So Disappointing to have awful customer service experience. Firstly China Southern loses my luggage from Vancouver to Delhi. Then I am being told it got delayed and they will deliver in Delhi next day. Even after providing address and our valid phone #, no one contacted us or delivered luggage next day. After calling customer service, talked to Kanishka, I was told that luggage is in the office and she has no idea why no one called me or delivered luggage. Now, it’s my first time travel to Delhi, all my clothes and toiletries were delayed ( including medication)
Had no clothes to shower and wear as airline claims that there will be no compensation. And in order to get compensation, I will need to lose 2 pieces of luggage and not one.
Due to prebooking, I will need to carry on with my planned journey and hope to get reimbursed by the airline for each number of things I had to repurchase for my journey.
Bagel customer service , Kanishka also said that she will talk to manager and call back in 30 mins. Spoke to her 8:30 pm and now that it’s past 1 am, still no response from China Southern. I also needed the luggage by 4 am so I could catch train to Rajasthan.
Now, 1am, still calling China Southern airlines and no response.

So disgusted by service and disappointed that staff do not live up to their expectations!!!!!!!!

One of the worst airlines ever. My son booked flight from new delhi to SFO (MK5D4F PNR). He is currently standing at the airport and they are not letting him check in because he does not have a China Visa. As per the policy by China Embassy " Under the 24-hour visa-free transit rule, no visa is required for international flight, ship, or train passengers who transit directly through mainland China and will stay for less than 24 hours. Passengers should hold tickets to a third country or region and have a confirmed seat". Due to this he had to book a different flight at the airport double the cost. We need full refund for it.

i travelled two times from this flight nd both the time my luggagge was misplaced ! and the food is also not good , plus not much options for the food ! and there was no travel kit also !

I have flight on 18th May, CZ360 to Guanghzou and then next flight from Guanghzou to San francisco next day. I am unable to do web check in . It says "Pls check in at counter. Reason FLT NBR" . What does it stand for?

Incident Date- 24 Feb 2018
Passenger Names - Sharma/ Rajat + spouse + kid.
PNR Details
My travel details - LAX-DEL 2/22 Airlines China Southern Airlines. CZ3027(2/24 CAN-DEL) traveling with family on the vacation.

Summary :
My items of baggage (all the 4 pieces of baggage) is not reached the Delhi airport and on my multiple requests, I have received it on 27th Feb after almost 72 hours. (citing I was with toddler and all the winter clothes and medicine were in the baggage)

At the airport along with me, 2 more families (Economy class) didn't receive the baggage, but they have been given compensation of INR -4000/passenger for the inconvenience. That is fair and should be good customer experience.

In spite of me and my family compensation has been denied citing that we are Indian passport holders so we are not eligible for the inconvenience claim. I have told it to the person (Mr. Yadav and Kapil) that inconvenience is same irrespective of passport-holding country. They have told me this is the rule they have to follow.
On asking whether it's GOI rule or airline, they were not sure. I have discussed the same with the GOI officer which was on the duty as custom and even he was surprised with such as discrimination with Indians.
Even I have told them that, I am not resident in India anymore and paying my Indian taxes as NRI And I have my physical address as in abroad, I came to India for short trip. On that, I got the response if you have converted your passport to non-Indian you will only eligible.

I have checked it, Then I have found airline should be liable to compensate passenger as per the Air Traffic Act (dgca.nic.in/kyrdgca/KYR_portal.html ) and in the act, there is no single mention of any specific nationality or passport holder.

Similarly to be in compliance airlines have mentioned nothing on the website but global.csair.com/US/GB/INFO/XLFW/LSBA but still they denied/embarrass you and tell on your face if you won't have an Indian passport we would process the claim. This is also confirmed by Expedia(my booking agent) with the Airlines as well.

I have raised my concern on various occasion at the airport personally and the number of times over the phone(011-XXXXXX58 and 011-XXXXXX59) to the different China souther Agents(Sandhya, Shweta, and 1 more person) while talking to China souther baggage staff.

Conclusion
I have call logs of 3 days when I have reached out the Airlines for my baggage status and got false feedback- Mental harassment.
72 hours my family was without winter clothes and medicine, which may cause risk to health.
I and my family are victims of discrimination of China southern policy decision on the basis of the country of the passport holder.
I need to spend money to re-buy the essential items. Monetary Harassment.
I have contact Airport authority and government agencies if GOI has such discrimination rule or regulation. They are investigating it.
I have different agencies tweet and email conversation in this regards.
Request
I am requesting you, please treat all the citizen with equal rule and regulations.
Kindly issue me the same claim amount as you did for other country passport holder, along with official apologies to me and my family.