IVRS Menu : 1800 23400 / 400 / 88006 88006

First Select Language,

• Press 1: To know about bharosa saving accounts features.
• Press 2: To know about airtel paymnt bank wallets

IVRS Menu : 1800 203 3330

First Select Language,

• Press 1: If you are calling from bank or from any paymnt gateway or law enforcemnt agency .
• Press 2: If you are a customer of other bank wanting to report any suspicious activity relted to airtel payment bank .

By Yourself

• Through My Airtel App's Airtel Payments Bank section
• Through USSD by dialing *400# from Airtel mobile
• Through IVR by dialing 1800-23400 (all customers)

Send/transfer money from one Airtel Payments Bank Account to another account?

you can send/transfer money using any ways-

• By My Airtel App: Airtel Payments Bank section
• IVR: Dial 1800-23400 or 400 from registered mobile number (airtel customers) or 8800688006 (all customers)
• USSD: Dial *400# from registered mobile number

Grievance Redressal Cell

Complaint relating to Aadhaar based or Bank services

• Email: grievance [dot] officer [at] airtelbank [dot] com

Complaint relating to customers

If you have to communicate or any complaint realted to your bank, plese contact your district CGO officers:

• Customer Grievance officers

Principal Nodal Officer

If the resolution provided at grievance officer is not satisfy you, you can write to:

• Principal Nodal Officer
  Contact Number : 0124-4247797
  Email: pno [at] airtelbank [dot] com
  Timings- Mon-Fri,9:30am to 6:30pm excluding public holidays
  Address: Airtel Payments Bank,
  1st Floor, Tower B, Plot No-16,
  Udyog Vihar Industrial Area Phase 4,
  Gurugram - 122001

Banking Ombudsman

If you doesn't get a satisfactory response within 30 days of lodging the complaint, you approach the
RBI Complaint Management System (CMS) appointed by the RBI.

Customer Facilitation Center

• Any queries related to NEFT, email at nefthelpdesk [at] airtelbank [dot] com or call 0124-4247797.

For Complaint Registration

• Provide following details along with your complaint and send it to wecare [at] airtelbank [dot] com
  • Your Account Number
  • Transaction ID / Reference Number
  • Transaction Date
  • Previous Complaint/Case ID (if available)
• Report a complaint by login to your account

Complaint Escalation

If you have an existing unresolved complaint, you can contact to the nodal officer by login to your account.

Central Nodal Desk

• If any complaint on Fraud, please call 18002033330  or email at fraud [dot] reporting [at] airtelbank [dot] com with the following details
  • Transaction ID / Reference Number
  • Transaction Date
  • Previous Complaint/Case ID (if available)