ANNEXURE 1
COMPLAINT FORM REGARDING NON RECEIPT OF CORE SMS ALERTS

To
The Branch Incharge
Punjab & Sind Bank
………………………………
Dear Sir,
I have registered for SMS alert service for the following account maintained with your branch.
However, it is observed that I am not receiving the SMS alerts for the transactions happened in my account. I submit below the details of the same:
Account No :
Name of Account Holder :
Mobile No :
Name of Mobile Operator :
Whether SMS alert service started : YES / NO
Date from which the failure Has been noticed :
Date and Amount of such Transaction :
Whether mobile handset changed : YES / NO
Whether mobile operator has been Changed : YES / NO
Whether mobile handset is having Single SIM / Dual SIM :
Type of Connection : PREPAID / POSTPAID
I request you to kindly look into the issue and restore the service at the earliest
Station:
Date: Signature of Customer
FOR OFFICE USE:
In addition to the above said details, the following particulars have been given while lodging the complaint in Ehelpline:
Status in SMSREG menu(other than disabled / deleted) :
Mobile number and Account number cross Verified with SMSREG menu : YES / NO
Ehelpline issue ID :
OFFICER BRANCH INCHARGE