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Phone: +1-412-567-6602.
Within the EU, Duolingo, Inc. is a
registered Data Controller with the
UK Information Commissioner's Office
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Comments
microphone is not available
since last week my microphone is not working. I checked and it says “ microphone modes are currently unavailable” I have been writing “ Bug reports for over a week and no one answers. It’s frustrating , I lost my 178 day streak because of it.
I was charged more
My initial purchase was shown to be $73.45 but then i was charged $103. and i was unable to contact them. no one picks up calls and answers my questions!!!!!!! And I didn't even choose the option for an early result, which they charge for.
False reasons I am getting.
I took exam 4 times. First attempt I got reason that I m peeping outside the screen. 2 attempt they said that someone else is present in my room but no one present in my room and I was alone. Afterwards again I paid and took exam ie 3rd attempt suddenly that test screen came out to main screen and I got reason that I didn't upload the test though due to their software problem we have to pay fees again. 4th attempt I got reason that ur microphone & camera are not accessible though my camera & microphone was turned on. I have took video and photo that microphone and camera was accessible will be waiting for their response. Duolingo are cheating on everybody no problem reason they are telling.
These people are looting us.
These people are looting us. I have given my test 4 times and every single time the screen turns blank after the personal information section. I have tried everything they said and still my test stopped and the screen turned blank. When I asked them for refund they didn't reply to my mail.
This is disgusting on part of them.
I want a refund.
Retests unvalidated
Duolingo is looting students' money and scamming them by unnecessarily invalidating. You guys should be ashamed of yourselves.
Duolingo test Not verified
My name is Agasthya Nethula and I wrote Duolingo exam 2 days back. I got a mail on October 5 that my test is invalid as I was reading a response that was already written out and using some external source and That's not true.
I have followed all the rules and regulations which were instructed by Duolingo test and the room was always private.
I wrote at test in the morning where no one else were present except me. I wanted to ask you how can I give a written out answer when I even dont know the question? Even after reading the question, I get a short period of time where writing down the answer is not at all possible. So I think it's pretty clear that I didn't give any written answer. Kindly check the entire test once again because i didn't break any rules. I'm ready to retake the test please look into this matter and help me out as soon as possible.
Test not certified for 6 attempts
I am giving 6times exam but all of my results are invalid from the very first day you guys just disappoint me and my hard work am frustrated now you are just using student money.. and you never give me valid reason for invalid my exam I always concentrate on my screen but u give me 0 of my hard work
In my first attempt the given reason is you are not written sections independently
In my second attempt the given reason is you are not speaking more than 30 seconds
In my third attempt the given reason is you are not speaking related to the topic we are given
For last three attempts the reason given is you are looked away from the screen for a extended period of time
This is not fair your administration is very wrong you are playing with Indian students money and life.
The first three attempts you are given written sections not independently and speaking not talked properly but you are not given you are looked away from the screen
In last three attempts you are given you are looked away from the screen for extended period of time but not given about speaking and written sections
In the six attempts that I have written I have looked the screen for every attempt same way only
For first three attempts you are not given that reason and for last three attempts you are given the same reason
This looks like you are using student money
This time I need my result otherwise return my money
Because of your results I lost many college admissions
Please reply as soon as possible
I need my result otherwise refund my money
For test purchase
I have booked my test but couldn't receive any confirmation or any mail from your side so please solved my issue.
Hii I wrote the duolingo test
Hii I wrote the duolingo test on my own but as I got a issue with my laptop before starting the test my cursur moved only with the help of mouse so I used mouse other than that I haven’t used for cheating I got a popup in the middle of my exam so I thought of correcting my mouse connection I looked down can u please check my video. And help me with my result . As it is very important for me.
Submitted by Sakhamuri Pavankalyan (not verified)
I have given test on this Wednesday but today I received mail starting that my test cannot be certified because they thought that I was reading pre written notes but that is not true I have not moved my cursor anywhere plus I was just reading the question.
not certified
i have taken the exam on 27 july. i got result "The voice heard during the speaking section is not your voice. " i have taken exam with my own voice but, the results are got negative . i am taken a combo of 2 set exam , on my first attempt i got this result now on website showing that not have a another chance of exam. either you can refund my exam fee or allow me to write the second attempt.
Received a mail to resubmit ID proves
Dear Duolingo team,
I'm writing this message to bringup this important message to your notice.
After two tests attempts which were not certified by you stating that there were some technical glitches even after successfully submitting it, I have given my 3rd attempt last Saturday i.e., 06/17/2023. The test was successfully submitted but again I received a mail on Monday that the ID proves aren't submitted and to be resubmitted but the portal is not accepting even my face recognition.
I guess there's a technical or a server issue from your end. Please check the mail I have shared and respond at the earliest.
Regards,
Bala
I’d verification after submission exam
Dear Team,
Greetings!
This is in regards to, the issue I am facing currently.
I have recently give the exam on DTD 16th March’24 and successfully submitted.
However, yesterday I received an email stated that myID proves aren't submitted and to be resubmitted and when I am trying to do so the portal is not accepting even after having clear pictures.
In addition, I have raise multiple tech ticket still doesn’t really help even I have shared the picture which I was trying to upload.
I believe there's a technical or a server issue going on at your end.
Hence, I would request you to please check & update at earliest.
Regards
Aashi
About result issues
I have written exam 5 th times and got the same result yhat u were not certified so what was that i couldn’t underatand…because i followedup all rules and regulation after then they r giving me same feedback always like you were not writing independently…so just to say please give me my score…thanks
Regarding test results
Hi sir previously I took the dulingo exam .If i add all 4 subscores i got 375 and my overall score was 100.And i took again the dulingo exam and if i add all subscores i got 405 but the overall score still 100 i don't know why the score didn't change i thought that i will get 105 overall score but i didn't get .can you please help me
Test Results
I have completed my test successfully but waiting for my results it has been 48 hours and still there is no email or update on website. What is the solution for this problem
Test is not certified and Not uploaded
Hi, this is Nitin Moses, on March 2nd I have purchased the duolingo english test. I have taken an attempt of the test on March 3rd, due to problem the test is not certified.
So, on March 4th at morning I have retest again but it says the same and in evening I have retest it, all the network connection are stable and I have completed the test in following proper rules and guidance.But still it's showing only 1% upload. I need to know what is the thing matters. I have follow all guidance and have proper network connection. I need to know the correct exact reason for the problem. Please let me know.
Duolingo streak
I have an Duolingo app.I completed streak of 39 days.I am practice on 15 november 2022 and I recieved a message "your have 0 day streak."
1.i have 2 streak freeze.
2.i am practicing on 6:38pm on 15 november 2022.
So, why my streak is 0.
Please tell me Duolingo
I wrote Duolingo exam 1month
I wrote Duolingo exam 1month back. I got a mail that my test is invalid as I was using speaking assistance . That's not true.
I have followed all the rules and regulations which were instructed by Duolingo test and the room was always private.
I wrote at test evening where no one else were present except me. I wanted to ask you how can I give speaking assistance out answer when I even dont know the question? Even after reading the question, I get a short period of time where thinking down the answer is not at all possible. So I think it's pretty clear that I didn't give any assistance. Kindly give a chance to attending a test one time because i didn't break any rules. I have already written the exam 2 times .
My test is not certified
I have given test on this today. but I received mail stating that my test cannot be certified because they thought that I was reading pre written notes but that is not true I have not moved my cursor anywhere plus I was just reading the question.
My name is Mohammad Adnan
My name is Mohammad Adnan Sami and I wrote Duolingo exam 2 days back. Today I got a mail that my test is invalid as I was reading a response that was already written out. That's not true.
I have followed all the rules and regulations which were instructed by Duolingo test and the room was always private.
I wrote at test mid night where no one else were present except me. I wanted to ask you how can I give a written out answer when I even dont know the question? Even after reading the question, I get a short period of time where writing down the answer is not at all possible. So I think it's pretty clear that I didn't give any written answer. Kindly check the entire test once again because i didn't break any rules. I have already written the exam 2 times as the first time I got a mail that my test area was not always private.
Duolingo English Test
I have purchased my test yesterday and I could not download my test. I have finished the option of take the survey. What i am doing now? I will take the test immediatly. Please help
Unable to start test
After finishing my photo and ID verification and T C, I clicked on the start button ...later, it started buffering and unable to start the test..plz resolve me this issue.
Unable go start test
After finishing my photo and ID verification and T C, I clicked on the start button ...later, it started buffering and unable to start the test..plz resolve me this issue.
I have purchased my test but i could not download my test
I have purchased my test yesterday and i could not download my test i am just seeing the take survey option.....What i am doing now? I will take the test immediatly. Please help
I have given test twice but
I have given test twice but its showing not certified because any window is running . Its not my fault because i am pretty sure that everything thing was closed . So i appeal to solve this problem as soon as possible because time is running and i want to get my all paper work done by January end . Its my humble request to work on it . I this case its not my fault at all because every time give it show this mail only .
My test is not certified
I have given test on this Sunday but I received mail stating that my test cannot be certified because they thought that I was reading pre written notes but that is not true I have not moved my cursor anywhere plus I was just reading the question. I have filed appeal but still no reply.
Test not certified
I have written test two times and the test is not certified I have applied that i have not looked away from the screen entire test how can u say that the reason ur guys are playing with an Indian students that not right way.i need result or else my money back thats it.
I have given the test twice
I have given the test twice and both times it said that it has not been certified. it says that another program was running on the laptop but I did not have any program running. I am extremely disappointed with the administration, please improve your unreliable software since it is costing us a lot of money. also, I think you should introduce a refund policy that gives our money back if you do not certify the test because it makes no sense that you took our money and didn't provide us with any service.
I have given a test on 21 sep
I have given a test on 21 sep ,but the result was not given saying that my speech was scripted.On 24 sep ,I have given the test once again and this time the reason was that I have looked away from the screen ,but I was only looking at the screen and the keyboard the whole time and now I have to pay to take the test again.Duolingo is robbing me off money.
Test is not getting Certified
I gave 2times exam but all of my results are invalid from the very first day you guys just disappoint me and my hard work am frustrated now you are just using student money.. and you never give me valid reason for invalid my exam I always concentrate on my screen but u give me 0 of my hard work. I am disappointed by administration of duolingo English test. Even I am so frustrated, you just take students money by doing this kind of thing. I am so angry for this.
first sttempt test not certified
Hi, good morning my self harsh Rami i had given duolingo test one time and sill my two chance remain i will try today and day before yesterday test did not start and loding sign are going on and on on screen so please reply what i have to do ...
Test is not getting Certified
I have given my test twice but both the time it is showing that it could not get certified as i was looking away from screen but i was only looking at keyboard while typing other than that my whole concentration was on screen of the laptop. please solve my problem.
My account has been banned
I have given my test and was not certified and I put a reappeal of my test and the next mail I got was my account is been permanently banned I don’t know if was a technical problem or something els but I request to remove the ban so that I can reapply for the test again
Appealing.
Please help me. Please unblock my account.
TO UNBLOCK MY ACCOUNT
I rote the exam by following all the rules and regulations that you are written. Due to improper ventilation my face got somewhat blur.Please check once again my exam video and provide me with result or with proper solution.I wrote the exam genuinely and perfectly so please consider my request and provide me with an effective solution.I am planing to go fall intake I thought to write TOFEL but due to insufficient time I planned to write Duolingo but the result got unexpected. So please consider my request once again check my video.I DID NOT COMMITED ANY MISTAKE WHILE WRITING THE EXAM PLEASE GO THROUGH MY EXAM ONCE AGAIN. Thanking you sir,
You wrote this what happened
You wrote this what happened after that ,they unblock you or anything else
Not certified test
I gave duolingo English test and after 48 hours I got that " You test is not certified" But they give me one free chance "free of cost" To take test within 90 days. After that taken my test again, I got mail that "you test is not certified" Now if want to give test again then you have to pay fees.I am disappointed by admistration of duolingo English test.Even I am so frustrated, you just take students money by doing this kind of thing.I am so angry for this.
About duolingo test
I gave duolingo English test on 11 may and 13 may after 48 hours I got that " You test is not certified" But they give me one free chance "free of cost" To take test within 90 days. After that taken my test again on 13may at night then on 15may at night I got mail that "you test is not certifief" Now if want to give test again then you have to pay fees.I am disappointed by admistration of duolingo English test.Even I am so frustrated, you just take students money by doing this kind of thing.I am so angry for this.
Always giving me invalid result
Am giving 3times exam but all of my results are invalid from the very first day you guys just disappoint me and my hard work am frustrated now you are just using student money.. and you never give me valid reason for invalid my exam I always concentrate on my screen but u give me 0 of my hard work
My test is not getting certified
I have given my test it is showing that it could not get certified and the test area was not always private. please solve my problem and give my result.
Problem taking the test
Hi I’ve been trying several Times for the last seven days to take the duolingo English test , each time after providing the details for the test , the browser stops responding when I click the start button , I’ve tried taking the test at five different places each with good internet connection ( each time I tried with the speed tests ) , for some reason it doesn’t work and the support team keeps telling me to check the internet and open the page in incognito mode which I have been doing from the first time , does anyone else face the same problem ? I did not have this issue when I tried the test last time with the browser and not the app .
My test is not getting certified
I have given my test twice but both the time it is showing that it could not get certified as i was looking away from screen but i was only looking at keyboard while typing other than that my whole concentration was on screen of the laptop.please solve my problem.
Default in duolingo
I gave my Duolingo exam. I saw the result on the hone page after two days of my exam but now I am unable to see my result. You have not provided any phone number in order to contact you. We have paid the money .How do I get my result back ??