Burger King Customer Care

Updated on Tuesday, 26 April 2022 - 4:15pm

Organization:

burgerkingindia.in

Website:

Official Website

Email

Customercare [at] burgerking [dot] in (General Query)

Important Links

Cancellation & Refund

Customer can cacellation their order only within one minute(i.e 60sec) of the order being placed
If the order fails to be delivered to your place, Customer will get 100% Refund.
Amount will be refunded in 5-7 working days in your account.

Other Emails

franchisee [dot] india [at] burgerking [dot] in (Franchise Related Query)
scmsupport [at] burgerking [dot] in (Supply Chain Related Query)

Address

Restaurant Brands Asia Limited
Office no 1003 to 1007, B Wing
10th Floor, Mittal Commercia
Asan Pada Road, Chimatpada
Marol, Andheri (East)
Mumbai – 400059

Social Sites

Comments

Sat, 07/09/2024 - 5:04pm — Anonymous (not verified)

Gopalan mall , Bangalore
07/09/2024
Worst worst experience
Employee behaviour is very rude n service is not good
Totally they spoil our day
We order 3 meals n it was 30 min late we ask one of employee
She told fries is not ready but at the time she was serving not customer who came after us , this is such a disappointment
They served a cold burger and teste is not good
Kindly look into this and improve ur employees service

Kindly have some respect n don’t try to spoil others day

Mon, 01/07/2024 - 5:21pm — Somnath Juneja (not verified)

Order Not serviced

I ordered 3 items at your omaxe mall Agra store on 23/06/24 at 6.48 pm (order no. 1058) and paid Rs 521.88 through credit card. While my account was debited but the order remained pending. Please arrange to refund Rs 521.88

Fri, 02/08/2024 - 12:52pm — Anonymous (not verified)

Same Issue

Let me know if you got any resolution

Thu, 13/06/2024 - 4:02pm — Anonymous (not verified)

Worst service in Bangalore, Basaveshwaranagar branch.

What ever v order its out of stock, softy machine isn’t working, there is no cup holders as I had ordered for 3 thick shakes and I couldn’t carry it home it was a mess. Dey won’t even on the AC may dey are saving current bill. It’s totally a mess and useless banch. Better you close the branch.

Tue, 11/06/2024 - 11:49pm — Anonymous (not verified)

I placed an online order for

I placed an online order for a burger and selected "pay on delivery" as the payment method. First, I received a call saying there was no one available for delivery and that I should cancel the order. They insisted a lot that I should cancel the order. Then they said if I made the payment, the order would be delivered. I made the payment, and when the order arrived, the extra patty I had ordered was missing.

Sun, 19/05/2024 - 8:05pm — Aswin Kumar (not verified)

Online order refund

This has reference to the subject matter, on 04/04/2024, me and my friends had visited BURGER KING STORE at PVP SQUARE MALL, 3RD FLOOR, VIJAYAWADA. Even though we had visited the store for In-Dine, we had been asked to order online through QR Scan they provided.
I had ordered for Rs.1350.36 with the order details as per attachment under order number #1056. But the subject order was not reflected in their pending order list. So we had been asked to wait for some time, meanwhile they had started to prepare the order items which we said.
As it took more time, they asked us to order again offline and they told us that the online payment will be refunded within 3 to 4 days.
Further the subject order has still been in PENDING status. I had attached the screenshot of the same.
In this regard, I am escalating the subject matter to your perusal believing I will get proper response from your end.

Fri, 20/09/2024 - 3:27pm — Anonymous (not verified)

update

did you get the amount refunded? any update?

Thu, 16/05/2024 - 11:00pm — Vijayakumar (not verified)

Hair in the buger

Today we went to burger King in Thillai nagar, Tiruchirapalli.We ordered burger. When we going to eat My son found hair in the burger.We called service girl and show to them then I asked duty manager how it's come simply he say we don't know,I will the camera.iam totally surprised about his answer and he didn't say sorry.Again he served new burger without any feelings about the incident.I asked how many years in the field he say 5 years, even though he don't know how to treat the customer. I have photo evidence.ls do something.

Tue, 16/04/2024 - 6:41pm — Taniya (not verified)

Hey, kal mne 99/- vala meal

Hey, kal mne 99/- vala meal order Kiya but aapke staff member ne kha ki 99/- vala meal offer ab nhi hai. Humne unhe baar baar kha ki humne vhi chaiye but unhone kha aapka meal 200 something around kuch ka hoga aap vo le skte ho and vo baar baar Hume shakes suggest kr rhi thi jbki hum unhe clear kr chuke the ki Hume meal hi chaiye vo Hume expensive cheeze suggest kr rhi h aap ye le lo vo le lo and Hume kuch or lena pda and humne order krne k baad dekha ki sbhi tables pr 99/- meal k pamplet lge hue h humne ms. Anju ko bulaya unse pucha and vo khti h ki 99/- vala meal h but aapko application se order krna padega and jb humne unhe kha ki jb hum aapko baar baar bol rhe the ki Hume 99/- meal hi chahiye tb aapne Hume nhi bola and she said sorry...sry kisliye aap apne coustomer ko expensive cheeze bechne k liye unhe Puri information nhi dete h ..m apne clg frds k sth apna bdy celebrate krne aayi thi and ye mere liye bhut hi embarrassing tha ....aap plzzz asa staff rkhiye jinhe apne kaam ki sari information ho ....jo apne coustomer ko puri information nhi de skte ase jgh pr jana mere liye aaj ka worst decision tha.... Humare baar baar continuously bolne pr bhi ki Hume 99/- meal hi chahiye unhone Hume nhi btaya... Coustomer ko jhut bolke cheeze bechna and mera day spoil krna ... Mne apne frds ko yha itna dur sirf iss bekar service vale burger King m lane k mere is decision pr mujhe afsos h .... Thanks for spoiling my bdy... And aapke iss staff member ka name h MS. ANJU
so MS. ANJU thanks for spoiling my day .... M dhyaan rkhugi ki aapke burger King m kbhi na aau na kbhi kisi ko suggest kru....

Sat, 25/05/2024 - 11:46am — Sajan kumar (not verified)

I'm also facing same

I'm also facing same problem..

Thu, 28/03/2024 - 12:35pm — Saniya (not verified)

Ac is not working from last 6 months

Hey i m saniya from Ghaziabad..burger king at the Rajendra ngr the service of burger king is not good...and AC is not working from last 6 months ..sitting areas are not comfortable..do something for this inconveniency..i hope you will take action regarding this..thank you..

Mon, 25/03/2024 - 6:33pm — karthick (not verified)

WORST SERVICE

HI , YESTERDAY WE HAVE PLANNED TO HAVE A DINNER IN BURGER KING WHICH IS LOCATED IN EXPRESS AVENUE (CHENNAI). THE WHOLE SERVICE WAS MESSED UP AND THE DINNING PLACE WAS NOT CLEAN. THIS WAS WORST EXPRIENCE EVER IN BURGER KING. THEY EVEN NOT GIVEN A TISSUES FOR OUR ORDER.WHEN WE ASKED THEY SAID THEY ARE RUNNIG OUT OF TISSUE STOCKS. THIS IS NOT THE PROPPER WAY TO HANDLE A CUSTOMERS. MORE THAN 100 PEOPLE FACED THE SAME ISSUE . IF YOU ARE NOT ABLE TO SERVICE PROPERLY PLEASE LET US KNOW WHILE PLACEING THE ORDER ITSELF THEN WE CAN CHANGE OUR MIND TO LOOK FOR ANOTHER FOOD PLACE. WORST EXPREIENCE EVER AND NOT WORTH FOR MONEY . NOT DOWN MY INVOICE NUMBER 2240 003 0106xxx. FOOD TASTE WAS AWFULL AND THEY ARE NOT COOKED PROPERLY. HALF BAKED. PROCEED A REFUN FOR OUR WORS EPERIENCE.

Thu, 16/11/2023 - 8:37am — Leela (not verified)

Rude behavior of server for asking why the chicken smells bad

Hi Team,

This incident happened in GVK mall, hyderabad .
Just wanted to bring this to your attention that I ordered chicken wing today (quantity 4) . By looking at it , we can clearly say they served the left over ones. Sized 1.5 inches very very small.. when tasted , The chicken was smelling very bad as if it was old and not fresh. I notified the burger king person that it was not good at all. I asked for a refund. He said they can serve another set of 4 pieces. How can we trust the new ones are fresh . Or they wantedly serve the old ones to sale the old stuff . So I have asked for a refund, which he denied and arrogantly replied u can complain or do whatever u want. Such a bad behavior .

I was shocked to hear this. Your store was putting accusations on me as if I did something wrong. This is something I won't accept.
I want apology from the server. I will surely write this on social media portal as well. I have the pic of the person who spoke like that .

First of all train your servers how to behave with customers .

Request you to please look into this matter asap.

Sat, 19/10/2024 - 1:56pm — Anonymous (not verified)

Rude behavior of an employee in Esplanade kolkata branch

One of a employee is very rude, after question she ans me very rudely named called bipasa and her co employee

Sun, 24/09/2023 - 4:32pm — Gourav (not verified)

Order is showing delivered but never arrived

I ordered a double patty chicken whopper from the app at 1:36 pm 24/09/2023 and paid the money via UPI but the order never arrived. For the first 3 hrs it was showing that food is being prepared and after that it is showing food delivered but actually the order never arrived and nobody was picking up the phone from restaurant, the worst experience.

Tue, 19/09/2023 - 8:29pm — Maaz Shaikh (not verified)

Payment deducted and not delivered order

I have placed my order of 50 burger amounting 2829 rs. At 4.16 PM om 19th September 2023. But the amount has been deducted and not received any burger. i have ordered directly from Burger King India website and contacted all the branches of Ahmedabad but they didn't take responsibility.

So bad experience ever in my life.

Mon, 28/08/2023 - 7:44pm — Anonymous (not verified)

Poor quality of food served

Hi Team,

Just wanted to bring this to your attention that I ordered chicken wing today (quantity 15 piece bucket). The chicken was smelling very bad as if it was old and not fresh. I notified the burger king person that it was not good and all. I received a call from the store manager saying that my driver is telling me that you always have a problem.

I was shocked to hear this. Your store was putting accusations on me as if I did something wrong. This is something I won't accept. I don't want the refund or food. I want apology from the store manager. I will surely write this on social media portal as well.

Request you to please look into this matter asap.

Sat, 19/08/2023 - 7:18pm — Mohit Kumar (not verified)

Return my BK crown

I cancelled my order but I didn't receive my BK crown Back.
I request BurgerKing team to return my BK crown as soon as possible.

Fri, 30/06/2023 - 12:36am — Anonymous (not verified)

Cold chicken patty and casual attitude at Pavillion mall, pune

Was shocked to see the quality of chicken patty... Bought fiery chicken. One dry cold, stale piece of patty I between bread with no proper dressing...

Been a regular CUSTOMER in Malaysia for years...and Co to ued in India too.

Same burger compared with KFC spicy burger has which has a real chicken slice ..attitude of staff can kill a brand or store.

Wed, 13/09/2023 - 8:38pm — Anil (not verified)

Cheating the customer

Hi
Bill number 129
Ashok pillar shop chennai
I purchased 763.36 from your Ashok pillar branch at around 6.30 pm. Take away
399 rs they offered burger with rice
But there was no rice in the package
And also I brought crispy wings it is fully salted
Can’t eat
Please rectify
Why these people are cheating the public
I need a clear response from the management
Otherwise I will go for legal action and I will put the remarks in the social network
It is cheating the customer
The above number is not picking
I tried more than five times

Fri, 05/05/2023 - 12:20pm — dheeraj Pant (not verified)

Not getting my money back

I have order from burger king 4 to 5 time but they used to cancel the order and not refund ny money back

Tue, 07/03/2023 - 8:35pm — Anonymous (not verified)

Poor customer service they

Poor customer service they provide . Very Cheap class staff they have who have no knowledge of customer service they don’t know how to behave with customers one female staff who is stand in counter she has very rude attitude towards customers while ordering I want to add something else instead of something she just make kind of bad expression and says mam pehle ni bol skte the ap ? I think it’s our choice what to had right ? And in customer service we can’t say this to customers because we paid to had anything . Am frequent staff of here but now I would recommend all of you to don’t go to Mohali’s Burger King ‘!

Wed, 31/05/2023 - 8:21am — Shoaib khan (not verified)

Complaint

Dear all what is this behavior of security in head office of Burger King I went from long way to just meet someone for work realtà ed issue in mittal comercia building but ur security very bad attitude and uncooperative he doesn’t allow atleast didn’t pass the message also to authorised person and gave me false email I’d I wasted my time and money but company policies are very bad how watchman showed me on 10th floor

Wed, 05/01/2022 - 10:48am — Ashutosh dixit (not verified)

SERVICE

Hi Team, i a recent incident i went to your burger king outlet in z square mall kanpur, it was my first visit, i also want you to know that i went to burger king because i saw a lot of your tv commercials which claims that u hv a lot of options in rs50, so i ordered 3 volcano wraps but unfortunately the person at the billing counter told me that we can only order this through your app, so i hv to leave your outlet without having what i wanted to hv.

1- why so many fake tv commercials if u cant provide the same in real?
2- i know that the person on the billing was lying, but than why hire such people with such who don't know meaning of customer service?
3- in a world where we are doing everything to get customers in store why don't we make sure to get them best of your standards?

complete disaster for me to visit your outlet, will make sure that none of my colleague or family members visit at burger king.

THANK U.

Sun, 03/10/2021 - 4:40pm — Anonymous (not verified)

So I went in a burger King

So I went in a burger King outlet in saltlake and ther I wanted to take 2 veg crispy burger to take away so I told the staff my order and she said u can't take away without a combo (there must be a coldrink in it ) I said her that I don't want to drink cold drink why can't I take only crispy veg burger if there is a option to buy that In menu she rudely replied that u can't take only veg burger I am very disappointed and would never recommend burger King to any one the way of treating customer's is not right and why can't I take only a veg burger if there is a option to
Plz look into matter asap

Wed, 03/11/2021 - 10:05pm — Prashanti (not verified)

Not happy with service and they charge money twice

We went to Birger King in Xperia Palava Dombivli..we tried to order 3 aloo tikki burgers but the girl on the counter was trying to convince us to go for combo..we told to her few times that we don't want combo but she was insisting saying that for Diwali they don't sell from the regular menu..after arguing with her finaly we got what we want..we paid with Google pay but even the transaction was completed they were claiming that they did not received the money and ask us to pay again with cash..
The manager in the store was also not helpful at all..he was also trying to convince us that money will come back to us as refund..very rude service..

Fri, 14/04/2023 - 10:19pm — Anonymous (not verified)

Did you got your amount back?

Tue, 02/03/2021 - 5:18pm — Viraj (not verified)

Fraudulent practices at Burger king Tathavade outlet

We went to Burger King outlet, Tathwade and by looking at the menu and the price displayed over the menu board, order Boss whopper celebration veg combo and 2 chicken Classic medium meal and 4 softies. The representative on the billing counter asked for ₹1047, I paid the amount and after asking for the bill, a representative on the billing counter replied that we do not provide a hard copy of the bill, you will receive the message containing a link to view the bill. While finishing our food, we have received the link to view the bill.

I WAS SHOCKED TO SEE THE BILL.

They had added many addons without asking my permission or even without informing me and ultimately my bill was increased than the quoted.

This was sheer cheating with the customer. After calculating as per my order I realized that my bill should not have been more than 877+taxes. But these people exaggerated that to 997+taxes. After asking for the reason they were giving many illogical reasons.

Do avoid to go in such an outlet, that do not have the basic sense to deal with the customers and do such fraudulent practices.

Thu, 02/09/2021 - 10:22am — Nirmala (not verified)

Double payment not refund

I visit Burger King Hisar. I ordered and pay rs 1360.80. But they said that they not received the payment and it will be refunded. So they asked me to pay again and again I pay 1360.80 rs. After a wait of one week I not received my refund. Plz check the issue and respond as soon as possible

Fri, 09/12/2022 - 7:17am — Yogesh (not verified)

Double payment not refunded

Same thing happened with me, I mailed them but they didn't respond. This is a serious concern but they are not at all serious.

Tue, 10/01/2023 - 6:17pm — Parin (not verified)

Same thing

Same happened to me I tried twice to pay online , money was credited but it was not recieved on their end by the time so I paid cash too, after 10 days I'm still waiting to get refund of my money, preety bad service by BK

Thu, 17/12/2020 - 6:38pm — Mobin Shaikh (not verified)

Cleaning and hygiene

Im gone to tathawade BK staff didn't were hand gloves they give meal without gloves to customer and am ask about my bill they said they don't place bill very disappointed
In this situation if staff don't were gloves and they didn't follow the zero contact order in dine how we come to your restaurant

Sun, 06/09/2020 - 3:10pm — Nitin (not verified)