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Axis Bank Credit Card Customer Care No. 1860 419 5555

Updated on Thursday, 10 October 2024 - 10:55am
Organization: 
Toll free Number(s): 
  • 1800 419 0230 (For Credit Card Loan via Misses Call)
  • 1800 209 5577 (For Lost Card Query)
  • 1800 103 5577 (Alternate No. For Card Query)
All India Number(s): 
  • 1860 419 5555 (For Cards Query)
  • 1860 500 5555 (For Lost Cards Query)
  • 022-6798 7700 (To Report Loss Of Pre-Paid Card)
  • 70361 65000 (For WhatsApp Support)
Website: 
Official Website

IVRS Menu : 1860 419 5555

  • Press 0 : To report loss of card or any other unauthorized transaction or to block your UPI.
  • Press 1 : For debit card, credit card, tele banking pin related services.
  • Press 2 : For saving account or current account.
  • Press 3 : For credit card related query.
  • Press 4 : For loan related query.
  • Press 5 : For UPI and other services.
  • Press 6 : For rewards point or voucher related queries.
  • Press 7 : To change your language on IVR.
  • Press 8 : For application status or to apply for new products.

Important Links

Install App

Pay Credit Card dues using Axis Bank Account

  • SMS <CCP> space <last 6 digits of your Axis Bank Account number> space
    <Amount> space < last 4 digits of your Axis Bank Credit Card> to 5676782
    i.e.: CCP 123456 1500 7890

How to avail credit card limit increase offer

SMS

  • SMS CLE XXXX (last 4 digits of your card number) to 5676782 from your registered mobile number.

Mobile App

  • There are two ways to check whether you are eligible for a Credit Limit Increase on your Credit Card
    through the Mobile APP as mentioned below:
    • Login to the mobile APP -> Select “Credit Cards” -> Select “Your Credit Card” ->
      Click on “Total Controls” -> Select “Check for Limit Increase”
    • Login to Mobile Banking -> Go to “Services & Support” -> Select “Credit Cards: Limit Increase”

For SMS Service

  • You have to send SMS from your registered mobile number with the specified keyword to SMS Banking number - 56161600 or 9951860002 .

For Grievance Redressel Procedure

Level 1:

  • If you have any query/complaint, then firstly you have to call 18604195555 or go to Help Center/Branch

Level 2:

  • If you are not satisfied, then you can approach the Nodal Officer/Grievance Redressal Officer
    • You can contact or send email to Nodal Officer through this Contact/Email Form
      Designation: Nodal Officer
      Name: Mr. Ashok Sunar
    • You can contact or send email to Grievance Redressal Officer through this Contact/Email Form
      Designation: Grievance Redressal Officer
      Name: Mr. Ashish Rajput
  • You can fill this Grievance Form
  • You can also contact to the Nodal Officers of our region from the following details below:
    Contact No.: 080-61865200 (Same For All)
    Sr. No. Area of Operation Centre Emails Contact Details
    1 Gujarat Ahmedabad circlenodalofficer [dot] bangalore [at] axisbank [dot] com Address: Axis Bank Ltd., 3rd floor, Shivalik Ishaan, Nr. CN Vidyalaya, Ambawadi, Ahmedabad 380006.
    2 Karnataka Bangalore circlenodalofficer [dot] bangalore [at] axisbank [dot] com Address: Axis Bank Ltd., No 8, Nitesh Times Square, 2nd Floor, MG Road, Opp to Adiga's Hotel, Bangalore 560001.
    3 Madhya Pradesh Bhopal circlenodalofficer [dot] bhopal [at] axisbank [dot] com Address: Axis Bank Ltd., Bhopal Circle Office, "The Infinity", 2nd Floor, M.P Nagar, Zone II, Bhopal-462011.
    4 Odisha Bhubaneswar circlenodalofficer [dot] bhubaneshwar [at] axisbank [dot] com Address: Axis Bank Ltd, Circle Office, Parthasarathi Complex, First Floor, Holding No-2766, Ward No-36, Sachivalaya Marg Road, G.P.O, Bhubaneswar - 751001.
    5 Himachal Pradesh, Punjab,Panchkula,
    Ambala and Yamuna Nagar    		 Chandigarh circlenodalofficer [dot] punjab [at] axisbank [dot] com Axis Bank Ltd., Plot 149, 1st Floor, Industrial Area Phase-1, Chandigarh, PIN CODE 160002
    6 Tamil Nadu, Andaman and Nicobar Islands Chennai circlenodalofficer [dot] chennai [at] axisbank [dot] com Axis Bank Ltd., Chennai Circle Office, II Floor, No.3, Club House Road, Chennai-600002
    7 Uttarakhand, Saharanpur, Shamli Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha Dehradun circlenodalofficer [dot] dehradun [at] axisbank [dot] com Axis Bank Ltd., Dehradun Circle Office, 2nd floor, NCR Plaza, New Cantt. Road, Hathibarkala, Dehradun, Uttarakhand 248001
    8 North, North - West, West, South - West, New Delhi and South districts of Delhi Delhi I circlenodalofficer [dot] delhi1 [at] axisbank [dot] com Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector 128, Noida, UP 201304
    9 Haryana, Yamuna Nagar and Ambala, Ghaziabad, Gautam Budh Nagar Delhi II (Haryana NCR) circlenodalofficer [dot] delhi2 [at] axisbank [dot] com Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector 128, Noida, UP 201304
    10 North - East, Central, Shahdara, East and South - East districts of Delhi Delhi III circlenodalofficer [dot] delhi1 [at] axisbank [dot] com Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector 128, Noida, UP 201304
    11 Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura circlenodalofficer [dot] northeast [at] axisbank [dot] com Axis Bank Ltd. Circle Office, Chibber House 3rd floor, G.S. Road, Guwahati-781005
    12 Telangana Hyderabad circlenodalofficer [dot] hyderabad [at] axisbank [dot] com Axis Bank Ltd., Hyderabad Circle Office, Abhinandan Towers, 6-3-249/3, Road No:1, Banjara Hills, Hyderabad 500034
    13 Andhra Pradesh Vijayawada circlenodalofficer [dot] hyderabad [at] axisbank [dot] com Axis Bank Ltd, 40-1-55 I VVR Square I Kalanagar I Benz Circle I Vijayawada 522 010
    14 Rajasthan Jaipur circlenodalofficer [dot] jaipur [at] axisbank [dot] com Axis Bank Ltd. Circle Office, B-115, 1st Floor, Shanti Tower, Hawa Sadak, Civil Lines, Jaipur - 302006
    15 Jammu and Kashmir Jammu circlenodalofficer [dot] panchkula [at] axisbank [dot] com Axis Bank Ltd. S.C.O. 390, Sector 20, Urban Estate, Panchkula 134 112
    16 Uttar Pradesh, Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli, Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha Kanpur circlenodalofficer [dot] lucknow [at] axisbank [dot] com Axis Bank Ltd., Circle Office, 1st Floor, UPRNSS Building, G4/5-B, Sector 4, Gomti Nagar Extension, Near CMS School, Lucknow 226 010
    17 West Bengal and Sikkim Kolkata circlenodalofficer [dot] kolkata [at] axisbank [dot] com Axis Bank Ltd., 5 Shakespeare Sarani, Kolkata Circle Office, Kolkata 700071
    18 Districts of Mumbai, Mumbai Suburban and Thane Mumbai I circlenodalofficer [dot] mumbai [at] axisbank [dot] com Axis Bank Ltd, 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071
    19 Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and Goa Mumbai II circlenodalofficer [dot] mumbai [at] axisbank [dot] com Axis Bank Ltd, 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071
    20 Bihar Patna circlenodalofficer [dot] patna [at] axisbank [dot] com Axis Bank Ltd. Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013
    21 Chhattisgarh Raipur circlenodalofficer [dot] raipur [at] axisbank [dot] com Axis Bank Ltd. Raipur Circle Office 2nd Floor, Simran Tower, Jeevan Bima Marg, Raipur, Chhattisgarh - 492 001
    22 Jharkhand Ranchi circlenodalofficer [dot] patna [at] axisbank [dot] com Axis Bank Ltd. Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013

Level 3:

  • If your query is still not resolved, then you can contact to the Principal Nodal Officer
    • You can contact or send email to Principal Nodal Officer through this Contact/Email Form
      Designation: Principal Nodal Officer
      Name: Ms. Deepti Radkar
  • You can also fill this Complaint Form.

Level 4:

Credit Card Complaint Section

In addition to the above mentioned complaint register mechanism/Grievance Redressal,
if Branch/Contact Center are unable to resolve issues related to Credit Cards within
10 working days, kindly address your concern/complaint to:

Sanjeev Moghe
President - Head Cards and Payments

Axis Bank Limited 'Axis House', C-2,
Wadia International Centre Pandurang Budhkar Marg,
Worli, Mumbai - 400025.
Call on : 022-24252525/ 022-43252525.
Email to : pno [at] axisbank [dot] com

Download Forms

Address

Axis Bank Limited, NPC1, 5th Floor,
Gigaplex, Plot No I.T.5. MIDC. Airoli
Knowledge Park, Airoli, Navi Mumbai 400708

Parent Article: 
Axis Bank Customer Care No. 1800 103 5577