Email

• helpdesk [at] jkbmail [dot] com (General Query)

Important Links

• Complaint Form
• Apply For Credit Card
• Credit Card E-statement
• SMS Alert Service Form

If your card is lost/ stolen

• If your card is lost/ stolen then, you have to call 1800220600 (24 hour help desk) can be accessed across the country or email at helpdesk [at] jkbmail [dot] com
  Corporate Office Address: Headquarters, Srinagar
  Telephone No.: 0194-2481936, 0194-2481953

Grievance Redressal / Complaints

Level 1:

• If you have any query/complaint then firstly you have to call 18008902122 or email at helpdesk [at] jkbmail [dot] com

Level 2:

• Incase you are still not satisfied with the response from any of the recent contacts with the Bank, you can contact to Grievance Redressal Officer at the details given below:
  Designation: Grievance Redressal Officer
  Ph: 0194-2713563, 0194-2502685
  Email: grievance [dot] creditcards [at] jkbmail [dot] com
  Address: Corporate Headquarters,
  M.A. Road; Srinagar.

Level 3:

• If your query is not resolved with in 7 days then, you can email to Customer Care Department at jkbcustomercare [at] jkbmail [dot] com.
• You can visit to Card Issuing Bank at the following Address:
  Address: The Jammu And Kashmir Bank Ltd,
  Digital and Alternate Channels,
  Corporate Headquarters, M. A.
  Road, Srinagar-190001.
  (J and K) India

Level 4

• You can also lodge your complaint online through CMS Portal.

Registered Address

M A Road
Srinagar 190 001
Jammu and Kashmir