Email

customerservice [dot] india [at] jpmorgan [dot] com (Compalints)

Branch Offices in India

Location	Contact No.	Address
Mumbai	022-61573000 Fax: 022-66466204, 022-66466542, 022-39142704, 022-39142705	J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
New Delhi	011-66111700	Unit nos. 401 and 402, 4th floor, 'New Tower', Block A, Hyatt Regency Delhi, Bhikaji Cama Place, New Delhi-110066
Devanahalli	080-67693200	Hoysala Corpus, 2nd floor, Survey Number 29 (new Survey No. 29/5), Guttahalli Village, Kasaba Hobli, Devanahalli Taluk, Bangalore Rural District 562 110
Paranur	044-67200400	"The Canopy", 2nd Avenue, 2nd floor, Mahindra World City, Mahindra World City Sub-Post, Paranur, Chengalpattu Taluk, Kanchipuram District 603004

Other Officers Contacts

Desination	Name	Contact No.	Address
Managing Director & Bank CEO	Mr. Madhav Kalyan	022 6157 3000	J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai, 400098, India
Investor Services- Direct Custody & Clearing	Mr. Nilesh Lodaya
Country Local Market Sales	Mr. Madhur Agarwal
Head-Markets	Mr. Manish Jain
Head-Commercial Banking	Mr. Deval Vyas
Senior Country Business Manager	Mr. Arvind Singh

RTGS/NEFT

Branch	IFSC Code
Mumbai	CHAS0INBX01
New Delhi	CHAS0INBX02
Devanahalli	CHAS0INBX03
Paranur	CHAS0INBX04

NEFT/ RTGS Customer Facilitation Centre

MSME Loan Application

Global Corporate Bank-Credit Product Delivery
Address : JPMorgan Chase Bank,
N.A., Mumbai branch J.P. Morgan Tower,
Floor 2, Off CST Road, Kalina,
Santacruz East, Mumbai 400098,
Maharashtra, India
Email : gcb_cpd_india [at] jpmorgan [dot] com

Global Contacts

Grievance Handling Mechanism

Email : customerservice [dot] india [at] jpmorgan [dot] com

• Customers will receive a response within 10 business days and issue shall be
  resolved within this period.
• Complex complaints may take longer time to resolve and customer will be
  informed about the status of their complaint within this period.
• In case, customer is still unsatisfied with the response, th issue can be escalated
  to the Principal Nodal Officer of the Bank:

Principal Nodal Officer

Mr. Parag Sampat
Address: J.P. Morgan Tower,
Off CST Road, Kalina, Santacruz East,
Mumbai, 400098, India
Phone : 022-61573698
Email: nodal [dot] officer [at] jpmorgan [dot] com

If the customer has not received response within 1 month from the date of receipt of complaint
or unsatisfied with the response, Banking Ombudsman can be approached at the following address:

Banking Ombudsman

Reserve Bank of India
Garment House, 3rd Floor,
Dr. Annie Besant Road,
Worli, Mumbai, 400018
Phone : 022-24924607,
022-24960893,
022-24933358
Fax : 022-24960912
Email : bomumbai [at] rbi [dot] org [dot] in

RBI Ombudsmen Directory

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