Install App

Emails

• we [dot] care [at] jiobank [dot] in (For General Query)
• care [at] jiopaymentsbank [dot] com (Customer Support)

Important Links

• Customer Complaint Form
• Frequently Asked Questions

For Unauthorised Transactions

Step 1

To report unauthorised transactions on your account, please contact customer care team on

• Call 18008919999 and provide the details - Transaction ID,Date,Amount and Type of
  Transaction(NEFT/RTGS/IMPS/UPI)

Step 2

• Email at care [at] jiopaymentsbank [dot] com from your registered email id using the following template.
E-Mail Subject: Unauthorized Transaction

Dear Jio Team,

I would like to report an unauthorised transaction
on my account. Details of the transaction are as follows:
Customer Mobile No:
Transaction ID:
Transaction Date:
Transaction Amount:
Type of Transaction (NEFT/RTGS/IMPS/UPI):

Regards,
Customer Name

Step 3

You can also write via Complaint Form

• Fill the mendatory details on the form and after that sent it to the nodal officers
  • Name: Mr. David Macklow
    Email: Nodalofficer [at] jiopaymentsbank [dot] com
    Address – Mr. David Macklow, 5th Floor, D-Wing, TC-22,
    Reliance Corporate Park, Ghansoli, Navi Mumbai – 400701,

Grievance Redressal Procedure

Level 1

• If you have any query/complaint, then you can contact at 18008907070 or email at we [dot] care [at] jiobank [dot] in .
• It will take 10 working days to resolve your query.

Level 2

• If your query is not resolved or if you did not receive any responce, then you can contact to the Head-Customer Service.
  Email : head [dot] customercare [at] jiobank [dot] in
• It will take 10 working days to resolve your query.

Level 3

• If your query is still not resolve or if you are not satisfy with the resolution, then you can contact to the Nodal Officer
  Contact : 18008907070 (9am to 9pm)
  Email : nodal [dot] officer [at] jiobank [dot] in
  Address : Dhirubhai Ambani Knowledge City,
  Building 25, 1st Floor, A Wing, Kopar
  Khairane, Navi Mumbai - 400709
• It will take 10 working days to resolve your query.
• You can also lodge you complaint online through RBI Ombudsman.

NEFT/ RTGS Customer Facilitation Centres

Address

Dhirubhai Ambani Knowledge City, Building 25,
1st Floor, A Wing, Kopar Khairane,
Navi Mumbai, Maharashtra - 400709