Email

• ask [at] axio [dot] co [dot] in (Customer Support)

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Important Links

• Contact Form
• Frequently Asked Question

Grievance Redressal

Level 1 :

• Customer can call on 080-68075001
• You can log grievance between 9.00 am to 9.00 pm on week days and 9.00 am to 9.00 pm on weekends,
  excluding government holiday.
• You can write to the following email ID as well: ask [at] axio [dot] co [dot] in.
• Customer can also send queries through post/courier to
  • CapFloat Financial Services Private Limited,
    New No.3 (Old 211), Gokaldas Platinum,
    Upper Palace Orchards, Bellary Road,
    Sadashivanagar, Bengaluru,
    Karnataka - 560080

Level 2 :

If the resolution receive from the above is not to customer satisfaction, please write an email to Complaints Management Cell,
(Manager - Customer Services) at customersuccess [at] axio [dot] co [dot] in

• Customer can also send queries through post/courier to
  • CapFloat Financial Services Private Limited,
    New No.3 (Old 211), Gokaldas Platinum,
    Upper Palace Orchards, Bellary Road,
    Sadashivanagar, Bengaluru,
    Karnataka - 560080

Level 3 :

If you are still dissatisfied with the resolution receive,so customer can write an email to Head of Customer Service,
at head [dot] customersuccess [at] axio [dot] co [dot] in

• Customer can also send queries through post/courier to
  • CapFloat Financial Services Private Limited,
    New No.3 (Old 211), Gokaldas Platinum,
    Upper Palace Orchards, Bellary Road,
    Sadashivanagar, Bengaluru,
    Karnataka - 560080.

Level 4 :

If you are still dissatisfied with the resolution receive from above, than customer may further write an email to
Principal Nodal Officer/ Grievance Redressal Officer at askcompliance [at] axio [dot] co [dot] in

• Customer can also send queries through post/courier to
  • CapFloat Financial Services Private Limited,
    New No.3 (Old 211), Gokaldas Platinum,
    Upper Palace Orchards, Bellary Road,
    Sadashivanagar, Bengaluru,
    Karnataka - 560080

If the complaint / dispute is not redressed by CapFloat Financial Services Private Limited within a period of one month,
so customer may appeal to the below address.

• The Officer In-Charge,
• Consumer Education and Protection Cell,
• Reserve Bank of India, 10/3/8,
  Nrupathunga Road, Bengaluru,
  Karnataka 560001
• Telephone No: 080-22180501
• Email: cms [dot] cepcbengaluru [at] rbi [dot] org [dot] in

OR

• The Ombudsman - NBFC
• Officer In-Charge,
• Reserve Bank of India,
  Fort Glacis, Chennai (T.N.) 600 001
• Telephone No: 044-25395964
• Email: cms [dot] nbfcochennai [at] rbi [dot] org [dot] in

Grievance Redressal Officer

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