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Bajaj Housing Finance Customer Care No. 86980 10101

Updated on Friday, 28 January 2022 - 12:51pm
Organization: 
Toll free Number(s): 
  • 1800 103 3535 (For Customer Care Executive)
All India Number(s): 
  • 869 8010 101 (For queries & support)
  • 7036 222 221 (Missed Call for Home Loan)
  • 7036 222 223 (Missed Call for Loan Against Property)
  • 960 702 5035 (For WhatsApp Support)
Website: 
Official Website

IVRS Menu

86980 10101 (Customer Care Number)

  • Press 1: If you are Existing Customer of Bajaj Finance Limited
    • Press 1-To Validate with your Registered Mobile Number
    • Press 2-To Enter your Customer ID
    • Press 3-To Enter the EMI Card Number
    • Press 4-To check your recent Fixed Deposit Application Status
    • Press 5-If you do not have any of this information to validate
      to move the head of the menu opiton
  • Press 2: If you are not customer of Bajaj Finance Limited
    • Press 1-For Exclusive Offers
    • Press 2-To Stop Recovery Call
    • Press 3-If you recieving promotion offer related call
      from Bajaj Finance and wish to stop it.
    • Press 4-For queries related RBI Super Card
    • Press 5-For any other service of product related queries.

Email

  • wecare [at] bajajfinserv [dot] in (For Queries & Support)

Important Links

SMS Service

SMS <CODE> to 53010

Code Product
HLBT Salaried Home Loan Balance Transfer
HL Salaried Fresh Home Loan
LAP Self-Employed Fresh LAP
LAPBT Self-Employed LAP Balance Transfer

How to Receive Information Via SMS '9227564444'

Keyword Transaction
AP To receive the download URL for mobile app
GETEMAIL To know your current email address
UPDEMAIL Know your current email address
GETADD To know your current mailing address
CUSTID To know your customer ID
LAN To know your loan account number (LAN)
EMI LAN Know your loan/EMI details
EXPERIA To know your customer portal-Experia
username and password
PIN Know your 4 digit EMI Card PIN
SOA To get Statement of account (SOA)
NOC To get No Objection Certificate
(NOC) on loan closure
REPSCH Repayment schedule
FEEDBACK Give your valuable feedback
SAT Y Give a positive feedback
SAT N Give a negative feedback

Grievance Redressal

Stages Process
Initial Stage Any complaint can be registered through
Mail : wecare [at] bajajfinserv [dot] in
Phone: 8698010101
Ist Level If issue not resolved within 7 working
days then customer can contact through mail
at: grievanceredressalteam [at] bajajfinserv [dot] in
IInd Level

If customer not satisfied with level 1
resolution within 3 working days, then
customer can raised the complaint/request
to the Head of Customer care at
customerexperiencehead [at] bajajfinserv [dot] in
or write to
5th Floor, B2 Cerebrum IT Park,
Kumar City, Kalyani Nagar,
Pune, Maharashtra-411014
IIIrd Level If the customer is unsatisfied with
level 2 resolution within 5 working days,
the customer raised his/her complaint
through the mail at
hema [dot] ratnam [at] bajajfinserv [dot] in
write to
National Manager
5th Floor, B2 Cerebrum IT Park,
Kumar City Kalyani Nagar Pune,
Maharashtra Pin-411014
IVth Level If complaint is not redressed within
15 working days, the customer can
approach to National Housing Bank
at address given below in the
prescribed format available at link
Department of Regulation and Supervision
(Complaint Redressal Cell)
National Housing Bank
4th Floor, Core-5A, India Habitat Centre,
Lodhi Road, New Delhi-110003

Company Secretary

Name R Vijay
Phone No. 020-71576072
020-71576994
Email vijay [dot] r [at] bajajfinserv [dot] in
Address Bajaj Housing Finance Limited
3rd Floor, Panchshil Tech Park,
Viman Nagar, Pune-411014

Registered Office

Bajaj Housing Finance Limited
Bajaj Auto Limited Complex
Mumbai-Pune Road
Akurdi-411035, Maharashtra, India.

Corporate Office

Cerebrum IT Park, B2 Building,
5th Floor, Kumar City, Kalyani Nagar,
Pune-411014, Maharashtra

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