IVRS Menu No. 1800 572 1370
Select the Preferred Language (English/Hindi)
- Press 1: For Application Status
- Press 2: To Knowing Tag Benefits
- Press 3: For Tag Replacement Process
- Press 4: Tag Cancellation Process
- Press 5: To Speak To Service Representative
Frequently Asked Questions
- Faq's, Fee and Charges, Helpline Information, Document Requirement, all details given in middle of the page or you can select the service from dropdown option.
Grievance/Complaints
- In case of any complaint or query pertaining to any Transaction/s, the tag member may contact either by calling on customer care at 18005721370. In case the Tag member has any dispute in respect of any transaction.
- If your FASTag lost/Stolen Or complaint is regarding of any incorrect amount debit, call at Jammu & Kashmir Bank FASTag Call Centre number to register your complaint and also can register your complaint at Jammu & Kashmir Bank Branch.
NHAI/IHMCL/MORTH has launched 1033 helpline number for addressing NETC FASTag complaints related to Toll Plaza. You can simply dial 1033 from Mobile/Landline.
In case of harassment/misconduct/discourteous/rude behavior of toll collection staff :
- Your complaint is to be lodged with respective project directors at the Toll Plaza. Email at etc [dot] nodal [at] ihmcl [dot] com or call on toll free number 1033.