 32, Foreign Airlines office Area, King Khalid International Airport, Riyadh, Saudi Arabia |
City Office |
+966-11-4772228 Ext: 219 |
ixriyadh [at] gmail [dot] com, res [dot] riyadh [at] airindia [dot] in |
Air India C/o YBA Kanoo, Kanoo Tower, King Abdulaziz Plaza, Near Hotel Crowne Plaza Minhal, P.O Box 753. Riyad 11421 Working Hours: Regular-Sat Thu: 8:30am-5pm, Friday : Holiday Ramadan- Sat-Thu:9am-3pm, Friday-: Holiday |
|
Salalah | City Office |
+968-24762111, +968-24762100, Fax: +968-24762122 |
ialmct [at] omantel [dot] net [dot] om, ixmctsales [at] gmail [dot] com |
P.O. Box 962, PC 100,Opp. Central Bank, Muscat, Sultanate of Oman Working Hours : Regular/Ramadan-Sat-Thu:8:30am-5:30pm , Friday: Holiday |
Sharjah | Airport | +971-6-5084715 | apm [dot] shj [at] airindia [dot] in, icshjapt [at] eim [dot] ae |
Sharjah International Airport, Sharjah-UAE |
City Office |
+971-6-5970303 | ixuae [at] atauae [dot] com | Reservation Office, G Floor, Arabian Travel Agency Building, Umm Al Tarffa, Al Arouba Street, Sharjah, Opposite KFC Rolla Working Hours: Regular-Countersales-Mon-Sat-9am-8pm ,Sunday& Other holidays: 9am-11:30am & 4pm-6:30pm Ramadan-Mon-Sat: 9am-4pm & 8:30pm- 10:30pm |
|
Singapore | Airport | +65-65422152 | sinkkic [at] gmail [dot] com, apm [at] airindiasin [dot] com |
Boulevard #B16-006-02, 60, Terminal 2, Changi Airport, Singapore |
City Office |
Reservation: +65-62214909 Sales: +65-63257203 +65-63378868 |
reservation [at] airindia [dot] com [dot] sg, sales [at] airindia [dot] com [dot] sg |
3, Coleman Street, #03-07/08, Peninsula Shopping Centre, Singapore 179804 |
|
Amritsar | Airport | 0183-2214062 | apmatq [at] yahoo [dot] in | Sri Guru Ram Dass Jee International Airport, Ajnala Rd, Rajasansi, Amritsar, Punjab-143101 |
City Office |
0183-2500080 | atq [dot] sm [at] airindia [dot] in | PalPlazaBuilding, 1st Floor, Sco32, Shoping Centre, RanjitAvenue,B-Block, Amritsar |
|
Bengaluru | Airport | 9480825160 | apmblr [at] airindia [dot] in, blr [dot] dm [at] airindia [dot] in |
Air India Ltd, II Floor Alpha 3, Kempegowda International Airport (KIAL), Devanahalli, Bengaluru-560300 |
City Office |
8022978424 |
blr [dot] reservationmanager [at] airindia [dot] in, blr [dot] rzai [at] airindia [dot] in |
Air India Ltd, K Block, Unity Buildings, JC Road, Bengaluru-560002 |
|
Chandigarh | Airport | 0172-2242202 | ixc [dot] apm [at] airindia [dot] in | Chandigarh International Airport, New Civil Air Terminal, Mohali District, Sahibzada Ajit Singh Nagar, Punjab-140306 |
City Office |
0172-2624942 | ixc [dot] sm [at] airindia [dot] in | SCO 162-164, Sector-34A,Chandigarh | |
Chennai | Airport | 044-22566001 | praveen [dot] j [at] airindiaexpress [dot] in | Air India Ltd, Anna International Airport-T 4, Thirusulam, Chennai. |
Coimbatore | Airport | 0422-2573396 | cjbix [dot] apt [at] airindiaexpress [dot] in | Coimbatore International Airport, Avinashi Road, Coimbatore, Tamil Nadu-641014 |
City Office |
0422-2399833 | cjbix [dot] apt [at] airindiaexpress [dot] in | -- | |
Delhi | Airport | -- | mdadelhi [at] airindia [dot] in | Indira Gandhi International Airport, New Delhi-110037 |
City Office |
-- | delcity [at] airindiaexpress [dot] in | Air India Express Limited, Air India Reservation Building, Room No. B-02, Basement, Safdarjung, Airport, New Delhi- 110003 |
|
Hyderabad | Airport | 040-66605168 | hyd [dot] apt [at] airindiaexpress [dot] in | AO-26, Level-G, PTB, Rajiv Gandhi International Airport, Shamshabad-501218 |
Jaipur | Airport | 0141-2725997, 0141-2725197 |
jai [dot] apt [at] airindia [dot] in | Air India Ltd, Jaipur International Airport, Terminal-2 |
Kannur | Airport | 0490-2482600 | cnnapt [at] airindiaexpress [dot] in | Air India Express, Kannur International Airport, Mattanooor , Kannur, Kerala Working Hours: Mon-Sun: 5am-10pm |
Kochi | Airport | 0484-2610050 | cokapt [at] airindiaexpress [dot] in | Cochin International Airport, Airport Rd, Kochi, Kerala 683111 |
City Office |
-- | -- | Air India Express Building, Gandhi Square, D.H. Road, Kochi-682 016 |
|
Kozhikode | Airport | 0483-2710180 | ccjapt [at] airindiaexpress [dot] in | AI Express, Karippur Airport, Malappuram-673001 |
City Office |
0495-2760710 | ccjcity [at] airindiaexpress [dot] in | Eroth Centre, 5/3165, Bank Road, Vellayil, Kozhikode-673001 |
|
Lucknow | Airport | 0522-2435401, 0522-2436132 |
lko [dot] apt [at] airindia [dot] in, apmlko [at] yahoo [dot] in |
Chaudhary Charan Singh International Airport, Amausi, Lucknow, Uttar Pradesh-226009 |
City Office |
0522-4026292 | lko [dot] sm [at] airindia [dot] in | Air India office 9, Aameen Complex, Rani Laxmi Bai Marg, Near Gemmni Hotel, Hazratganj,Lucknow-226001 |
|
Madurai | Airport | 0452-2690133, 0452-2690333 |
ammixm [at] airindia [dot] in, ixm [dot] apm [at] airindia [dot] in, anandarajan [dot] k [at] airindiaexpress [dot] in |
Air India Ltd, Madurai Airport, Madurai-625022 |
Mangaluru | Airport | 0824-2220450, 0824-2220451, 0824-2254253, 0824-2254254 |
ixeapt [at] airindiaexpress [dot] in, ixeapt [at] airindia [dot] in |
Mangaluru International Airport Ltd, Kenjar, Bajpe Post, Mangaluru. |
Mumbai | Airport | 022-66858082, 022-66858083 |
aicl [dot] bom [at] airindiaexpress [dot] in | Chhatrapati Shivaji International Terminal, Mumbai, Maharashtra- 400099 |
City Office |
-- | -- | Air India Building, Ground floor, Nariman Point, Mumbai-400021 |
|
Pune | Airport | 020-26683210 | pnq [dot] apt [at] airindia [dot] in | Civil Enclave, Lohegaon Airport, Pune-411032 |
City Office |
020-26057002 | pnq [dot] reservations [at] airindia [dot] in, pnq [dot] sm [at] airindia [dot] in |
Jewel Square, Unit No. 3, Ground Floor, Koregaon Park Road, Near Blue Diamond Hotel, Pune-411001 |
|
Surat | Airport | 0261-2296008 | stvapt [at] airindiaexpress [dot] in, surat [dot] sm [at] airindia [dot] in |
Air India Express, Passenger Terminal Building-Surat Airport, Surat-Dumas Road, Magdalla, Gujarat-395007 |
Thiruvananthapuram | Airport | 0471-2500585 | trvapt [at] airindiaexpress [dot] in | New International Terminal Building, Chackai, Trivandrum-24 |
City Office |
0471-2310310 | trv [dot] sm [at] airindia [dot] in | Air India Building, Museum Road, Vellayambalam, Trivandrum-695033 |
|
Tiruchirappalli (Trichy) |
Airport | 0431-2341755, 0431-2341744 |
trz [dot] apt [at] airindia [dot] in | Air India Ltd,Trichy International Airport, Trichy-620007 |
City Office |
0431-2481200, 0431-2483800 |
trzaibo [at] airindia [dot] in | Air India Ltd., No.4A Amalorparava Complex, Dindigul Main Road, Opp. To National College, Trichy-620001 |
|
Varanasi | Airport | 0542-2622494, 0542-2622495 |
vns [dot] apt [at] airindia [dot] in | Lal Bahadur Shastri International Airport, Varanasi District, Babatpur, Uttar Pradesh-221006 |
City Office |
0542-2502527 | vns [dot] sm [at] airindia [dot] in | Airlines Bhavan, 72 , Yadunath Marg, Cantt., Varanasi-221002 |
|
Vijayawada | Airport | 0866-2846533 | vga [dot] apt [at] airindia [dot] in | Domestic Terminal, Vijayawada Airport, Gannavaram, Krishna District-521101 |
Air India Express
1st Floor, Old Operations Building,
Air India Complex,
Old Airport, Santa Cruz (East),
Mumbai-400029, India.
Air India Express Building,
Gandhi Square, D.H. Road,
Kochi-682016, India.
Comments
Delayed luggage
Dear, my luggage was left in Goa during my flight to Delhi
I am urgently searching for it now.
The flight number was I5-721, 19.07.2024, Tatsiana Maskalkova, luggage label 001721, 256
I filled in the form at that day, but my luggage was not delivered to Delhi and there was international connection
Please inform the status of my luggage now.
Thanks
Damage of my unaccompanied baggage
I was a passanger travelled in air india express from Jeddah to calicut on 4th Jan 2024. When I reached in Calicut airport my unaccompanied baggage was unwrapped and lock has been broken. When I ask about this matter to your airport staff he responded irresponsible. So I had raised a complaint. Please respond and do the necessary compensation on your such acts. Details mentioned below
Flight IX 398
PNR Q2KZFP
Thanking you
Sathiyadas M P
Air India Express Delay
I am writing on behalf of my Sister and Her husband (Senior Citizen) travelling today to Calicut from Dubai IX346 22 July.The actual scheulwd time was at 5.15 pm and there was a delay for an hour and rescheduled to 6.15pm. And the Boarding started and from the counter they informed that there is again a delay and 7.15pm the flight will departure. As of now the flight is not departed yet. Air India Express, please do not spoil the name of India. And the passengers are struggling . Airline Reference is:E7KWVN.
MAY WE KINDLY BEG TO DO AN ALTERNATIVE IMMEDIATELY TO TAKE THEM TO Calicut.
Request for a reply on this.
This is in reference to the
This is in reference to the refund of PNR no Y6HEA3. I had made a request for the same on 18-May-23, as per your refund policy, it should have been processed within 14 days of my request. However, it has now been 29 days and I have not received the amount. I have contacted your customer service multiple times, but did not receive any proper response or update.
And I have already requested you to issue a refund invoice so that I can track my payment status.
I kindly request you to look into this matter and process my refund as soon as possible. I would be grateful if you could provide me with a refund payment along with a refund charge which you’re deducted from my initial payment.
Complaint on Services & Refund
This is in reference to the refund of PNR no Y6HEA3. I had made a request for the same on 18-May-23, as per your refund policy, it should have been processed within 14 days of my request. However, it has now been 29 days and I have not received the amount. I have contacted your customer service multiple times, but did not receive any proper response or update.
And I have already requested you to issue a refund invoice so that I can track my payment status.
I kindly request you to look into this matter and process my refund as soon as possible. I would be grateful if you could provide me with a refund payment along with a refund charge which you’re deducted from my initial payment.
cancel booking, full refund or voucher
Dear Sir
I am an expat living and working in India.
I made this booking for my wife: WD5ZWV
She could not board the plane in Dubai because she was on transit and we had to book another flight with AIRINDIA
After contacting the call center, they say that the PNR is blocked and I can´t cancel the flight nor ask for full refund on the website,
We had asked for refund or a voucher to customer service support by email but no clear answer by AIRINDIA EXPRESS was provided. We do not know what amount will be refunded or even when. They did not even mention vouchers. This is very disrespectful for customers.
Please we had suffered a lot because of this cancellation and customer support do not help customers at all.
Besides there is no answer provided by this airline. I have complained at airsewa and Department of consumers affairs.
We are foreigners and we get a poor impression on this airline, we will not consider booking with Air India express ever again as customer service
support is far from good.
Ticket cancelled without my Knowledge
PNR: NIRILY
Today morning when I tired to book the ticket which was booked under above PNR, I was quite shocked to notice that my ticket was cancelled without my knowledge and now I am not able to travel.....The ticket amount was also not credited back to my credit card as mentioned in the receipt. It seems that some system error in your end..Please settle this ASAP as I need to travel on this date with my family ....Please note that I booked under different PNR for my family ..since my ticket is cancelled, now my family not able to travel..Please help
Denial of Boarding Pass in Air India Express (Confm No: UGMCTI )
Yesterday (March 2, 2018), my mother, sister, and her two children (one is 5-year old, and the other one is just 6 months old) faced horrible treatment from the authorities of Air India Express.
My sister is working in Oman, and she is residing in Buraimi city, which is more than 300 km from Muscat International Airport.
She booked a flight ticket in Air India Express (refer the attachment) two months back. There were 4 passengers - my sister (Priya Ann Philip), my mother (Saramma Philipose), and two children of my sister - Haren and Hanoch. The ticket was confirmed that time itself. Here are the details:
Date: March 2, 2018
Flight No: IX-554 (Muscat to Trivandrum)
Confirmation No: UGMCTI
Yesterday morning, she went to Muscat International Airport (from Buraimi which is more than 300 km away) for check-in, the Air India Express authorities informed her that, only 2 seats are confirmed, one of my sister and other for one child. The other two seats were not confirmed due to Over-Booking. And the authorities denied Boarding Pass to my family.
Unfortunately, Air India Express authorities totally neglected my family, They did not provide Boarding Pass in other flights. Rather my sister have to buy another ticket (Jet Airways) by spending more than 190 Omani Riyal (Around 33,000 Indian Rupees). And for catching that flight, my sister and family has to wait for another 12-15 hours, that also with two children (one is just 6 month old)..
If this kind of situation arise, it is the responsibility of Airline Company to provide basic facilities like Accommodation with Restroom Facility, Food, Drinking Water, etc to the passengers. Unfortunately Air India Express authorities did not provide any of these facilities and totally neglected them. My sister had to force to keep small babies on the floor.She has to spend money from her own pocket for Drinking Water, Food, Coffee, etc.
No way I can accept this kind of negligence from a Government-Owned Airline Company like Air India Express.
I want the relevant authorities to take immediate action against those responsible for this mess. Please do necessary action to refund the Rs. 33000 my sister spend on purchasing new ticket from Jet Airways along with the money she spend for food and other facilities. Airline authorities cannot simply wash their hand after denying the boarding pass.
In addition, please ensure this kind of situation do not arise for any passengers in the future.
Regards,
Riva Philip
Airindia Express irresponsible behaviour
I was one of the passenger travelling from Singapore to Chennai on 24th Nov 2012 by Airindia Express. The flight was delayed by 7 hours and there is no one in the airport to inform the passenger about the delay. The passengers were knocking all the counters out of frustration. No one was picking the phone including the customer care. My parents were trying to contact the Airindia Express offices in Chennai and Trichy but the same result. Nobody was paying a bit of sincerity. My old parents were so much worried and keep trying for the whole day and no one picked up the phone a single time. I have decided not to travel in Airindia in future.
worse service
I am really annoyed with the disgustin way you treat your costumers .
no proper information , no costumer support at all no one is asnwering the call .. i am trying from one week you r not giving us a free ticket
PIA is better then u all
PLEASE SHOW A BIT OF SINCERIETY TOWARDS THE COSTOMERS .
i have email many time also no one respons to that also..
best thing close down this line if you all cant handle it..
this is not charity organisation .. u r charging us remember that
i will never suggest any one for this airline
LATE compensation
Dear sir
Yesterday ( 2/7/2023 ) my family traveled on air india express .
flight No: IX 574 ( BAH TO TRV )
PNR NO : V5K73T .
NAME :SUFIA SHAMAND AND DIYA MARIAM SHAMAND .
Unfortunately this flight is 3 hour late from Bahrain . So I want to know the specific reason for being late and compensation also needed .
Ticket copy I attached this mail . please check and let me know
CALL CENTRE TEL NUMBERS
I was trying to book a ticket from Mangalore to Muscat yesterrday (8Oct 12) and I went thru a lot of problem.
I tried at least 8-10 times; some of the transation Nos are - 3260713, 3260167, 3260194, 3262491, 3258237, 3262835. Virtually, I was engaged whole day, but I could not complete the booking.
I tried today (9 Oct) morning (transaction # 3267658) and again failed. It goes smoothly from Steps 1,2,3, 4 but at 5 after taking all credit card details, the next scree appears with a note 'TRANSACTION WAS DECLINED BY CYBERSOURCE. PLEASE CONTACT THE CALL CENTRE TO COMPLETE THE BOOKING'.
But I could not find a Number for the CALL Centre.
Can you guide me how to come out of this problem. Do you really have a call centre??
Thanking you.
Ramesh Rai
Mangalore
8762539181
Worst airline
Dear air india team ,
I am really annoyed with the disgustin way you treat your costumers .
no proper information , no costumer support at all
PLEASE REMEMBER THAT I AM PAYING FOR THE TRAVEL AND NOT TRAVELLING FOR FREE , PLEASE SHOW A BIT OF SINCERIETY TOWARDS THE COSTOMERS .
EVEN IF AIR INDIA IS THE LAST POSSIBLE OPTION TO FLY I WOULD PREFFER THE GENERAL COMPARTMENT OF A PASSENGER TRAIN , BUT NOT AIR INDIA EXPRESS EVER
TAHANKING YOU
A NEVER GONNA FLY AIR INDIA PASSENGER
T booking
Sir, can i ticket book for 15 october dubai to lucknow
T booking
Sir, can i ticket book for 15 october dubai to lucknow
flight cancelled
they gave me info on last moment with an unsuitable time and some numbers that r not working to cancel the ticket.....................what to do????? i think its better not to go by AI ever ever in life they r all bunch of crooks and reckless
theft of Jewelery ( checked -in Bagage) AirIndiaExpress
Proudly Say Mera Bharat Mahan ,Soo (100) me se Ninanwe (99)Beiman
plz find below my email written to Airindiaexpress but they are sleeping on my complaint.
----Original Message-----
From: biznsplus <biznsplus [at] aol [dot] com>
To: customersupport <customersupport [at] airindiaexpress [dot] in>; iasmatq <iasmatq [at] yahoo [dot] co [dot] in>; atqcity <atqcity [at] airindiaexpress [dot] in>; atqairindia <atqairindia [at] yahoo [dot] com>; dxbcity <dxbcity [at] airindiaexpress [dot] in>; dxbapt <dxbapt [at] airindiaexpress [dot] in>
Sent: Tue, Jun 28, 2011 5:16 pm
Subject: theft from checked Baggage IX192,DXB-ATQ flight ,25june
Dear Commercial Manager,
Air India Express
I would like to draw your kind attention untoward incident of theft from checked baggage.My mother traveled from Dubai Terminal 2 to Amritsar on 25 june 2011 by 2100 hrs flight.After collecting checked baggage(Amritsar Airport) she realized her someone had touched it as all the pockets were half open and lock was also not in same fashion as she locked it.after opening the baggage in front of CISF staff deployed next to customs(Amristar airport)she noticed all the boxes /packs had been thoroughly searched like makeup kit ,one food pack ,mobile packaging box, jewellery box.
she discovered following items missing:
Jewellery:
1.ladies gold chain snake pattern.40gms.
2.ladies gold ear ring 11 gms.
3.Male gold plain finger ring 6 gms.
Electronics:
1.new E5 NOKIA mobile phone.
I would like you take the necessary action and trace the culprit and recover the stolen items .I am staying in this country ( UAE dubai )since last 6 years till date i haven't heard any of this incident from anyone. This is a big question mark on the honesty and integrity of your staff.
Honestly saying this particular incident had shaken our faith and confidence to travel by Air India Express.
Please do the needful.
Thanks and Regards
Rajesh Singh
Dubai
971503780486
Something about air india customer care
I have been frantically dialing this online booking helpdesk number of air india(011-24624074,75) just to let them help me out in some of my problem which i faced while using their online booking services. But no one has ever answered my call. I have been trying from the last 10 days or so. I dont know what happen to this department of air india. When i dial their toll free number, they ignored me by giving this numbers. I dont know what to do.
Questionable Service
To whom it may concern, Flight Air India - AI112
On the 29th May 2011
I am a frequent traveler and have flown with many airlines both in business class and economy class in the past number of years. I was shocked at the treatment i received on my first ever Air India flight and feel compelled to bring this to your attention and possibly bring it to the attention of authorities within the aviation business should we not get a satisfactory solution to the treatment which I encountered.
Before I explain the circumstance of my grievances I would like to point out a few facts, firstly I am regularly a business class passenger but I do understand the difference in expected service between the business class cabin and an economy cabin and I fully accepted that drop in service when I was booking my tickets. Secondly I had recently been ill and was eager to remain hydrated throughout the flight. Finally the awful service and treatment I received wasn’t actually from the young man who served my meals, but from his colleagues while they were seated at the back of the plane during periods in which they were not actively serving a meal or pushing various trolleys up and down.
My first experience of my treatment came when I walked to the back of the plane to go to the toilet and found 3-4 cabin crew members sitting chatting to each other. I wished to cross over to the other side to use the toilets but was told by a young man with terrible manners that I would have to walk the whole way around, as I walked away in bewilderment I could hear this young man and a female member of staff giggling and laughing, now while I obviously don’t know what they were laughing at it certainly made me feel self conscious. I find it impossible to explain how cabin crew would not have the good manners to briefly stand-up to let a paying customer cross the aisle to use the toilet.
My second and somewhat more prolonged experience was when I wished to order water to remain hydrated throughout the flight ( I asked for water 3 times during the flight from London to Delhi which I don’t think is excessive). On the first occasion I turned on the service light, only for a member of the cabin crew to turn it off without asking what I wanted. I turned on the light again, and finally a member of staff approached, with an extremely negative attitude. He may as well have said to me “what are you bothering me for”. I asked him for water which I received as he practically threw the bottle at me without as much as checking if that was all I needed or uttering a word. I really felt as if I was inconveniencing him. On the second occasion my light was on for a prolonged period before the same cabin crew member dealt with me in a similarly awful fashion. Finally on the third occasion which I asked for water the same crew member arrived with a large bottle of water for me, with an expression which suggest he was bored of me interrupting his conversation at the back of the plane.
While none of the above is truly an awful offense I couldn’t help but notice the prompt and courtous responses some of my fellow passengers’ received most notably a middle aged man, clearly of Indian origin. As one of the few Anglo-Irish people on the plane I couldn’t help but think that had I been of a different race (namely Indian) I would have been dealt with in a much more professional manner. I would expect this as a minimum from an airline which is every expanding and looking to truly internationalise their business. Surely this is not just an Indian airline for Indian people but an Indian airline in which all races would be dealt with in the same professional manner.
This experience has truly scared my imagege of Air India and while I could continue to type my anger on the page I believe it would add little extra. Surely you can see form the above that my experience with the airline was truly awful and I would call on you to at least rectify the treatment i received before my return trip on the 27th of June (Air India - AI333 & Air India - AI111) from Bangkok to London via Delhi. If I have not heard form you before then I will have little option but to bring this matter further, working on the assumption that Air India find this situation acceptable, which I certainly didn’t
Yours sincerely
Conor Brides