Ixigo Customer Care Number

Updated on Wednesday, 20 March 2024 - 3:19pm

Organization:

ixigo

All India Number(s):

011-6122 4444 (Customer Support, 24*7)

Website:

Official Website

Note: You can use only 24*7 live chat or call support. For more details go to help.

FAQs & Chat

Comments

Tue, 22/10/2024 - 11:36pm — Krishna Balla (not verified)

Amount got debited but no booking showing in ixigo app

I have completed my payment through ixigo pay later app, and i have made the payment but not received any booking

Sun, 21/07/2024 - 8:59pm — Sushant kumar (not verified)

Money deducted but not give ticket

Mere account se paise kat Gaye per mujhe ticket nhi mila aur payment failed dikha raha hai

Wed, 26/06/2024 - 10:38pm — Anil kannao (not verified)

Booking issue

From last few days it is very difficult to book rail ticket in senior citizen quota while booking from ixigo senior citizen quota not display only general and ladies quota shown kindly replay how to book senior citizen ticket for confirm lower birth

Fri, 21/06/2024 - 2:13am — Anand Mishra (not verified)

Don’t received tickets after money deducted

I use the IXIGO website to book the train ticket from Lucknow to Dehradoon. Money deducted from my account but the ticket is not issued.

Sun, 05/05/2024 - 2:28pm — Anonymous (not verified)

The ixigo account got deleted along with ixigo balance

There was a refund of the train ticket amount in ixigo balance but the account got deleted by mistake and the amount as not been credited to the designated bank account so what to do if account got deleted with ixigo balance.

Wed, 24/04/2024 - 2:28pm — Aaditya Todkar (not verified)

Refunded amount not received

I was booking train tickets any my payment was completed successfully but the bookin got failed from ixigo. and the money is not refunded to my account. the amount was of Rs. 16489/- It was the worst experience i have ever got in booking apps.

Sat, 06/04/2024 - 11:27pm — Rashke kamar (not verified)

Money blocked

I booked a ticket but without any reason it's seen like payment has failed but amount has beed debited from my account ticket not booked also its not showing in incomplete booking my amount has missed no one are responding it's totally fraud and wrong way of system. Please solve this if any information needed pls contact

Thu, 04/04/2024 - 9:17am — Anonymous (not verified)

My bookings was confirming

My bookings was confirming but I didn’t travel i cancelled money came in the app and then I transferred it in my account but not received in my account pls resolve the issues!!

Sat, 10/02/2024 - 12:20pm — Shifana (not verified)

Money debited without ticket confirmation

I use the IXIGO website to book the train ticket from ernakulam to Mahe. Money deducted from my account but the ticket is not issued.

Sat, 20/01/2024 - 1:46pm — Jaseem (not verified)

Ticket not been issued

I use the IXIGO website to book the flight ticket from trivandrum to muscat. Money deducted from my account but the ticket is not issued.

Thu, 14/12/2023 - 3:35pm — Pritam (not verified)

Refund amount credited but not to reflect in my bank account

Plz send my refund money get back to my bank account I cancelled my ticket and money transfer to my account but not credited in my bank account soo plz Slove my problem other wise i took a legal action against company

Mon, 04/12/2023 - 3:00pm — Umesh Chandra (not verified)

Refund money

Hi this is umesh Chandra inform you that last 3rd of December i was cancel my train ticket and my ticket money was refund in ixigo money than I transferred into my bank account by using debit card but till now the money was not to be credited so please resolve my problem.... I need my money back.

Sat, 21/10/2023 - 1:03pm — SUDHILA SURESH (not verified)

railway ticket

I, SUDHILA L was trying to book train ticket from trivandrum to kasargode through ixigo . The payment was successful and the money was deducted from my account however booking was not confirmed. The payment reference number is 18322380625IGAQxx on 11.10.2023. Please resolve the issue and initiate the refund.

Mon, 07/08/2023 - 10:45am — Hari Prasad Sinha (not verified)

Refund money

Hi this is Hari Prasad Sinha inform you that last 5th of August i was cancel my train ticket and my ticket money was refund in ixigo money than I transferred into paytm upi no but till now the money was not to be credited so please resolve my problem.... I need my money back.

Mon, 31/07/2023 - 2:18pm — manish kumar (not verified)

About payment refund

I was booking one tickets from Gorakhpur to varanasi of gkp-bcy express train of 27 july. But the tickets were not booked and my payment was also deducted. The refund will not have come yet. payment from UPI ID. plz resolve my problem.

Mon, 10/07/2023 - 8:07pm — dinesh das (not verified)

I was booking tatkal tickets from pune to akola of Azad Hind Exp

I was booking tatkal tickets from pune to akola of Azad Hind Express train of 3rd June. But the tickets were not booked and my payment was also deducted. I did the payment two times. But also the refund will not have come yet

debit card payment

Wed, 26/07/2023 - 9:07pm — Avinash Kumar (not verified)

I was booking tatkal tickets .

All india-63 7OO. 49.277. Ixigo refund status not complaint.I was booking tatkal tickets from pune to akola of Azad Hind Express train of 3rd June. But the tickets were not booked and my payment was also deducted. I did the payment two times. But also the refund will not have come yet

debit card payment

Wed, 26/07/2023 - 9:05pm — Avinash Kumar (not verified)

Money refund kese hoga

All india-63 7OO. 49.277. Ixigo refund status not complaint.

Fri, 02/06/2023 - 1:52pm — Niraj Mantri (not verified)

Tickets not book, amount deducted, not refunded

Fri, 26/05/2023 - 5:25pm — Swati (not verified)

Refund of money from IXIGO momey max account.

I cancelled ticket on 22 may for some reasone through ixigo .According to Ixigo they transfered the money to ixigo money max account .There was an option to transfer that money again to the source from where you have paid the money ,I did the same.Again according to Ixigo the refund has done by them but the problem is the money is not reflecting in my account .I tried connecting customer service but its useless.
Booking ID : IXITRS234413908478171 and the amount is Rs 5590 .Kindly look into this matter and resolve my problem.

Fri, 21/07/2023 - 8:37am — Anonymous (not verified)

Payment not reflecting in my account

cancelled ticket on 20 july for some reasone through ixigo .According to Ixigo they transfered the money to ixigo money max account .There was an option to transfer that money again to the source from where you have paid the money ,I did the same.Again according to Ixigo the refund has done by them but the problem is the money is not reflecting in my account .I tried connecting customer service but its useless.
Booking ID : IXITRS179190237xxx and the amount is Rs 1513 .Kindly look into this matter and solve my problem.

Mon, 22/05/2023 - 3:07pm — Sushil Kumar Ranga (not verified)

I had cancelled my ticket on

I had cancelled my ticket on 21/05/2023 and the app is saying that they have refunded the amt but the amt is not reflecting in the bank account and now its been more than 2nd days also there is no option of connecting to the ixigo. Kindly look in to the matter

Mon, 15/05/2023 - 4:03pm — Raju (not verified)

Non refund of cancelled air ticket charges

I had booked air tickets on 10 May 23 from Pune to jaipur in Indigo air lines for journey on 12 May 23 through axis app and amount has also paid Subsequently. Due some problem the air ticket has cancelled on same day. Since five days has lapsed but i have not received my refunded amount so far. Kindly resolve issues
Thank you

Sat, 13/05/2023 - 1:17pm — Rahul (not verified)

Wrong ticket book

1 book 4 tickets Patratu to Howrah
And there are two ladies with us .
I preferred lower or middle seat but u gave me upper side seat so cheap app
Rqst to all all public of my country india please don’t use this app it’s too bad

Tue, 09/05/2023 - 12:58pm — Anonymous (not verified)

Ticket did not book and amount deducted, not refunded

I was booking train ticket from Ghataprabha to Bangalore on 09-May-2023,
Amount deducted from Phonepe but ticket not booked. Amount not refunded
Phonepe transaction ID : T2305091229170961468836

Thu, 20/04/2023 - 3:19pm — Bharat dev (not verified)

Non refund of money transferred to Ixigo for train ticket

I tried booking ticket delhi - chandigarh in NDLS chandigarh shataabdi for 25 April on 17 April.
Didnot receive any ticket and money not refunded.
GPay transaction no. 2QQMPQAHW5LH5FFGNRO

Thu, 23/03/2023 - 10:15am — Rj (not verified)

Refund

I contact ixigo for my refund they refunded my full payment. I received my 47,156 rupees refund fully customer service is awesome

Thu, 16/03/2023 - 11:02am — Anonymous (not verified)

Complaint my ticket

I have contact us 892-75 79:694 booking id I did book a ticket on 18-feb-2023 ticket unsuccessfull, but my amount 326/- deducted, and refund not credit in my account.

Sat, 04/03/2023 - 10:04am — Amol Bhimrao Ghodile (not verified)

Tickets issue

Hello sir !
I have booked 5 train ticket Pune to Badnera
Railway ticket on 04/05/2023
17:35PM Amol Ghodile, Eknath Ghodile, Sushila Ghodile, Bandu Ghodile, Rupali ghodile .
I have to senior citizen Sushila and Eknath age of 71 and 80 I already mention my preference is 2 Lower seat
But I got all upper seat why is this possible I want to Lower seat...
Please do the needful,
Thanks !
Amol Ghodile
04/03/2023

Mon, 17/04/2023 - 10:23pm — Dilip (not verified)

Rong seat confirmed

Hello sir !
I have booked 5 train ticket Pune to Badnerafrom ixigo contact.784.896.71.xx
Railway ticket on 04/05/2023
17:35PM Amol Ghodile, Eknath Ghodile, Sushila Ghodile, Bandu Ghodile, Rupali ghodile .
I have to senior citizen Sushila and Eknath age of 71 and 80 I already mention my preference is 2 Lower seat
But I got all upper seat why is this possible I want to Lower seat...
Please do the needful,
Thanks !
Amol Ghodile

Mon, 27/02/2023 - 4:52pm — Kartik Dixit (not verified)

Refund not reflecting in bank account

I had cancelled my ticket on 17th feb and the app is saying that they have refunded the amt but the amt is not reflecting in the bank account and now its been more than 10 days also there is no option of connecting to the ixigo. Kindly look in to the matter

Sun, 19/02/2023 - 9:22pm — Nikhil (not verified)

Ticket not book but amount deduct

Hello
My booking id IXITRS169663046422031 I did book a ticket on 18-feb-2023 ticket unsuccessfull, but my amount 326/- deducted, and refund not credit in my account.

Please do needfull

Thu, 12/01/2023 - 3:18pm — Ashok Kulkarni (not verified)

Refund

sir,
Namaste !

I have booked 2 Tickets PUNE TO KHANDWA Rly.Ticket on 10.01.2022
12.05 PM
( Ashok and Mangal Kulkarni )
Received remark - FAILED
But Rs.1210/- Debited from my bank
I contact your office - your officer said you will get this amount back
but this amount NOT RECEIVED YET / NOT CREDITED IN MY BAMK
Please do the needful,
Thanks !
KULKARNI ASHOK
12/01/2023

Tue, 28/02/2023 - 8:07am — Kaibarta Bhue (not verified)

Refund money

Refund my money

Fri, 06/01/2023 - 12:50pm — Anonymous (not verified)

I have not yet credited my

I have not yet credited my refund money.
The status shows it has been refunded.
There is no proper option to contact too, this is not any kind of service.

Wed, 04/01/2023 - 9:51am — Vishal Prabhakar (not verified)

Refund

Sir Maine 2 jan ko je train ka ticket cancel kar diya tha aur phor 3 Jan ko bta raha hai ki aapka paisa credit ho gya hai successful but paisa account mai nhi aaya hai aur mai customer service karne ki kosis kar raha hoon par koi response nhi aa raa hai ab maikya karu iska itna ghatiya customer service hai

Sat, 17/12/2022 - 12:28pm — Ritesh Kumar Pandey (not verified)

Refund amount

I have booked flight bilaspur to indore 12 dec 22 but some reason I have cencled my booking , but refund amount is not credited my account after 7 day . Why are you showing technical issues

Wed, 11/01/2023 - 6:12pm — Venkateshwara rao p (not verified)

Train ticket booking failed. Amount credited and not refunded so

Train ticket booking failed. Amount credited and not refunded so far.This is my trip from Secunderabad Jn to Nellore on 10-01-2023 (Trip Id: IXITRS140326045698245).

Mon, 28/11/2022 - 10:48pm — Asmita Mahapatra (not verified)

My UpcominTrips are not visible on the app

I am unable to see any upcoming flights trips that i have booked on my account.
Contact me to solve the issue

Sat, 17/09/2022 - 9:24am — Bapun rana (not verified)

17/7/2022 train bbsr to soro

17/7/2022 train bbsr to soro train cancelled pls refund this train ticket fair

Tue, 11/10/2022 - 1:03pm — ixigo (not verified)

Train cancellation

Hi There,

Greetings from ixigo!

Please reach out to us via www.ixigo.com/help for assistance since we are unable to locate any details here in order to check and assist.

Thanks
Team ixigo

Mon, 05/09/2022 - 2:16pm — vinoth (not verified)

facing issue with booked ticket today

today i booked ticket to chennai to ernakulam amount deducted in the bank but no conformation was done by the website
in the name of seena damodharan and my billdesk number is YKVB1392104126 pls send the ticket or conform that the ticket is booked

Sun, 24/07/2022 - 5:04pm — Abdus Salam (not verified)

Unable to verify my email & mobile no

I am from Dhaka, Bangladesh. Country code +880
"Verify your registered Email ID & Mobile
You Email ID & Mobile are not verified. Please verify".

Enter OTP sent on your registered Mobile & Enter OTP sent on your registered Email ID
not found. How can i register

Abdus Salam
Dhaka, Bangladesh

Tue, 28/06/2022 - 2:53pm — Abhineet kumar (not verified)

Request to refund my money

I have cancelled my ticket but my refund money did not show in my bank account.

Mon, 27/06/2022 - 4:35pm — PRDEER NARANG (not verified)

AMOUNT 1021 REFUND

DEAR SIR
POP-xixgo
sir me delhi to shivan ke lia ticket book kar reha tha jo ki nhi hua h but amount cut chuki h 1021 sir mere paise kab tak refund ho jayge plz sir

Mon, 06/06/2022 - 4:51pm — Prithvi Nair (not verified)

Full amount not refunded

I cancelled the Train ticket from Yeshvantpur to howrah my amount is been deducted please refund it

Sat, 04/06/2022 - 12:03pm — Siya Das (not verified)

I booked ticket by app this

I booked ticket by app this afternoon but i never received any notification but payment was debited from my account. i booked ticket from kalyan to Brahmapur 14th june 2022.

Mon, 30/05/2022 - 12:30pm — piyush malviya (not verified)

TODAY I BOOKED TICKET THROUGH

TODAY I BOOKED TICKET THROUGH IXIGO APP BUT AMOUNT DEBITED FROM MY ACCOUNT AND BOOKING NOT CONFIRMED.SO PLEASE TAKE AN IMMEDIATE ACTION ON THIS AND REPLY AS SOON AS POSSIBLE.Booking ID: IXITR385573444087
Train Name: AMARKANTAK EXP
Travel Date: 2022-06-01
PAYMENT RS-167.17

THANK YOU

Mon, 23/05/2022 - 10:46pm — manish dave (not verified)

Refund not credited to my account

IXITR380780968215
The amount of 246 not yet credited they are taking advantages it is better to stop booking from ixigo

Wed, 09/02/2022 - 7:29pm — Jignesh Sheth (not verified)

no confirmation email about the booking

I booked ticket by app this afternoon but i never received any notification but payment was debited from my account. i booked ticket from Bangalore to Pune 15th Feb 2022.pick up point Anand Rao circle bus pick up timing at 12.30pm.

Tue, 07/06/2022 - 9:12am — V. Venkatesan (not verified)

Refund on cancelled train ticket

I have booked a train ticket from Newdelhi to Vadodara. Then the ticket was cancelled due to some unavoidable reasons. The amount was refunded on 31.05.2022and transferred to my debit card account( only on your message) stated that the same will be on my account on 02.06.2022. But till date the amount of refund is credited in my account. Further I came to know that you never refunded. If so please tell me where to knock the door? Is railway ministry is responsible.

Thu, 02/06/2022 - 11:33am — Mithun Mandal (not verified)

Refund

I have booked six train tickets on 29th May,2022 my Rs-831 deducted from my account.Booking not completed I have requested to transfer money till I have not received my in my account.

Thu, 03/02/2022 - 11:03pm — Krishna Chaurasiya (not verified)

We are cancel ticket but

We are cancel ticket but money will be not refund in back account

Thu, 03/02/2022 - 4:14pm — Geetha (not verified)

I'm not received amount till now for all tickets of cancellation

I'm not received amount for all 4 tickets for cancellation till now tell me

Thu, 27/01/2022 - 9:34pm — Amrit Raha (not verified)

Refund of my cancelled trip

Hello dear,
I have booked one ticket for my parents Kolkata CCU to Port Blair IXZ. But due to SOME UNTOWARD CIRCUMSTANCES I HAVE CANCELLED MY booking dated 12th Jan 2022 and my cancellation date is 11 Jan 2022 and I have issued with my refund from SpiceJet airlines on the same date that is 11 Jan 2022 but still I am waiting to have my refund credited to my bank account from your end.
My booking ID is IF220XXXXX961044

Please look into the matter and credit my refund as soon as possible please.

Wed, 19/01/2022 - 9:07am — SULABH (not verified)

REFUND NOT RECEIVED

Flight Cancelled by Airlines. Refund Not Received yet.
Booking ID - IF21122921791714
Flight - Go First G8-277

Thu, 16/06/2022 - 12:58pm — Sanjay Kumar (not verified)

Refund not received

Please arrange refund many

Sun, 24/10/2021 - 1:00pm — Abhinav (not verified)

Refund

On 8th of October, I did my confirmed ticket and 24th oct. Today i Checked train automatically cancelled by irctc. Please check it and refund me my money. Trip id IXITR286139643888.

Sun, 09/01/2022 - 11:49am — Anurag Yadav (not verified)

Refund

We are cancel ticket but money will be not refund in back account

Mon, 20/09/2021 - 10:32pm — Neha (not verified)

Ticket cancellations refund

My ticket cancel by airlines now they giving me refund but I book my ticket by your app so please take necessary action to refund my amount booking id TJ100914790314

Sun, 10/04/2022 - 1:32am — Apeksha Shrivastava (not verified)

Hi Did you get the refund of

Did you get the refund of the tickets cancelled by airlines?

Mon, 13/09/2021 - 5:24pm — ATUL KUMAR TRIPATHI (not verified)

Train booking not confirmed and money deducted my account.

I had a booking from varanasicity to khalilabad railway station .booking not confirmed and money deducted in my account .I want refund my money.

Sun, 12/09/2021 - 10:35am — Alishan (not verified)

Money refund problem

I have to cancel my ticket Hoa it has been 7 days but till now I have not got my money back please do something thank you.

Fri, 19/11/2021 - 5:21pm — Rahul (not verified)

Dr sir/ mam No rifund I'm

Dr sir/ mam
No rifund
I'm ticket not confirm
But I'm Mani is not rifund
Plz help mi

Tue, 24/08/2021 - 7:45pm — Dhirendra kumar singh (not verified)

Ticket not issued

Amount Rs 9912 deducted by transaction id T2108241835542562058203 but ticket not issued. Please refund my deducted amount.

Mon, 23/08/2021 - 12:54pm — Sanjoy Saha (not verified)

Quarry

Sir/Madam
I am Mr. Sanjoy Saha, I want to know why you stop corona virus tracker from your ixigo rail app. Please add this it was very good things.

Wed, 03/02/2021 - 3:26pm — AJOY Biswas (not verified)

No refund no ticket

I bought Tarin tickets, money and but did not give tickets. So I want my money. Plz take necessary action

Thu, 02/09/2021 - 11:00pm — Avinash pandey (not verified)

Refund

I tried booking ticket twice on 2-09-21 but both time money got deducted but no refund happend. Please help

Tue, 11/05/2021 - 9:03am — SHIVKUMAR (not verified)

Paimeint deduct pr ticket nhi hua

Dear sir mera paise deduct ho gya pr ticket nhi hua

Wed, 03/02/2021 - 3:21pm — AJOY ROY (not verified)

I bought Tarin tickets, money and but did not give tickets

Sat, 06/11/2021 - 5:44pm — KARTHICK V (not verified)

I paid money for two bus

I paid money for two bus tickets by phone pay app
I have a receipt but tickets are not allotted for me

Wed, 27/01/2021 - 3:11pm — ShaneAlam (not verified)

Refund money

sir (26/01/2021) 20:34 PM I had ticketed Shahdara to Saharpur. My first transaction was spread 294 Amount reduced but it did not get refund, after that I got confirmed ticket again but still confirmed my first Payment refund not done

Wed, 27/01/2021 - 2:57pm — ShaneAlam (not verified)

Refund money

Fri, 12/11/2021 - 4:50pm — Subramonian Narayanan (not verified)

Non refund of amount-

I have booked a ticket from Bangalore to Coimbatore on 11-11-21. An amount of Rs.769 was debited from my bank account. But on reservation made. Please refund the amount. I have contacted the costumer care of ixigo Bangalore over telephone. No response.Hope I don't have to approach consumer protection.

Fri, 08/01/2021 - 7:23pm — Suryakant sharma (not verified)

Payment confirmed but ticket not books

Sir I'm booked my ticket 15.01.2021 payment 2979.0 done from my bank but ticket not booked

Sat, 26/12/2020 - 2:14pm — Vikas Mohite (not verified)

Payment successful but ticket not book

Hai sir I am book in 12.01.2021 train ticket will be amount 1483Rs. debited but ticket not booked.so plz amount refunded sir..

Fri, 18/12/2020 - 1:14pm — Pramod Kumar (not verified)

sir I am book in 04.01.2021

sir I am book in 04.01.2021 train ticket will be amount 755 debited but ticket not booked.so plz amount refunded sir.....

Wed, 16/12/2020 - 6:48pm — imrn khaan (not verified)

regrding payment issue

TODAY I BOOKED TICKET THROUGH IXIGO APP BUT AMOUNT DEBITED FROM MY ACCOUNT AND BOOKING NOT CONFIRMED.SO PLEASE TAKE AN IMMEDIATE ACTION ON THIS AND REPLY AS SOON AS POSSIBLE.
THANK YOU

Wed, 09/12/2020 - 1:38pm — Sukumar S (not verified)

Payment refund

Hai sir I am book in 09.12.2020 train ticket will be amount 182 debited but ticket not booked.so plz amount refunded sir.....

Tue, 08/12/2020 - 11:31am — A V RANGANAYAKULU (not verified)

Refund of the ticket amount for a cancelled flight

I have reservation to go from vijayawada to cuddapah on 26-11-2020, in Truejet flight. But the flight was cancelled, due to cyclone. since then, the ticket amount is not refunded. At least no body are responding for my phone calls, or the mail sent by me, could not be delivered to them. What to do now.

Thu, 08/10/2020 - 2:47pm — Anonymous Ashish Chaudhary (not verified)

Paisa kat gya h pr ticket book nhi hua h

Sir mera paisa kat gya pr mera ticket book nhi ho pay or abhi tak mujhe mera paisa bhi nhi mila h

Wed, 16/09/2020 - 10:35pm — Ashwani Patel (not verified)

Paisa kat gaya lekin ticket nahi mila

Sir
Mai 14-09-2020 ko Ltt to gorakhpur ka ticket mara to paisa mere account se kat gaya lekin ticket ka kuchh msg nahi
Plz ya to ticket bhej do ya fir paisa wapas kar do
Thanku

Thu, 10/09/2020 - 12:27pm — Vinay kumar (not verified)

Ticket booking faill hone ke baavjood paisha katna

Sir Maine aaj ticket book Kiya tha Magar tiket book nahi huva aur paisha kat Gaya cancell karne ke bavjood bhi Pasha Khate me nahi aaya kripya madad kare

Mon, 18/01/2021 - 5:37am — Amanpaswa (not verified)

Sir plz Mera paisa wapas Kiya

Sir plz Mera paisa wapas Kiya AISA
Mere saath do Baar ho chuka hai
Aur mujhe bahot SE ticket book
Karana padata hai sir 7 day kya 1month
Pass ho Jaane ke bavvjood bhi
Refund nhi huaa sir kya police complainnt
Kar Sakta hoo ..
Ya aap hamar paisa hme plz
Wapas karenge

Thu, 03/09/2020 - 2:58pm — Amarish Kumar (not verified)