Follow us on: 
IndiaFirst Life Insurance Customer Care No. 1800 209 8700
Updated on Thursday, 21 April 2022 - 5:43pm
Please select your Preferred Language : English, Hindi, Telugu
To Track Fund Value, Policy information.
Organization:
IndiaFirst Life Insurance Co. Ltd. Toll free Number(s):
- 1800 209 8700 (For Customer Service, Mon-Sat, 9am-7pm)
All India Number(s):
- 88288 40199 (For Online Purchases, Mon-Sat, 9am-7pm)
- 022-6274 9898 (For Call/WhatsApp Support)
- +91-22-62749898 (For Callers outside India only)
Website:
Official Website IVRS Menu
1800 209 8700Please select your Preferred Language : English, Hindi, Telugu
- Press 1 : To know more about your Policy.
- Press 2 : To Enquire or Purchase a new Product.
- Press 3 : To know more about khata Account.
- Press 4 : To Register a Claim.
- Press 5 : To change your Preferred Language.
SMS Service
Send SMS to : 92444 92444 from your registered mobile number.To Track Fund Value, Policy information.
- FUND [Mention Policy No]
- POLICY [Mention Policy No]
Emails
- customer [dot] first [at] indiafirstlife [dot] com (For Service Requests)
- claims [dot] support [at] indiafirstlife [dot] com (For Claims)
Important Links
Grievance Redressal Mechanism
Level 1 : Contact Us
- Go to QRC (Queries, Requests&Complaints) section in website
and raise the Request/Complaint. - Send email to customer [dot] first [at] indiafirstlife [dot] com, call on 18002098700
or walk in to any of our IndiaFirst Life branch and submit your grievances. - You can also mail/courier at the address or contact grievance redressal
officers in your city mentioned in the table below.
Level 2 : Take Your Grievance Further
- A written communication starting reasons of either redressing/rejecting the
grievance will be sent to you within 15 days from the date of receipt of the grievance. - In case of no revert from you, within 8 weeks from the date of your receipt
of our response, the complaint will be treated as closed. - If you are not satisfied/not received any response within 15 days, then, you may
approach Grievance Officer at any branch or write to our Grievance Redressal
Officer at grievance [dot] redressal [at] indiafirstlife [dot] com. - An Acknowledgement to all the grievances will be sent within 3 days of the receipt.
Level 3 : Approach IRDAI Grievance Cell
- If you are not satisfied/not received a response within 15 days, you may approach the
Grievance Cell of IRDAI :
Phone : 18004254732
Email : complaints [at] irda [dot] gov [dot] in
Address : Consumer Affairs Department
Insurance Regulatory and Development Authority
of India, Sy. No. 115/1, Financial District,
Nanakramguda Gachibowli,
Hyderabad-500032, Telangana
Fax : 040-66789768
Level 4 : Reach Out To Insurance Ombudsman
- In case issue remains unresolved then approach the Insurance Ombudsman. The complaint
should be written/signed by the Customer.
Grievance Officer Contact Detail
| Location | Name | Contact No. |
Address | |
|---|---|---|---|---|
| Ahmedabad | Swati Agarwal |
079-26318700 | Swati [dot] Agarwal [at] indiafirstlife [dot] com | 206/207, Zodiac Plaza, Near Nabard Flats, Opp. Shambhu Coffee Bar, H L Commerce College Road, Ahmedabad-380009 |
| Baroda | Swati Agarwal |
8291938349 | Swati [dot] Agarwal [at] indiafirstlife [dot] com | 302, K.P.Infinity,Opp YES Bank,Natubhai Circle, Race course main road, Baroda-390007 |
| Surat | Swati Agarwal |
0261-4058700 | Swati [dot] Agarwal [at] indiafirstlife [dot] com | 304,Titanium Square, Adajan,PalHajira Road, Surat-395009 |
| Bangalore | Rekha Jawalkar |
080-68280100 | Rekha [dot] Jawalkar [at] indiafirstlife [dot] com | 27/7, "Professional Court, 15th cross, ,Jayanagar 3rd Block, Above HDFC Bank, Bangalore-560011 |
| Chennai | Rekha Jawalkar |
044-61216200 | Rekha [dot] Jawalkar [at] indiafirstlife [dot] com | New No. 14, Old No. 83, TSS Plaza, 1st Floor,Arcot Road, Vadapalani, Chennai-600026 |
| Cochin | Rekha Jawalkar |
0484-6715000 | Rekha [dot] Jawalkar [at] indiafirstlife [dot] com | 1st floor, Palakat Building, Vytilla Kundanoor Bypass Road, Cochin, Kerala-682019 |
| Delhi | Preeti Chaudhary |
011-39621201 | Preeti [dot] Chaudhary [at] indiafirstlife [dot] com | Third Floor- 303-306, Mohan Dev Building, Near Vandana Building Tolstoy Marg, Connaught Place, New Delhi-110001 |
| Chandigarh | Preeti Chaudhary |
0172-5068701 | Preeti [dot] Chaudhary [at] indiafirstlife [dot] com | Office no. 3, 2nd floor, Berkeley's Square, Plot no. 24, Industrial Area Phase 1, Chandigarh, 160002 |
| Ludhiana | Preeti Chaudhary |
0161-4636057 | Preeti [dot] Chaudhary [at] indiafirstlife [dot] com | Sco123, 5thFloor, FrontSide, FerozeGandhi Market, Near IDBI Bank, Ludhiana-141001 |
| Hyderabad | Lillian D'silva | 033-61658700 | lillian [dot] dsilva [at] indiafirstlife [dot] com | 3rd Floor, Keerthi & Pride Towers, Road No. 2, Banjara Hills, Hyderabad-500034 Telangana |
| Visakhapatnam | Rekha Jawalkar |
0484-6715000 | Jawalkar [at] indiafirstlife [dot] com | D.No: 47-10-15(2),GF-3,Ground Floor, AG Avenue Building, Shop No3, 2nd Lane, Dwarakanagar, Visakhapatnam-530016 Andhra Pradesh |
| Vijayawada | Rekha Jawalkar |
0484-6715000 | Jawalkar [at] indiafirstlife [dot] com | D No:40-1-60, 3rd Floor, Chand Imperia, Opp. Eenadu Office, Near Benz Circle, M.G. Road, Vijayawada, 520010 Andhra Pradesh |
| Kolkata | Lillian D'silva | 033-61658700 | lillian [dot] dsilva [at] indiafirstlife [dot] com | 3rd Floor, Satyam Tower, Kaikhali, VIP Road, Next to B.P. Poddar Institute of Management and Technology, Kolkata-700052 |
| Bhubaneshwar | Lillian D'silva | 0674-2548672 | lillian [dot] dsilva [at] indiafirstlife [dot] com | Unit no. 4A&B, 5th floor Block no.2, BMC Bhawani Commercial Enclave, Sahid Nagar, Bhubaneswar-751007 |
| Patna | Lillian D'silva | 0612-2575211 | lillian [dot] dsilva [at] indiafirstlife [dot] com | Office no 5&6, 2nd floor, Orchid mall, Boring road, Opp AN college, Patna 800013 |
| Guwahati | Lillian D'silva | 0361-2521455, 0361-2521456 |
lillian [dot] dsilva [at] indiafirstlife [dot] com | Royal Centre, Office No 305,G S Road, Bora Service, Guwahati 781007, Assam |
| Lucknow | Vikash Gupta | 0522-6668700 | vikash [dot] gupta [at] indiafirstlife [dot] com | IInd Floor Cyber Tower, Vibhuti Khand, Gomti Nagar, Lucknow, 226010 |
| Pune | Shruti Srivastava |
020 61658700 | srivastava [dot] shruti [at] indiafirstlife [dot] com | 2nd Floor, Gulmohar Plaza, Above ICICI Bank, I.T.I. Road, Aundh, Pune-411007 |
| Mumbai | Shruti Srivastava |
022-66971235, 022-66971236, 022-66971237 |
srivastava [dot] shruti [at] indiafirstlife [dot] com | 408, 4th Floor, Sai Infotech, Patel Chawk, Near Metro Station, R. B. Mehta Marg, Ghatkopar ( E ), Mumbai-400075 |
| Jaipur | Pankaj Pareek | 0141-3072602 | pankaj [dot] pareek [at] indiafirstlife [dot] com | 301, 3rd Floor, Riddhi Tower SB 57, Opp SMS Stadium, Jaipur, Rajasthan, 302017 |
| Indore | Pankaj Pareek | 0731-4051353 | pankaj [dot] pareek [at] indiafirstlife [dot] com | Princess Business Skyline, Office No-206, Second Floor, Opposite Orbit Mall, Vijay Nagar, Indore (MP)-452010 |
| Bhopal | Pankaj Pareek | 0755-4098700 | pankaj [dot] pareek [at] indiafirstlife [dot] com | Plot No-8, 3rd Floor Ranjeet Tower,MP Nagar Zone-2, Bhopal462011 |
| Udaipur | Pankaj Pareek | 0294-2424089 | pankaj [dot] pareek [at] indiafirstlife [dot] com | Office No 203, Icon Tower, 2nd Floor, Madhuban, Udaipur, Rajasthan-313001 |
| Gorakhpur | Vikash Gupta | 0551-2205096 | vikash [dot] gupta [at] indiafirstlife [dot] com | Shop no 14&15, 3rd floor, Cross Mall, Bank road, Golghar, Gorakhpur-273001 |
| Bareilly | Vikash Gupta | 0581-2510463 | vikash [dot] gupta [at] indiafirstlife [dot] com | Office no.2 [rear side], 2nd floor, A 2 Square, 154 A, Civil lines, Opp. D M Residence, Bareilly-243001 |
| Kanpur | Vikash Gupta | 0512-2398700 | vikash [dot] gupta [at] indiafirstlife [dot] com | 301, 3rd floor, Krishna Tower, Civil lines, Kanpur-208001 |
| Warangal | Lillian D'silva | 033-61658700 | lillian [dot] dsilva [at] indiafirstlife [dot] com | 7 & 8, 1st Floor, Kandakatla Gateway, Kakatia University Cross Road, Hanamkonda, Warangal-506009 Telangana |
| Rajahmundry | Rekha Jawalkar |
0484-6715000 | Jawalkar [at] indiafirstlife [dot] com | 2nd Floor, Yasodhan, Danavaipeta, Rajahmundry- 533103, Andhra Pradesh |
Address
IndiaFirst Life Insurance
Company Limited 12th and
13th Floor, North [C] wing,
Tower 4, Nesco IT Park,
Nesco Center, Western Express
Highway, Goregaon (East),
Mumbai-400063
Comments
Policy documents not received more than 45 days
Dear Sir,
I have paid for India first insurance 5 year plan policy in August 2020. Till today i have not received my policy documents.
Finally I have received a call from someone India that he received a policy documents which is not related to his wife (same name as mine) the place also difference. I have directed the postman and given the right address as India first has mentioned the wrong postal address on the documents.
After several follow up till today i have not received my policy document.
I would request you to kindly assist me in this regards.
I am very upset with the poor service rendered by India First.
Appreciate your immediate response.
Regards
Asha
Old policy enquiry
Kya app purani policy ki konsi bhi company ki policy ki file karte ho kya
Wrongly sending mail to my mail id
I am S.Veerabadrasamy from puducherry and i am getting mail from your company for the name veerabadrasamy mahadeve. Check your customer data and send the mail to the respective person. In future please avoid sending mail to my mail.id
With regards,
Veerabadrasamy.
non-receipt of unused premium of housing loan
R/sir,I have taken a home loan in Feb.2017 an amount Rs. 26 Lakhs and Insured with your company with Rs.81750/-. On 04/05/2019 I deposited the same loan to the bank nearly amount Rs. 23.38 Lakhs and gave a letter to Branch Manager BOB Pancheel Branch Ajmer and a copy to your company to pay unused premium of housing loan. Inspite of contineous chasing, frequent calls once again I gave a letter to deposit the unused housing premium. But after a gap of more than 15 months nothing has been heard so far. The same matter I also give to customer care sell of your company but still I have not received any refund amount from your company.
Please do needful urgently.
MY gcli Number 5617269 : Case Number:5674564
Please contact me
Please you cntact me emadiatly
Death claim
Dear sir my wife death claim No Is CN2019022100091 from your side rejected for age proof can I correction from thasildar then after summit the document as you wish please do it need fully as soon as possible