IVRS Menu No. 1800 120 1243
Select the Preferred Language (English/Hindi)
- Press 1: If you want to Applied for HDFC Bank FASTag
- Press 2: To Check KYC Status
- Press 3: To Raise Transaction Dispute
- Press 4: To Replace Your Existing HDFC FASTag
- Press 5: To Close Your HDFC Bank FASTag Wallet
- Press 6: To Get Your FASTag Wallet Pallet
- Press 9: To Speak Customer Service Executive
Email
- fastagdisputes [at] hdfcbank [dot] com (For Complaints)
Important Links
Missed Call/SMS Service
- FASTag balance enquiry through missed call - Dial 7208053999 from your registered mobile number.
Grievance/Complaints
- In case of any complaint firstly contact toll free number or email at fastagdisputes [at] hdfcbank [dot] com
- If your FASTag lost/Stolen Or complaint is regarding of any incorrect amount debit, call at HDFC Bank Call Centre number 1800 120 1243 to register your complaint and also can register your complaint at HDFC Bank.
NHAI/IHMCL/MORTH has launched 1033 helpline number for addressing NETC FASTag complaints related to Toll Plaza.
In case of harassment/misconduct/discourteous/rude behavior of toll collection staff :
- Your complaint is to be lodged with respective project directors at the Toll Plaza. Email at etc [dot] nodal [at] ihmcl [dot] com or call on toll free number 1033.