IVRS Menu For 022-6868 1414

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• Press 1 : If You Are Fino Payment Bank Customer
  • Please Enter Your Registered Mobile No.
• Press 2 : If You Are Fino Payment Bank Merchant Or Business Partner.
• Press 3 : If You Wnat To Become Fino Payment Bank Custmoer
  • Press 1: To Become Fino Payment Bank Merchant Or Business Partner.
  • Press 2: To Open a Saving And Current Account.
  • Press 3: Inquiry On Fino Payment Bank Any Other Product.
• Press 4 : If You Are Calling form Law Enforcement Agency.

Level 1

• For any complain and issue customer can contact customer care no. 022-68681414 and Email customercare [at] finobank [dot] com.

Level 2

• Incase the complaint is not responded or the customer is not satisfied, the customer can contact nodalofficer [at] finobank [dot] com

Level 3

• If the customer is still not satisfied with the responses, then customer can contact the Principal Nodal Officer by Email principalnodalofficer [at] finobank [dot] com or contact no 022-71047270.

Level 4

• After having Steps 1, 2 and 3 if your issue still remains unresolved or in case you have not received response within 30 days of lodging a complaint, you may Contact the Banking Ombudsman.