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Government e Marketplace Toll Free No. 1800 419 3436

Updated on Friday, 30 December 2022 - 5:26pm
Organization: 
Toll free Number(s): 
  • 1800 419 3436 (Customer Support, Mon-Sat 9am-10pm)
  • 1800 102 3436 (Alternate Customer Support, Mon-Sat 9am-10pm)
All India Number(s): 
  • 011-6909 5625 (Helpdesk Numbers)
  • 0755-668 5120
  • 0755-668 1401
  • 011-44022666 (Railway Helpline)
  • 0755-6681450 (Defence Helpline)
Website: 
Official Website

Email

  • helpdesk-gem [at] gov [dot] in (For Support)

Important Links

Central Training Team

State Name Designation Mobile Number Email
Central team Akhil Jindal training Head 9711636645 akhil [dot] jindal [at] intellectdesign [dot] com
Shivank Kumar Additional Facilitator 7982669952 shivank [dot] kumar [at] intellectdesign [dot] com
Dhiraj Rai Additional Facilitator 8744040619 dhiraj [dot] rai [at] intellectdesign [dot] com
Ashish Kumra Additional Facilitator 9818887682 ashish [dot] kumra [at] intellectdesign [dot] com
Niyati Gulati Bd Manager - Central
Ministry And Cpses		 8368333535 niyati [dot] gulati [at] intellectdesign [dot] com
Udai Pratap Singh Bd Manager - Central
Ministry And Cpses		 8750134797 udai [dot] singh [at] intellectdesign [dot] com
Manichandra Singh Bd Manager - Central
Ministry And Cpses		 9958799417 manichandra [dot] singh [at] intellectdesign [dot] com
Regional Business Facilitators
Uttarakhand Jayavadivel Raja Business Facilitator 7823922517 jayavadivel [dot] raja [at] intellectdesign [dot] com
Bihar Mohammad Imtiyaz Ansari Business Facilitator 7823922504 imtiyaz [dot] ansari [at] intellectdesign [dot] com
Vineet Jha Additional Facilitator 7305633384 vineet [dot] jha [at] intellectdesign [dot] com
Kerala / Lakshadweep Manesh Mohan Business Facilitator 9645642210 manesh [dot] mohan [at] intellectdesign [dot] com
Chhattisgarh Amit Kumar Upadhyay Business Facilitator 7823922507 amit [dot] upadhyay [at] intellectdesign [dot] com
Daman And Diu / Dadra
And Nagar Haveli / Gujarat		 Sagar Soni Business Facilitator 9099988316 sagar [dot] soni [at] ia [dot] ooo
Nimesh Panchal Additional Facilitator 8153897831 nimesh [dot] panchal [at] ia [dot] ooo
Chandigarh / Haryana Naveen Joshi Business Facilitator 7823922510 naveen [dot] joshi [at] ia [dot] ooo
Madhya Pradesh Sumeet Sharma Business Facilitator 7823922515 sumeet [dot] sharma [at] ia [dot] ooo
Sanjay Kumar Deharia Business Facilitator 7987704212 sanjay [dot] deharia [at] intellectdesign [dot] com
Uttar Pradesh Praveen Kumar Wadhwani Business Facilitator 7823922518 praveen [dot] wadhwani [at] intellectdesign [dot] com
Niraj Nikunj Business Facilitator 9971119503 Niraj [dot] Nikunj [at] intellectdesign [dot] com
Maharashtra Nikhil Patil Business Facilitator 7823922501 nikhil [dot] patil [at] ia [dot] ooo
Shailesh Jadhao Additional Facilitator 8097373234 shailesh [dot] jadhao [at] ia [dot] ooo
Odisha Sudhansu Pradhan Business Facilitator 8093694688 Sudhansu [dot] Pradhan [at] intellectdesign [dot] com
Andaman And Nicobar /
Puducherry / tamil Nadu		 Ramesh Mahadevan Business Facilitator/
Master trainer		 7823922516 ramesh [dot] mahadevan [at] intellectdesign [dot] com
Sikkim / West Bengal Biswajit Sarkar Business Facilitator 7278009733 biswajit [dot] sarkar [at] ia [dot] ooo
Rajasthan Shashank Sharma Business Facilitator 7338999814 shashank [dot] sharma [at] intellectdesign [dot] com
Andhra Pradesh / telangana Ravi Varma Business Facilitator 9133116666 ravi [dot] varma [at] ia [dot] ooo
Jharkhand Brajesh Kumar Business Facilitator 9835134455 brajesh [dot] kumar [at] ia [dot] ooo
Himachal Pradesh / Punjab Punit Kumar Business Facilitator 7888492633 punit [dot] kumar [at] ia [dot] ooo
Arunachal Pradesh / Assam / Meghalaya
/ Manipur / Mizoram / Nagaland / tripura		 Sanjeev Adhikari Additional Facilitator 7305633385 sanjeev [dot] adhikari [at] intellectdesign [dot] com
Jammu And Kashmir / Ladakh Sarthak Khoda Additional Facilitator 9596835348 sarthak [dot] khoda [at] ia [dot] ooo
Goa / Karnataka H S Gowtama Business Facilitator 9379049700 Gowtama [dot] Shashimouly [at] intellectdesign [dot] com
Kenneth Alphonso Additional Facilitator 9923795412 kenneth [dot] alphonso [at] intellectdesign [dot] com
Delhi Geetu Bansal Business Facilitator 9899493002 geetu [dot] bansal [at] ia [dot] ooo

GeM Officials

S.No Name Designation Email Id
Key Managerial Personnel
1 P.K.Singh , IAS Chief Executive Officer (CEO) ceo-gem [at] gov [dot] in
011-23725091
2 CS Samta Kumari Simmy Company Secretary cs01-gem [at] gem [dot] gov [dot] in
GeM Officials
3 Y K Pathak Addl. CEO and Chief Buyer Officer (States)
and Addl. CEO and Chief Financial Officer		 yk [dot] pathak [at] gem [dot] gov [dot] in
4 Sh Rajesh Jain Addl. CEO and chief marketplace officer - Products rajesh [dot] jain072 [at] gem [dot] gov [dot] in
5 Paritosh Singhal Advisor and Chief Seller and Product categories officer paritosh [dot] singhal [at] gem [dot] gov [dot] in
6 Manju Sharma Addl. CEO and Chief Customer Service and Grievance Officer  manju [dot] sharma64 [at] gem [dot] gov [dot] in
7 Sh Prakash Mirani Addl. CEO and Chief Marketplace Officer Services ,
CVO and Addl. CEO and Chief Platform Officer–
GeM Works ACEO-Admin and HR		 aceo1-gem [at] gem [dot] gov [dot] in
8 Vacant Chief Technology Officer cto [dot] gem [dot] ar [at] nic [dot] in
9 K.C.Jha Advisor - Business Functions and Integration. kc [dot] jha [at] gem [dot] gov [dot] in
10 B. K. Munjal Advisor- Defense Procurement  advisor-bkm [at] gem [dot] gov [dot] in
011-45738103
11 Hirak Dutta Advisor ( Petroleum and Power) advisor-pg [at] gem [dot] gov [dot] in
12 Anand Kumar Mishra DCEO-Works, Training, Incident and Helpdesk director-akm [at] gem [dot] gov [dot] in
13 Nirmal Kumar DCEO and Head - Super Category – Products nirmal [dot] kumar63 [at] gem [dot] gov [dot] in
14 Dharnidhar Jha DCEO and Head -Super Category –Products dharnidhar [dot] jha [at] gem [dot] gov [dot] in
15 S.K.Jain DCEO and Head - Super Category -Products sk [dot] jain74 [at] gem [dot] gov [dot] in
16 Anuj Kumar Director – Administration and Co-ordination   director-gem [at] gem [dot] gov [dot] in
17 Sujata Krishnamoorthy HR Head hr-head-gem [at] gem [dot] gov [dot] in
18 Manoj Kumar Director (Services-Category Management),
Director (Product-Marketplace), Director
(Forward Auction),Director (Legal)		 director-mk [at] gem [dot] gov [dot] in
19 Vijay Banga VP - Contracts Management Head-coe [at] gem [dot] gov [dot] in
20 Nishant Deengawal Director - States and Union Territories nishant [dot] deengawal [at] gem [dot] gov [dot] in
21 Anagh Dutt Director - States and Union Territories anagh [dot] dutt [at] gem [dot] gov [dot] in
22 Amit Kumar Aggarwal DCEO-Policy, grievance and Admin  director-amitk [at] gem [dot] gov [dot] in
23 Kamlendra Kumar Rawat Senior Manager - Policy  -
24 Ayush Aggarwal Director - CPSEs and Ministries Director-category6 [at] gem [dot] gov [dot] in
25 Anoop Dhanvijay Director - CPSEs and Ministries director-category1 [at] gem [dot] gov [dot] in
26 Vikram Jeet Verma Director – Category management (Products) director-category4 [at] gem [dot] gov [dot] in
27 Vinit Bansal Director Category Management (Services)  -
28 Arpit Bajpai Director Category Management (Health)  director-category5 [at] gem [dot] gov [dot] in
29 Sagar Sachdeva Director-Category Management director-category12 [at] gem [dot] gov [dot] in
30 Sayantan Roy Director Category Management (Services) director-category8 [at] gem [dot] gov [dot] in
31 Umesh Kumar AVP - Finance cm-finance [at] gem [dot] gov [dot] in
32 Yogendra Kumar Manager- Accounting and Finance manager-finance [at] gem [dot] gov [dot] in
33 Anurag Awasthi Chief. Manager /Social Impact and inclusive
seller growth and Training and communication		 anurag [dot] awasthi [at] gem [dot] gov [dot] in
34 Vishal Kapil AVP-Seller Management head [dot] supercategory [at] gem [dot] gov [dot] in
35 Nandan Agarwal Senior Manager- Strategy strategy-manager3 [at] gem [dot] gov [dot] in
36 Piyush Kumar Senior Manager - Branding, Marketing and Social Media productmgmt [dot] analyst [at] gem [dot] gov [dot] in
37 Atul Sharma Senior Manager – ACEO Committee and BI and Analytics sm-gme-3 [at] gem [dot] gov [dot] in
38 Vivek Kumar Verma Chief Manager - Incident Management (Marketplace) led [dot] buydisputresoltn [at] gem [dot] gov [dot] in
39 Pratul Singhal Sr. Manager Escalations (Payment delays) payments [dot] monitoring [at] gem [dot] gov [dot] in
40 Prem Prakash (Consultant Retd.) Category Manager prem [dot] prakash59 [at] gem [dot] gov [dot] in
41 Ankita Singh Sr. Manager Services ankita [dot] singh [at] gem [dot] gov [dot] in
42 Sonia Behl Sr. Manager Services sonia [dot] behl [at] gem [dot] gov [dot] in
43 Mohd. Alim Khan Sr. Manager Services developer-qa [at] gem [dot] gov [dot] in
44 Hari Mohan Jha Sr Manager - Product (Marketplace) harimohan [dot] jha [at] gem [dot] gov [dot] in
45 Naveen Kumar Bansal Manager Product (Marketplace) developer-devops [at] gem [dot] gov [dot] in
46 Shailesh Kumar Chief Manager - Product and Forward Auction techlead-devops1 [at] gem [dot] gov [dot] in
47 Swati Chaturvedi UI/UX Lead Designer (Marketplace) strategy-manager2 [at] gem [dot] gov [dot] in
48 Rachna Chandra Senior Manager - HR manager-hr [at] gem [dot] gov [dot] in
49 Shiv Singh Rajawat Assistant Manager (Rajbhasha) Hindi-sahayak [at] gem [dot] gov [dot] in
50 Sukhpal Singh Chief Manager - Buyer Integrations and open API's sm-gme-2 [at] gem [dot] gov [dot] in
51 Vineeta Gupta Sr. Manager - Buyer Integrations and Open APIs techlead-webdevelop [at] gem [dot] gov [dot] in
52 Vinay Gupta Chief Manager - Buyer Integrations and open API's vinay [dot] gupta [at] gem [dot] gov [dot] in
53 Parvesh Paliwal Chief Manager-Network and Infra( Marketplace) techlead-ni [at] gem [dot] gov [dot] in
54 Deepesh Jangpangi Sr. Manager - Network and Infra (Marketplace) techlead-wd [at] gem [dot] gov [dot] in
55 Deepanshu Goel Database Architect software-dba [at] gem [dot] gov [dot] in
56 Shishir Bhushan Giri Sr. Manager - Railways lead-sellerdispute [at] gem [dot] gov [dot] in
57 Gunjan Arora Senior Manager - Legal and Contract Management srmanager-legal [at] gem [dot] gov [dot] in
58 Ravi Bhambhani Director – Category management (Products) director-category10 [at] gem [dot] gov [dot] in
59 Rajesh Kumar Meena Director - Buyer Management and
Director Product(Marketplace)		 director-rkm [at] gem [dot] gov [dot] in
60 Prakash Khichi Director director-prakashk [at] gem [dot] gov [dot] in
64 Sh. Amardeep Gupta Director director-amardeep [at] gem [dot] gov [dot] in
65 Ashish Kumar Saxena Director director-ashish [at] gem [dot] gov [dot] in
66 Samarth Sharma Director— Category Management director-category13 [at] gem [dot] gov [dot] in
67 Shivani Verma Manager - Talent Acquisition manager-ta [at] gem [dot] gov [dot] in
68 Shreshth Vats AVP - Services avp-services [at] gem [dot] gov [dot] in
69 Amit Singh Bisht Senior Manager - Procurement sr [dot] mgr-procurement [at] gem [dot] gov [dot] in
70 Puneet Sawhney Chief Manager - Contact Center cm-contactcentre [at] gem [dot] gov [dot] in
71 Kush Tyagi Manager Training manager1-training [at] gem [dot] gov [dot] in
72 Abhinav Bharat Manager - Product (Forward Auction) manager-fa [at] gem [dot] gov [dot] in
73 Bharat Bhushan DCEO- HR,Vigilance dceo-bhushan [at] gem [dot] gov [dot] in
74 AV Murlidharan DCEO dceo-avm [at] gem [dot] gov [dot] in
75 Pankaj Mehra AVP - Cloud, Infrastructure and Security avpcloud-gem [at] gem [dot] gov [dot] in
76 Tarun Grover Assistant Manager - Product Catalogue Facilitation) AssistantManager-gem [at] gem [dot] gov [dot] in
77 Neeraj Kumar Sharma Manager - Platform Operations operations-manager [at] gem [dot] gov [dot] in
78 Pradeep Kumar Beniwal Office Manager office [dot] manager [at] gem [dot] gov [dot] in
79 Anurag Tripathi IT Business Analyst it-analyst [at] gem [dot] gov [dot] in
80 Ranit Haldar Manager - Category Coordination and Management manager-ccm [at] gem [dot] gov [dot] in
81 Sunil Kajal Sr. Manager- Key Accounts (Central Ministries and CPSE's) sr [dot] manager-ka1 [at] gem [dot] gov [dot] in 
82 Neetesh Gupta Manager - Acquisition and Onboarding ( Seller) manager-ao [at] gem [dot] gov [dot] in
83 Varun Pandey Manager - Legal Manager-legal [at] gem [dot] gov [dot] in
84 Puja Das Manager- Services manager-services [at] gem [dot] gov [dot] in
85 Devendra Chandra Senior Manager-Key Accounts Central Ministries CPSE srmanager-ka [at] gem [dot] gov [dot] in  
86 Neha Srivastava Sr Manager - TP Creation Analyst sr-manager [dot] tpca [at] gem [dot] gov [dot] in
87 Col Naveen Kumar Wadhera Advisor - Defence Integration advisor-di [at] gem [dot] gov [dot] in
88 Amit Agarwal VP- BI and Analytics amit [dot] agarwal [at] gem [dot] gov [dot] in
89 Pulkit Sood Senior Manager - Technical and System Integration sr [dot] manager-tsi [at] gem [dot] gov [dot] in
90 Purantak Pandey Manager- Product (Marketplace) manager-product3 [at] gem [dot] gov [dot] in
91 Atmeshwar Bhat Manager- Contract manager-contract [at] gem [dot] gov [dot] in
92 Manjeet Assistant Manager- Acquisition and Onboarding (Seller) assistant-managerao1 [at] gem [dot] gov [dot] in
93 Vishwajeet Assistant Manager- Acquisition and Onboarding (Seller) assistant-managerao2 [at] gem [dot] gov [dot] in  
94 Mallika Narain Executive- Recruitment recruitment [dot] exec [at] gem [dot] gov [dot] in
95 Sh. Ritvik Tiwari Manager- Product(Marketplace) manager-product [at] gem [dot] gov [dot] in
96 Vidhi Malik Manager - Product (Marketplace) manager-product1 [at] gem [dot] gov [dot] in
97 Karan Rawat Manager - TP Creation Analyst manager-tp [at] gem [dot] gov [dot] in
98 Sandeep Murmu Incident Management Executive incident-executive [at] gem [dot] gov [dot] in
99 Nilesh Gupta Senior Manager – Product (Marketplace)  -
100 Vidya Vigneswari T Manager - Product (Marketplace)  -
101 S Poologa Pandian Manager - Product (Marketplace). Manager-product4 [at] gem [dot] gov [dot] in
102 Darpan Sethi AVP- IT Governance and PMO avp-itpmo [at] gem [dot] gov [dot] in
103 Pritesh Singh Chouhan Customer Care Analyst (Manager customercare [at] gem [dot] gov [dot] in
104 Sachin Sharma Senior Executive - Accounts executive-account [at] gem [dot] gov [dot] in
105 Vishal Singh Director - Buyer Management
( Central Ministries and PSEs and PSUs)		 director-bm [at] gem [dot] gov [dot] in
106 Sh. Amit Bhatnagar Chief strategy Officer cso-gem [at] gem [dot] gov [dot] in

Office Address

3rd Floor Tower II,
Jeevan Bharti Building,
Connaught Place ,
New Delhi, Pin- 110001

Social Sites

Comments

Fri, 01/07/2022 - 7:05pm — narayan patidar (not verified)

THIS CATEGORY IS NOT AVAILABLE RIGHT NOW. PLEASE CHECK LATER

Dear sir
for a long time, the category of online ups is not showing, due to which we and the customer are also facing many problems, due to which the customer is not able to buy online ups, due to which the customer is buying from the old method, kindly categorize this category as soon as possible.
old ticket number-5024340
THIS CATEGORY IS NOT AVAILABLE RIGHT NOW. PLEASE CHECK LATER
this show is what happens when you open the category of online ups
Warm Regards

Wed, 02/09/2020 - 7:08pm — suresh babu (not verified)

Re: INTEGRATION OF CODE HEADS IN GEM

Revised defence funds code heads updated by CDA in HOD ID. But showing as pending approval. Please issue necessary direction on the issue to approve the pending code heads.

Thu, 06/08/2020 - 4:04pm — N R PRAKASH (not verified)

Unable to login

Dear Sir/Madam
I am Prakash from SIB office,Kohima, Nagaland.
Till yesterday, we could login but from today morning onwards, we could not login. The NIC username is pawanK [dot] jha [at] gov [dot] in [dot] Please do the needful.

Wed, 29/07/2020 - 6:01pm — Arthi (not verified)

Registration Issue- MSE verification

Dear sir, after 4 weeks of follow-up, the MSE UAM issue has not been resolved by the backend team. Details sent multiple times and I am calling helpdesk everyday.

Mon, 27/07/2020 - 10:30am — P K Vasudevan (not verified)

Helpline number

Unable to get through the helpline number .
Any other numbers available

Sun, 26/07/2020 - 11:02pm — Manish (not verified)

Regarding Bidding process

Sir,
I am unable to publish bid as buyer. After the selection of products we click on bid,after that message shows that the web page is slow either wait or cancel request, then page got corrupted. Since last 10 days it is happening with same problems.
Where as direct order being placed and bid is also being opened.

Wed, 15/07/2020 - 4:40pm — Mahaveer (not verified)

Buyback on GeM

Sir please about tell me buyback on GeM

Fri, 10/07/2020 - 8:36pm — Manoj Kumar (not verified)

Unable to add products in Gallery

Sir,
I have registered my company over the portal. I am unable in getting the ITR validated in the portal.
How to resolve my problem when help desk number not solved my problem 8 weeks?
How to add products in gallery for sale?

Mon, 29/06/2020 - 12:16pm — Anonymous (not verified)

Brand Request Info requested reason Incorrect brand name tikit n

Remainder Tikit no 2507174 Date 09/06/2020 last 20 days. no, any progress. I have trying to solve this problem for last two month.so please short out this problem immediately.

When I call to your help desk officer, he told that we are taking action to solve your problem but last two month my problem not solved yet.

I have generated tiket number at that time (2 month) but ticket number also deleted by the help desk office.

so I am requesting to you please solve my problem as possible as early.

Mon, 01/06/2020 - 10:28am — Manish (not verified)

Pan Card already use

How to resolve my problem when help desk number not solved my problem 3 week.

Sat, 29/02/2020 - 3:04pm — MANEESH KOHLI (not verified)

REGISTRATION ISSUE

Sir,
I have registered my company over the portal.

I am unable in getting the ITR validated in the portal

I need immediate help

Mon, 15/06/2020 - 3:37pm — Diksha Gautam (not verified)

Registration issue

Sir,
I have registered my company over the portal.

I am unable in getting the ITR validated in the portal

I need immediate help

Fri, 07/02/2020 - 3:01pm — Anonymous (not verified)

Our order are pending to

Our order are pending to published
2 month done. ... our order are not publised
why u tell us

Tue, 04/02/2020 - 6:52pm — Anonymous (not verified)

clarification on gem

why buyer has to be marked as a red buyer in GEM Buyer ID?

Thu, 09/01/2020 - 4:19pm — Ahon kanham (not verified)

OTP problem

Arunachal pradesh police is in process for procurement of various communication equipment un current financial year 2019-20. We are facing lots of problem due to non receipt of otp within allotted time. Kindly help..

Thu, 09/01/2020 - 3:38pm — Rahul (not verified)

Inquiry

Sir
I am not receiving OTP in buyers NIC mail while processing demand we

Sat, 21/12/2019 - 8:41am — Anonymous (not verified)

Security services as per DGR empanelled

When this security services were introduced in GeM
Date
Please provide information

Mon, 16/12/2019 - 6:08pm — R.K.Gour (not verified)

Product publishing

Product publishing on GEM have a designated time of 4 days but even after 10 days not published.Missed out Bid participation. System works very slow.Need your attention urgently to rectify the same.

Mon, 16/12/2019 - 6:04pm — R.K.Gour (not verified)

Product publishing

As per GEM designated time to publish a product is 4 days.But even after 10 days products do not get published .Reminder mails sent to upload.product@gem but to no use. Response never comes.Working on GEM site has become very difficult as it works very slow. Need your attention immediately to rectify the problems.

Sat, 16/11/2019 - 10:08pm — Sujjay (not verified)

IT service not avilable

Most of the IT web based services not avilable in the GEM portal. Gem help disk is help lass not able to answer properly. Made request to gem officials regarding add web base service but still pending.

Sat, 16/11/2019 - 10:06pm — Sujjay (not verified)

IT service not avilable

Most of the IT web based services not avilable in the GEM portal. Gem help disk is help lass not able to answer properly. Made request to gem officials regarding add web base service but still pending.

Wed, 07/08/2019 - 10:02am — Dr Ravishankar GM HUDCO (not verified)

Problems and Improvements Required in GeM

Dear Sir,
GeM is an excellent initiative, but certain improvements are required.
1. System is very slow and hangs frequently
2. There is no Filter for MSME -SC/ST, Women Entrepreneurs, Make in India products - as required by Ministry for Statutory Compliance
3. No buy Back System - which is very crucial in PSU
4. Certification from IIT/IIM - though mentioned - Institutions are not complain
5. Product description not proper - For Example - If we require LED Light - LED strips come at lower rate
6. Quality of Products & Service Delivery needs improvement
Regards