Poor service never think of buying Hitachi ac..

Hello i have purchased ,1.5 ton window ac on july 2022 and now april-2023 in only one season my ac was not woking , i have lodge complaints but no responce from any were hitachi was not good brand for ac dont buy any ac of this Company .

hitachi ac is not good we have purchased new ac but it through water by interal unit with in one month of purchasing it is opened about 20 times and still no solution, no response by service personal, i asked dealer to exchange but on response, customer service is very poor so don't purchase hitachi ac

Response from Hitachi is very very poor. On complaint technician came and opened AC and said PCB needs to be changed. He called his office staff and told me that PCB would cost me Rs 4800/ including visiting charges of Rs 500/~. He asked to pay me 500 and balance after repair. I refused and told him total amount would be paid only after repair. The next day he did not turn up as promised. The second day I called him only to be told that PCB for that model is not readily available and hence indented. Third day another gentleman called and asked about whether technician had attended the repair or not. When I explained him the picture , he said he would let me know the position. He did not call back me, but I received a message that my request has been cancelled as I was unable to be connected. A big lie and cheating. I again lodged complaint that still remains unresolved. For me, Hitachi appears to be a fraud company which is interested only in making money on sales, but unbothers about after- sales service. Very bad

Maine 1tone ka hittachi ka 2 mahine pahale ac liya tha usaka outdoor pbc ka circuit jal gaya hai maine hitachi ko phone lagaya tha tab usane siddhivinayak service center se adani bheja tha usnane cercuit ka bataya tha usane repairing ke liye 6000₹ lagege aisa bataya .agar ac garrenty me hone ke bad bhi itana charge kyu maine 2din pahale complaint karane ke bad bhi vah 2din bad hittachi service poor hai

mare pass hitachi split ac h.sarvice ke liye bulaya.ab cooling problem aagye.service wala bol raha h koi part khrab h.koi solution hi nahi h.nahi koi thik se baat kar raha.hitachi bad service.

Very Poor service by Hitachi Team, My part is still under warranty and they say that we have ordered your damaged part. I'll put it when I get it

Maine 23 july ko Hitachi window ac kharida hai aaj 28 july ho chuka hai av tak mera ac installation nhi hua hai mai bahut preshan hu hitachi company ka ac leke
Bahut hi gandi service hai ye company ka please don't buy hitachi company product...

Hi All,

After see the your valuable comment, I have to change the plan to purchase hitachi AC. Now i go for different Company for the same.

I purchased a split 1.5 ton AC on dated 10.6.2020. after installation facing 2 problem in AC unit. I registered a complaint regarding this on dated 10.6.2020 but till date. Many times i trying to contact with service center. but not get any solution.

Even after many days of Complaint...

As a matter of fact,spite of Regular follow up and asking for repair service,till now no response and replacement...
Is this level of HITACHI after sales service...
We as customer are being trying to cheted asking reason LOCKDOWN ??
But fact is QUALITY & SERVICE IS VERY POOR.

Can anyone take responsibility or matter to be highlighted external and global corporate offices.

Hope HITACHI PERSONAL will justify their job work for which they are deputed.

Awaiting the Response and promt AC Repair as per standard.

Rajeev Mittal
Agra

Rajeev Mittal

From: "Rajeev Mittal"<rajeev_mittal123 [at] rediffmail [dot] com>
Sent: Wed, 3 Jun 2020 18:19:30 GMT+0530
To: "Premveer Singh"<premveer [dot] singh [at] jci-hitachi [dot] com>
Subject: Re: Quotation Of Compressor Replacement (Out - Warranty )

Dear sirs,
The price quoted comparatively on higher side as got from other vendor of HITACHI.

We are highly disdisatistied with phathatic qualitybafter sales service at company customer service and numbers.
However please ensure to provide the detail caus of fault in compressor before putting high MRP incomparable price.

We expect HITACHI a customer friendly rather localy known as now CHEATER company in our mind.

Request you to provide Revised Quatation and ensure the best after sales service rather phathatic.

Thanks

Rajeev Mittal

I bought AC from hitachi last year and it is under warranty period. I have been trying to call them and it's been almost few days that I am not getting any response. I have sent them an email and they don't even respond to my email.
Really terrible service

Too much dirty services, no one should use Hitachi's brand. I took a window call for service on 8 June 2019; I went to see such a digital company for the first time, without coming to my house, someone did such a full service on the phone, now no one is picking up the phone, brother, do not use anything similar to this company, thank you.

I have purchased a Hitachi 1.5 window AC for a 15x15 room which doesn't chill the room even at 16 temperature from the day of installation.Customer care number doesn't connect and emails don't get reply back.What do I do?Curse the company or my date? Kindly help or u lose a very old customer.How can such a reputed company be so irresponsible?Bad.

even after semi compressor amc they are not replacing any parts even after 15 days of repeated requests ...we are paying 6000 rupees per year for over 5 years..and that is how we are being served..even therr technician told us they will not replace parts quickly just because the managed to grab our money before hand..worst servicing ever experienced...the service peolple are not efficient at all

A/c not cooling ,Remote Not working , Please send engineer Purchased only 4 months back

Sir,

I bought Hitachi AC in 1999 and am having a wonderful experience.
Now, I want to buy new Hitachi AC 3 star, as the old one has started giving some trouble.
Can you please give me an Exchange Offer and Loyalty Discount.

Thanks & Regards

Sunil Narang
A 364 Palam Vihar Gurgaon
Haryana, INDIA.

I purchased a 2 ton Ac from Hitachi last year.There was some issue in starting of the air conditioner unit so contacted Customer care which then sent their customer representatives from Royal air conditioners. From last 20 days these thieves have not been able to repair my Air conditioner and are also not responding to my calls.I had never expected such a poor customer service from Hitachi,i have been running,calling but these guys are not responding to my calls.I would request Hitachi Customer care head to contact me asap.

Your theives have taken my parts and not giving back.

Sagar Gandhi

I am Megh Shah...
I am facing problem with the dealer of Hitachi Service after warranty...
I called to book a repair work at my home on 1860 xxx 48 48.
Mr. Asif - came to my home on 24th June, 2019 and fill the gas.
Again I face the same problem on 26th June, 2019 and I call to 1860 xxx 48 48, again Mr. Asif from Kingstone Home Service, ahmedabad, gujarat came to repair it, but I am still facing the same problem. No cooling in my Hitachi 1.5 ton Split AC.
I try to complaint for the same. They charge me Rs. 3250/- and I am facing so many problems after it.
They told me they are from Hitachi out of warranty department.
I need help from your side to get my money back and repair my product.

I have purchased AC split version from Merai 3100x from Meerut location on 21 April 2019.
AC working very inefficient and cooling is too low. Installation login portal not able to log any installation request.
Please support to get the service done and resolve the cooling or efficiency issue.

WORST SERVICE BY THE TEAM OF HItachi , i have registered a complaint a lot of time for AC but still not problem remain same.
i am facing the same problem since last one year but the quality of service is worst ever i have ever faced .

Seriosuly, HItachi product is worst ever along with the after sale service of hitachi is too much discusting.

From last 2 days i m complained abt my my ac bt no response feom hitachi customer care i suggest u to not buy thiss bull shhitt....

Without seeing this site, i purchased this brand ac, i begging and in leave for installation. Different mechanics are calling and fixing time but no body comes for installation.
In purchased in saravana stores, padi, chennai. Almost three days i am on leave.pls help

Dear team,
I purchased an AC on 2nd of June2019 but still installation is pending. I am chasing for installation since 4 days but they are just giving time in 1 hr or
2 hr I am reaching but still it is not installed or no one visited.
I am just wasting my time in wait of installation engineer.

Worst experience I have from Hitachi.

In my case let me share in detail what happened exactly:

First of all, when the dealer installed this product (appox. 3 years back) they didn't provide us the complete information about the free services and what we (customer) has to do in order to avail all those free services.

Secondly, when I talked to your customer care department they acknowledge that they didn't bothered to inform or even follow up with the customer that they have been provided complete information about the product by the dealer and they keep on repeating only one thing that you follow up with your dealer. Such a big reputed brand , if they are not at all bothered to take some responsibility for it, why the dealer will take responsibility for it.

One more surprising evidence, they were not even able to make a track of it that which dealer has sold this product and where this product has been installed which clearly shows the behaviour and attitude of the company as I said above that they are only concerned or engaged in selling the product , who is actually using this product. They don't have any information at all. If the company has involved dealer in between, they can't take a skip out of it. They are still responsible for it. They can't take their customers as granted.

Third, when I asked the lady executive to take my complaint and give me a complaint id , they denied to take my complaint. When I asked them to give me a ID for the call recording related to this complaint, they denied again and they even didn't shared their employee code with me which was very surprising for me. Finally they give me one request Id and told me they I need to talk to Technical Department Incharge and it's upto them if they provide you the free services or they will charge you for the same. When I asked them that on what basis they are going to decide that they should charge or not, the reply I got was again very surprising. She told me that I have to explain the complete case to them (Technical Department Incharge) and it's upto them that they will charge for it or not. It means that now I am at their mercy. How interesting it was?

One has to understand, Selling the product is one thing but providing and ensuring that customers should be provided basic knowledge about the product and it's related services is also a company's responsibility and consumer right. No company can take a skip out of it.

I have purchased a Hitachi AC Model RSNS317GCEA on 5TH April 2019 from M/s Bajaj Electronics, Hyderabad. The AC was installed on the 9TH of April 2019. It was not working properly since a week after the installation I have filed a complaint online and so far there is no response from the company regarding the rectification of the fault in the AC. Hence you are requested to see to it that the AC is serviced at an early date. I am facing a very bad experience with Hitachi regarding the service.

The service center on Kolkata are not entertaining any call for servicing and repair. The company should look into it. The worst service one can imagine. I am thinking about going to consumer forum.

I have given complaint 20 days back still technician didnt came and try to call the technician his phone got switched off.
Given multiple numbers in the web site but nothing is working to gave complaint again.
I never see this type of company service.

Two weeks ago I recorded the complain regarding the non-functioning of my Hitachi Window AC. I received call from the service provider after two days and since then no one made a visit or responded to my problems. The phone no. is almost useless as it hardly connects. I cannot imagine such a poor service from such a renowned company. I feel like cheated. Hitachi must take an urgent notice to such a bad post purchase service system.
May I expect that someone from Hitachi customer care will attend to my problems.

My Ac is not working So resolve my problem Service center in Karimnagar is not responding correctly it sham on company and service center....I think waste service company its HITACHI

Already planned to return my newly bought Hitachi 5 star inverter ac of 1.5 ton Kashikoi model due to bad behaviour of their service personnel and their over charge. The amount I've been told to pay for the installation, they are charging 4 times and saying it's our package and company rules. I'm bound to pay extra for unnecessary service charge which I've been told free.
I loved this company but I was wrong, it's better to go for Panasonic.
Sorry Hitachi you are not a man of principle and not made to serve in India anymore. I was to bye another 3 ACS of your make but I've changed my decision.

Thank you
Devjit

Please note that I have been perusing your service centre for my ac repairing and servicing for almost last one year , but however it’s highly frustrating that your representatives are not skilled enough to understand the root cause of the problems, however he had insisted changing the display and remote which is the reason for my ac not cooling and the thereby the compressor is not cutting off as the temperature never reaches the adjusted temperature. This has been on for quite sometime and your service representative is not at all equipped enough to understand the problem and give a solution.
Pls note that Hitachi being such a world wide renowned company if they hire so poor quality of service representatives I am sorry to say that I have to highlight the same to the social media so that the premium you all charge while when we buy the machine is not just expected when we have other companies like LG , Samsung, Whirlpool are providing world class service and so is their representatives and they do not charge such a huge premium while buying it from shops .
This is absolutely disappointing service that I am facing from Hitachi and I would urge all my friends and people in the circles not to opt for brand which only charges premium and donot give good post sales services .

Alokananda de

We recently purchased hitachi window AC. It doesnot cool as compared to carrier or other AC. We have carrier installed in our another room. Purchasing hitachi AC proved out to be worst decision.

Hitchi technician give me bad PCB with price Rs.4500/-.It is not working properly.Their service engineer don't know any thing. They are cheated the customer. Very bad experience.

Very poor service

Sir,

I am an owner of Hitachi Window AC purchased in July 2018. Problem is that AC not working properly, there is no proper cooling & very noisy atmosphere when ever it is started. This is very disgusting to say that even various complaint registered over phone at customer care since AC purchasing date but no solution done by the company. Hence you are requested to please do the needful.

Regards
Jayanta Kham
125 Gangapuri, Purba Putiary,
Kolkata 700 093

for the past 2 months i was lodging the service request for repairing my inverter AC. even after around 10 -15 request no body attended my request. that too in kerala it is too hot. i am planing to submit a case before consumer court. i never experienced such a worst customer care in my life

Very bad experience with hitachi service

Sir,

I am an owner of Hitachi Window AC purchased in July 2018. Problem is that AC not working properly, there is no proper cooling & very noisy atmosphere when ever it is started. This is very disgusting to say that even various complaint registered over phone at customer care since AC purchasing date but no solution done by the company. Hence you are requested to please do the needful.

Regards
Shobh Nath
Add. Ward no 9 Bhitarwar distt. Gwalior MP
Mob- xxxxx