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Bajaj Capital Customer Care No. 1800 313 123 123

Updated on Thursday, 24 February 2022 - 2:06pm
Organization: 
Toll free Number(s): 
  • 1800 313 123 123 (For Mututal Fund and Investment)
  • 1800 212 123 123 (For Insurance)
  • 1800 3000 6000 (For Open Demat Account)
All India Number(s): 
  • 7678 123 123 (Customer care, Mon-Sat, 10am-6pm)
  • 011-6130 4334 (For Customer Service)
Website: 
Official Website

Emails

  • contactus [at] bajajcapital [dot] com (For Customer care)
  • info [at] bajajcapital [dot] com (For Feedback)
  • info [at] bajajcapitalinsurance [dot] com (For Insurance Related Query)
  • npsgrievance [at] bajajcapital [dot] com (For National Pension System Grievance)
  • fd [at] bajajcapital [dot] com (For Relationship Manager)
  • mfconnect [at] bajajcapital [dot] com (For Mutual Fund Related Customer Care)
  • mfao [at] bajajcapital [dot] com (Account Opening Related Queries)
  • mfrms [at] bajajcapital [dot] com (Payment Related Queries)

Important Links

Regional Managers

Region Name
of the Head		 Email
East,
North
West		 Raj Kumar Dhall rajkumard [at] bajajcapital [dot] com
South George Thomas georget [at] bajajcapital [dot] com

Zonal Managers

Name Email Address
East
Sudip Mukherjee sudipm [at] bajajcapital [dot] com All branches of
Kolkota, Guwahati
Sunjeev Verma sanjeevv [at] bajajcapital [dot] com West Bengal,
Jharkhand, Bihar,
Tripura, Orissa
Santanu Bhattacharyya santanub [at] bajajcapital [dot] com Kolkata-
Reginal Office
Saubhanik Datta saubhanikd [at] bajajcapital [dot] com  Kolkata - LAP
West
Jignesh Viresh Parikh jigneshp [at] bajajcapital [dot] com Pune, Vadodara,
Nagpur, Borivalli ,
Andheri, Ghatkopar
Debashish Mohanty debashishm [at] bajajcapital [dot] com Rest branches
of Mumbai, Nasik,
Ahemdabad, Rajkot
North
Santosh
Kumar Mishra		 santoshm [at] bajajcapital [dot] com Ashok Vihar, Pacshim
Vihar, Rajendra Palace,
Bikaji Cama Palace,
Kirti Nagar, Malviya
Nagar, Connaught
Place, Dehradun,
Faridabad,Jaipur
Rajesh Jain rajeshj [at] bajajcapital [dot] com  Ajmer, Sonipat,
Gaziabad, Merrut,
Noida Sec 51, Noida
Sec 29, Noida Sec 41,
Patparganj, Pitampura,
Karkardooma, Vasant
Kunj, Vaishali
Dhirendra Kumar dhirendrak [at] bajajcapital [dot] com Agra, Allahabad,
Kanpur, Lucknow,
Varanasi
Gulshan Rai gulshanr [at] bajajcapital [dot] com Gurgaon, Chandigarh,
Bhopal, Ludhiana,
Defence Colony,
Nehru Place, Yusuf
Sarai, Dwarka,
Kalkaji, Janakpuri
Uttam Agarwal uttama [at] bajajcapital [dot] com  NCR - LAP
South
Prateek Seth prateeks [at] bajajcapital [dot] com Karnataka,
Andhra Pradesh
K P Pradeep Kumar kppradeepkumar [at] bajajcapital [dot] com Tamil Nadu
& Kerela
R.Sekar rsekar [at] bajajcapital [dot] com Chennai

Office Locations

This Toll Free no. is same for all regions. 1800 313 123 123

Region Address
Northern Region Mezzanine Floor, 97,
Bajaj House, Nehru Place,
New Delhi - 110019, India
Eastern Region 10C, Hungerford Street,
Ground Floor, Kolkata -
700071
Western Region Unit no-941, Bldg-9,4th
Floor, Solitaire Corporate
Park, Andheri Kurla Road,
Chakala, Andheri(E),
Mumbai - 400093
Southern Region Corporate Office (South),
3rd floor, 5-7/1, Industrial
Estate, Guindy, chennai -
600032

Grievance Redressal

Level 1

  • Registration of complaints:
    • Customer can lodge their complaint by toll free number 1800 313 123 123.
    • Grievance can also lodge by filling in the "Complaint Form"
    • Customer can also raised their complaints by visiting branch.
    • Complaint of Demat Services can be registered through calling
      on 1800 3000 6000 and by mailling dp [at] bajajcapital [dot] com.

Level 2

  • Resolution of Complaints:
    • Maximum time for the responding to a complaint is 7 working days.
    • If any case needs additional time, Bajaj Capital will inform the client
      and regulators the reasons for delay in resolution and provide an expected
      time lines for resolution of the issue

Level 3

  • Escalation of complaints:
    • If a client is not satisfied with the resolution provided through various
      channels, the client has the option to escalate the issues to a higher level,
      as per the escalation matrix given underneath.
    Escalation matrix
    If an interaction is not acted
    upon in 24 hours of receipt    		 Escalated to
    complaint [at] bajajcapital [dot] com
    If an interaction is not acted
    upon in 48 hours of receipt    		 Escalated to the Grievance
    Redressal Officer
    grievanceofficer [at] bajajcapital [dot] com
    If an interaction is not acted
    upon in 72 hours of receipt    		 Escalated to the Company Secretary
    compliance [at] bajajcapital [dot] com with a
    copy to CEO(ceo [at] bajajcapital [dot] com)

Registered Office

Bajaj Capital Limited
Mezzanine Floor, 97,
Bajaj House, Nehru Place,
New Delhi - 110019, India.

Corporate Office

Bajaj Capital Limited
Novus Tower, 1st Floor,
East Wing, Plot No. 18
Sector - 18, Gurugram,
Haryana 122015.

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