IVRS Menu:

Emails

• care@futuregenerali.in (For Contact Support)
• senior.citizens@futuregenerali.in (For Senior Citizens Complaints/ Grievance)

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Important Links

• Customer Service
• Branch Locator
• For Unclaimed Amount

SMS Service

• Send SMS To 5607003 with the below stated codes.
• In case you have not registered / updated your mobile number with us then kindly do so by calling 18001022355
Table Search:

Sr No.	Services	SMS Code
1	Nearest Branch	NB <PIN Code>
2	Latest NAV	NAV <Policy Number>
3	Latest Fund Value	FV <Policy Number>
4	Premium Due Date	PDD <Policy Number>
5	Current Policy status	PS <Policy Number>
6	Last Premium Paid	LPP <Policy Number>
7	Premium Receipt Duplicate	PRD <Policy Number>
8	Premium Paid Certificate	PPC <Policy Number>
9	Unit Statement	US <Policy Number>
10	To Request Call Back	CM
11	Register / Update Email ID	UE <Policy Number> <New Email ID>

For Claim Process

• If you have any query related to claim process then firsty you have to contact Customer Support Center Via calling at 18001022355 emailing at claims.support@futuregenerali.in or you can fill this Claim Request Form or visit your Nearest Branch
• You can also fill this Claim Process Form
  
• For More Information Related To Claim Process

Grievance Redressal

Level 1:

• If you have any query/ complaint then firstly you have to contact to the customer support center via calling at
  Contact No.: 18001022355 (Mon-Sat, 10am-7pm).
  Email: care@futuregenerali.in
  Address:Customer Services Department Future Generali India Insurance Co. Ltd,
  Unit 801 and 802, 8 th floor, Tower C, Embassy 247 Park,
  L.B.S Marg, Vikhroli ( W ) Mumbai - 400083
• You can also visit your Nearest Branch

Level 2:

• If your query is not resolved within 15 days then email to the grievance officer at Gro@futuregenerali.in or you can contact to the nodal officers at the details given below:

  Sr No.	Designation	Email
  1	Grievance Redressal team	care@futuregenerali.in
  2	Mr. Daivit Mehta	escalated.complaints@futuregenerali.in
  3	Mr. Chaitanya Kapoor (GRO)	gro@futuregenerali.in

Level 3

• If you are not satisfied with level 1 or level 2 then you can contact at following details
  Toll Free No.: 155255, 18004254732
  Email: complaints@irdai.gov.in
  Address: Insurance Regulatory and Development Authority of India(IRDAI)
  Policyholder's Protectionand Grievance Redressal Department - Grievance
  Redressal Cell. Sy.No.115/1, Financial District,
  Nanakramguda, Gachibowli, Hyderabad - 500032
• You can also lodge your complaint online through IRDAI Portal Or Council for Insurance Ombudsman (CIO) Portal.

Download Forms

Register/ Corporate Officce

Future Generali India Life Insurance Co. Ltd,
Unit 801 and 802, 8th floor, Tower C,
Embassy 247 Park, L.B.S. Marg,
Vikhroli (W), Mumbai- 400083
Fax: 022-40976600

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