Home › A › ASUS Customer Care No. 1800 2090 365

ASUS Customer Care No. 1800 2090 365

Updated on Thursday, 26 December 2024 - 3:48pm
Organization: 
Toll free Number(s): 
  • 1800 2090 365 (For Customer Support, Mon-Sat - 9am -6pm )
  • 1800 2678 901 (For Customer Service)
  • 1800 4253 65365 (For Filpkart Complete Mobile Production Related Query)
All India Number(s): 
  • 63664 34773 (For WhatsApp Support)
Website: 
Official Website

IVRS Menu:

IVRS Menu: 1800 2090 365
IVRS Menu: 1800 2678 901

Select Your preferred language

  • Press 1: For Services
    • Press 1: For Notebooks.
    • Press 2: For Pro R series.
    • Press 3: For smartphone,pad and variable devices.
    • Press 4: For Motherboard VGA, NUC Products,
      Dekstop, LCD Monitor and Projector.
    • Press 5: For Wireless.
    • Press 6: For Others.
  • Press 9: For Pre-Sales
    • Press 1: For Notebooks,Dekstop or all in one.
    • Press 2: For Cellphone or mobile accessoires.
    • Press 3: For REN pad,won pad,pad phones.
    • Press 4: For motherboard networking or other components.

Select Your preferred language

  • Press 1: For Services related issues
    • Press 1: For Notebooks
    • Press 2: For Desktop
    • Press 3: For All In One
  • Press 9: For Pre Sales Query
    • Press 1: For Notebooks
    • Press 2: For Desktop
    • Press 3: For All In One

Emails

  • info_india [at] asus [dot] com (For Information)
  • support [at] asuspromo [dot] in (For Customer Support)
  • rc_india [at] asus [dot] com (For Service Support)

Install App

Important Links

Return And Refund Procedure

  • If you have receive any defective product, then you can replace it within 7 days after receiving the product.
  • If you have paid by credit/debit card or net banking, then you will receive the refund in the same account. Credit card refunds take 7-21 working days, while debit card and net banking refunds take 5-7 working days.
  • For more information related to return and refund Please Read.

Download Drivers, Manuals, Software

Address

ASUS India Pvt. Ltd.
4C, Supreme Chambers, 17 18,
Veera Desai Road, Industrial Area,
Andheri West, Mumbai,
Maharashtra 400072

Social Sites

For Asus

For Rog

Related Links: 

Comments

Fri, 08/09/2023 - 7:55pm — krish (not verified)

Asus rog 5s started misbehaving after recent update

hello,
I generally use apple or samsuing products, recently i purchased asus laptop which has double screen, i am forgetting it name, i brought that from US and was amazed by its performance, hence i needed a device for gaming and youtube video listening while leisure time or bedtime. so i decided to purchase ASUS rog 5s. phone was really good and wa happy till last update came,after the update, the very next day my shutdown while i was working and restarted by ios own and after that my wifi and hotspot stopped working, i posted this issue on zentalks forum too and they stated that i should go to service centre for it, due to rakshabandhan i was busy as my business is of sweets and bakery.... i told them that i will send it after rakshabandhan... and on 2 or 3 september while i was playing game my shut down and never started again.... the phone became dead and non responsive.... i have send that to ASUS centre but now they are saying that they might have to change mother board which will cost loads..... Sir or maam, you can get my phone to yourself and see that my phone is as good as new, i have never ever carried it outside coz the purpose i got it for was only gaming and Youtube videos which i do in my leisure time, phone hasnt ever being exposed to heat or outside temprature even, my phone hasnt being used for even attending calls.... how can a motherboard of such thing get damaged when its only on bed.... i sounds ridiculous to me and as the Asus centre guys is saying that make me feel its a way of profiting.... If my phone is treated properly i will reach consumer forum for this too.... I have even seen on your forurm that similar issues have being faced by many others.... I dint expected Asus to be such a brand dear.... really shocked to see and hear... its pathetic experience for me.... i have got number of phones changed by apple and samsung if they have issues.... i am a very tech loving person.... i use iphone 1 pro max and samsung s23 ultra.... i feel you guys are fair toward consumers if you deal them this way... i am attaching copy of invoice and also copy of centre that provide me receipt in lucknow

Thu, 07/09/2023 - 5:03pm — Raghvendra Singh Thakur (not verified)

Laptop out off warranty showing in service centre

I bought my laptop on 22/10/2022 but now when I went to the service center they said that my laptop is out of warranty. My laptop has motherboard problem and since last one month I am getting calls on toll free as well as mail. I am doing it but the warranty of my laptop is not being updated.

Fri, 19/05/2023 - 10:09pm — Tapas Das (not verified)

Asus Tuf f15 laptop getting hot

Asus Tuf f15 laptop purchase from Reliance digital. My son is using this laptop. Few days ago he has gone to Canada for 3 month's internship.After reaching canada the laptop is getting charged and discharged quickly. Also it is getting too hot. Before that it very fine, no problem at all. There is no asus service center in Kelowna, canada. He is using the original charger with adoptor. What is the issue?

Tue, 28/03/2023 - 11:41am — harsh awasthi (not verified)

Display suddenly went black

Hi Team,

SN N3NRKD024164118
RMA INPYR20012

There is not a day that passes without me regretting my decision to buy ASUS gaming laptop.

I purchased this laptop for 2.5 lakhs,
I wish I could go back in time and opt for a MacBook.

I had issue with my display, where the screen suddenly turned black.

I have a dedicated setup, where my laptop never moves an inch.
There is not a chance that the laptop faced any external damage, as its stationary as a rock.

While editing my travel videos suddenly the laptop screen went off.

1. Now my concern is what is the point of purchasing 2.5 lakh worth of State of an art machine, and not getting the display repaired even after having the Warranty.

2. The service technician visited, Inspected the laptop externally, and did not find any external damage, then he dis-assembled the laptop screen, and found some internal mark on the screen which even he was not sure that it could be an external damage.
They took a call, and to minimize the risk they called the case as a screen damaged, which is not to be covered under warranty.

Now please tell me, why should I be the one to suffer, When I did put my trust on ASUS product, and preferred it over MacBook pro or even MSI. I request you to please sort it out.

Thu, 09/03/2023 - 8:44am — Mahatma Gandhi senior secondary school (not verified)

Automatic shut down

My laptop is disturbing for the time of purchasing.when I call asus they sent a mechanics,they change mother board.1 month last my laptop shut down and never open...

Thu, 06/10/2022 - 6:46pm — Varun Shaji (not verified)

Laptop display complaint

Hi,

I write this with deepest concern regarding the trustworthiness of Asus Products which always had a top place in my list of go to brands.
I purchased a ASUS product an year ago with the following specifications through Flipkart from a verified seller.

Model : ASUS ROG STRIX G15
Processor: Intel i5
RAM : 8 GB
Graphics : NVIDIA GEFORCE 1650Ti

The product exhibited minor bugs now and then which I adjusted as they were not major and the performance of the product outshined this small discomforts. But recently I stumbled upon a more pressing problem related to the product.

Not more than a month after one year from the date of purchase , the product display seems to have stopped working.And there are no external factors which could have caused this damage to the product since I always handle the product with care and ensure the power supply to the device is regulated by only using power sources with adequate protection employed. I tried approaching multiple Asus Service centres with my device and they informed me that the device display is damaged and needs replacement which would cost me a very large amount.

The most ironic thing in this scenario is the fact that the product was just over it's warranty period and this damage occured . This makes me question the durability of the product and credibility of ASUS as a brand that delivers quality products. And the fact that this happened to one of ASUS's flagship product like ROG is terrible. Are Asus Products engineered in such a bad way that it just lasts over it's warranty period and immediately develop a fault?

The fact that a customer who payed over three quarters of a lakh to purchase the product having to pay such a huge amount in such a short time to keep the product functioning is atrocious. I am having second thoughts about my actions as a person who have recommended the same product to multiple acquaintances blinded by the performance and not thinking about it's durability.

I am posting this even though my hope of getting a reimbursement or a replacement seems to be as good as zero.

Thanks & Regards
Varun

Tue, 03/01/2023 - 7:41pm — Utpal (not verified)

Display black out.

Hi Varun

I am facing similar display black out problem like your gaming laptop in my Asus Tuff gaming laptop. Incidentally it was happened just after 13 months like yours one. Local servicing centre unable to rectify the fault though the laptop is in working condition when connected to other monitor. Servicing centre doubt about mother board problem. I just don't know what to do.
What happened to your laptop? Do you manage resolving your display problem. If yes please let me know how you didt it.
Utpal
Guwahati

Sat, 01/01/2022 - 2:45pm — Parth patel (not verified)

Laptop problem

Before 3 month I have purchase new laptop that time laptop hanging we already told retailer they say me your update your window after that they Saul I it's continuously problem ...kindly no excuses kindly refund my laptop money otherwise I will claim beacuse your cheating with customer....okkk.....

Wed, 23/02/2022 - 7:40pm — Priti... (not verified)

Before 3days I have purchase

Before 3days I have purchase new laptop that time laptop hanging we already told retailer they say me your update your window after that they Solve I it's continuously problem ...kindly no excuses kindly refund my laptop money otherwise I will claim beacuse your cheating with customer....okkk.....

Tue, 24/11/2020 - 3:16pm — SANTOSH GUPTA (not verified)

call recording option in phone not avalabel

DEAR SIR/MADAM

YOUR ANDROID PHONE NEW UPDATION PLZ UPDATE THE CALL RECORDING. ONLY ASHUS ZENFONE MOBILE WHICH IS NOT AVALABLE THE CALL RECORDING OPTION

Thu, 17/09/2020 - 4:12pm — Sandeep Gummaraju (not verified)

My LCD monitor is not

My LCD monitor is not working, display keeps flickering. I have raised the ticket a week ago but still there's no update and I am even unable to contact any of your customer care. Please address this asap, I need this asap.

Thank you.

Fri, 17/07/2020 - 11:34pm — Anonymous (not verified)

My mobile wifi was not

My mobile wifi was not working

Sat, 20/06/2020 - 12:03pm — KULDEEP (not verified)

Asus

There is video call not available in asus 6z

Fri, 15/05/2020 - 12:54pm — Rishabh singh (not verified)

software curropted

when i updated my asus zenfone max pro m2 then my smartphones software is curropted and now the phone i s switched off compensate me otherwise i'm gonna take strict action towards you

Thu, 17/09/2020 - 3:11pm — Gokul chaskar (not verified)

Asus zenfone max pro m2 stuck on logo

After system update my phone got stuck on asus logo. Service centre team is saying that there is chances to dead.
It's not my fault. It's Asus fault. Why there are sending such update.
Please issue me new phone.

Tue, 23/03/2021 - 12:01am — arun (not verified)

Asus Logo Stuck issue

I also facing same for 1year is there any resolution or complaint section ?

Fri, 27/03/2020 - 9:03am — TANMAY BHAU HUDGE (not verified)

hanging problem saying asus insearch of incridible

My asus devic is not working properly hanging problem saying that asus in search of incredible.This problem I am reset the device but after that it will show as the above so what can I do for this

Thu, 05/03/2020 - 11:57am — Asus Service Very Bad Nothing Setificed Any Costmoer (not verified)

Asus Service Very Bad Nothing Setificed Any Costmoer

Asus Service Very Bad Nothing Setificed Any Costmoer

Sat, 27/06/2020 - 10:01am — Anonymous (not verified)

My phone front speaker problem

My phone front speaker problem and send me customer service number

Tue, 04/02/2020 - 4:44am — Neha kumari (not verified)

For return asus vivobook laptop

Due to some problem i want to return my asus laptop. What should i do for return??

Mon, 20/01/2020 - 1:33pm — Kadarmeeran (not verified)

Mic in my phone

When I purchase my friend suggested this phone making speaker problem same thing happened i gave my phone in mount road service center in Saturday I call no body response asus phone like your customers service your service and like turtles

Thu, 09/01/2020 - 8:52am — Sushant Kumar Das (not verified)

Reset my password with out loosing my personal file

Reset my password with out loosing my personal file because I forgot my password. Kindly help

Thu, 09/01/2020 - 8:50am — Sushant Kumar Das (not verified)

Reset my password with out loosing my personal file

Reset my password with out loosing my personal file, after one two hour laptop automatic switch off

Sun, 03/11/2019 - 12:13pm — Gurpreet singh (not verified)

Dead phone not on & multiple issue

0110/19 new phone reviced but no power scratches on display , finger print sensor different & adapter not found in box