IVRS Menu: 1800 890 2122

First select your preffered language (English/Hindi/Urdu)

• Press 1: To report lost or theft of your card and card related services
• Press 2: For account information
• Press 3: For enquiry related to product deposit for x-rate etc
• Press 4: For services related to pension information or electricity bill etc
• Press 5: To change language

Level 1:

• If you have any query/complaint, then you can contact on the details given below
  Contact No.: 18008902122, 0194-2481999
  Email: jkbcustomercare [at] jkbmail [dot] com , iamlistening [at] jkbmail [dot] com .
• If your query is not resolved then you can fill this Online Complaint Form.
• If you have any query related to ATM, then you can contact on the details given below
  Contact No.: 0194-2713333
  Email: helpdesk [at] jkbmail [dot] com
  Address : First Floor, Air India Building,
  Opposite Sher-i-Kashmir Park,
  Residency Road, Srinagar - 190001, India
• You can also fill the customer complaints relating to ATM Transactions Form

Level 2:

• If you are not satisfied by the resolution provided, then you can contact to the Nodal Officers of the Bank for resolution of Customer Grievances:

  Sr No.	Zone	Address details of Nodal Officer	Nodal Officer - Zonal Head
  1	Srinagar	Zonal Office M.A Road Srinagar 190001(JAnd K) Phone(LL): 0194-2471042 0194-2452658, 0194-2471723, 0194-2484008. Email: united [at] jkbmail [dot] com	Mr. Shabir Ahmad Bhat email: shabir [dot] a [dot] bhat [at] jkbmail [dot] com 7006512854
  2	Budgam	Zonal Office Industrial Estate Zainakote, Srinagar 190012(JAnd K) Phone(LL): 0194-2497735, 0194-2497736, 0194-2497734 Email: zoktwo [at] jkbmail [dot] com	Mr. Sajad Hussain Malik email: sajad [dot] malik [at] jkbmail [dot] com 9819263336
  3	Baramulla	Zonal Office Amargarh, Sopore 193201(JAnd K) Phone(LL): 01954-223595, 01954-223596. Email: zobara [at] jkbmail [dot] com	Mr. Arshad Hussain Dar email: arshad [dot] hussain [at] jkbmail [dot] com 8493083821
  4	Pulwama	Zonal Office JAnd K Bank Building Pulwama 192301(JAnd K) Phone(LL): 01933-241204, 01933-242226 Email: zopull [at] jkbmail [dot] com	Mr. Tariq Ali email: tariq [dot] ali [at] jkbmail [dot] com 9906664848
  5	Anantnag	Zonal Office Bakshiabad, Anantnag 192101 (JAnd K) Phone(LL): 01932-2227340 Email:zoksou [at] jkbmail [dot] com	Mr. Tasaduq Ahmad Dar email: tasaduq [dot] dar [at] jkbmail [dot] com 9596355066
  6	Jammu	Zonal Office Rail Head Complex Jammu Phone(LL): 0191-247102-25 Email: couple [at] jkbmail [dot] com	Mr. Rajesh Dubey email: rajesh [dot] dubey [at] jkbmail [dot] com 7006678594
  7	Kathua	Zonal Office Kathua Near Forest Protection Office Hatli Morh Kathua 184102 Phone(LL): 01922-234663 Email: zojtwo [at] jkbmail [dot] com	Mr. Sanjeev Kumar email: Sanjeev [dot] kumar [at] jkbmail [dot] com 9419163062
  8	Doda	Zonal Office Khan's Plaza, Near Dak Bunglow, Doda, Jammu And Kashmir. Pin-182202 Phone(LL): 01996-233589 Email: zoudam [at] jkbmail [dot] com	Mr. Fayaz Ahmad Bhat email: fayaz [dot] bhat [at] jkbmail [dot] com 9945477795
  9	Udhampur	Zonal Office Near Sanson Petrol Pump, Domail Udhampur-182101. Phone(LL): 01992-270367 Email: zjnone [at] jkbmail [dot] com	Mr. Rajesh Gupta email: rajesh [dot] gupta [at] jkbmail [dot] com 9419139852
  10	Rajouri	Zonal Office Muradpur, Rajouri, JAnd K- 185131 Phone(LL): 01962-253060, 01962-253454 Email: zorajo [at] jkbmail [dot] com	Mr. Satish Kumar email: kumar [dot] satish [at] jkbmail [dot] com 9419165522
  11	Ladakh	Zonal Office Opposite Tourist Information Centre, Main Bazaar, Leh Phone(LL): 01982-252023, 01982-252130 Email: priest [at] jkbmail [dot] com	Mr. Dorjey Angchuk email: dorjey [dot] angchuk [at] jkbmail [dot] com 9596858918
  12	Delhi	Zonal Office Plot 132-134, Sector 44 Gurgaon Phone(LL): 0124-4715800 Email: favour [at] jkbmail [dot] com	Mr. Rakesh Magotra email: rakesh [dot] magotra [at] jkbmail [dot] com 9419191974
  13	Mumbai	Zonal Office National Business Centre 1st And 2nd Floor, BAnd ra Kurla Complex BAnd ra East Near Asian Heart Hospital Besides JSW 4000051 Phone(LL): 022-26384200, 022-26384100 Email: sketch [at] jkbmail [dot] com	Mr. Raja Zaffer Khan email: rzkhan [at] jkbmail [dot] com 7889953245

Level 3:

• If your query is still not solved, then you can contact to the Principal Nodal Officer of the Bank
  Name Mr. Narjay Gupta
  Contact No: 0194-2502648
  Email: narjaygupta [at] jkbmail [dot] com
  Address: Office of the General Manager, Corporate Headquarters Srinagar.
• You can also lodge your complaint online through Compliant Management System (CMS Portal).