IVRS Menu
- Press 1 : To identify yourself with your jupiter saving account number and date of birth.
- Press 2 : To identify yourself with your registered phone number and date of birth.
Email
- contact [at] jupiter [dot] money (For Contact Support)
- support [at] jupiter [dot] money (For General Query)
Important Links
Complaint Related To Banking/Loans
Level 1
- For any query/complaint, you can contact at 8655055086 or mail at support [at] jupiter [dot] money .
- If your query is not resolved, then you can also contact to the Grievance officer details given below:
Email: grievance [at] jupiter [dot] money
Address:
Jupiter HQ, 456, 17th Cross Rd, Sector 4,
HSR Layout, Bengaluru, Karnataka 560102
- Your query will be resolved within 5 working days from the date of complaint lodged .
Level 2
- If your query is still not resolved, then you can also contact to the nodal officer details mentioned below:
Contact No.: 0484-2866511
Email: grievanceescalations [at] federalbank [dot] co [dot] in
Address:
The Federal Bank Ltd.,
2nd Floor, Municipal Building, Aluva, Ernakulam,
Kerala, India, 683101
- For complaints related to loans, you can also contact to the nodal officer detail given below:
Email: nodalofficer [at] jupiter [dot] money
Address:
Amica Financial Technologies Private Limited,
Jupiter HQ, 456, 17th Cross Rd, Sector 4, HSR Layout,
Bengaluru, Karnataka 560102
Level 3
- If you are not satisfied with the resolution give, then you may also approach to the principal nodal officer details given below:
Contact No.: 0484-2626366
Email: support [at] federalbank [dot] co [dot] in
Address:
The Federal Bank Ltd.
Federal Towers, Aluva, Ernakulam, Kerala, India, 683101
Level 4
- If you are not satisfied with the resolution given in the above levels, then you can also contact on the details given below:
Address:
Reserve Bank of India,
4th floor, Sector 17, Chandigarh, 160017
RBI Contact Centre - 14448
- You can also lodge your complaint online through Complaint Management System (CMS) Portal .
Registered Office
Amica Financial Technologies Private Limited
3rd Floor, Viraj Building, Above HDFC Bank,
Khar West, Mumbai - 400052.
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