IVRS Menu: 1800 425 1199/ 1800 420 1199

• Press 1: To report unauthorised transaction.
• Press 2: For general banking services.
• Press 3: For credit card services.

Step 1 : Get assistance - Contact Centre

• Customers from India shall dial 18004251199 or 18004201199
  Email: ehelp@federalbank.co.in
• Customers from abroad shall dial +91-484- 2630994 or +91-484-2630995 to avail the services of Contact Center

Step 2 : Self Service -FedMobile ( Mobile Banking )

• Block debit card instantly using FedMobile, Mobile banking facility.
• Select the menu option Account Services ‐ Manage Debit Card. The list of cards issued in account will be displayed.
  Scroll and select the card, want to block and click Block this card.

Step 3 : Self Service -FedNet (Internet Banking)

• Block debit card instantly using FedNet, Internet Banking .
• Select the menu option Debit Card Services ‐ Block Debit Card. The list of cards issued in account will be displayed.
  Select the card, want to block and click Submit.

Step 4 : Self Service - SMS

• Send SMS from the mobile number registered in the following format to the number 5676762 OR 9895088888
• BLOCK<space>Last Four Digits of your Debit Card
• The particular debit card linked to the registered mobile number will be blocked.
• An SMS confirmation will be received instantly on the registered mobile number of the customer.

Step 5 : Get assistance - Branch

• Contact to Branch to block the debit card

Step 1 : Reporting by calling at Contact Centre

• To report Credit card /Debit card /Internet Banking/ Mobile Banking transactions, that are not done by customer,
  report at 1860-419-1199 to avail the services of Contact Centre.

 Step 2 : Reporting via e-mail

• Customers may e-mail to ehelp@federalbank.co.in. 

 Step 3 : Reporting via sending an SMS

• By sending an SMS to 9895088888 from registered mobile number in the format given below:
  Format   : NO <space> last four digit of Federal bank account number
  Example : NO 1248

 Step 4 : Reporting via website

• To report unauthorised transaction(Click here)

Level 1

• For any query/complaint, you can contact at 18004251199, 18004201199 or you can mail at contact@federalbank.co.in or fill this Complaint Form .
• You can also visit to your nearest Branch Location .

Level 2

• If your query is not resolved, then you can also contact to the regional offices details given below:
  
  Table Search:

  Sr No.	Region	Email Address	Address
  1	Ahmedabad	ahdy@federalbank.co.in	Federal Bank, Ahmedabad Regional Office, 401, RBS, Opp. H K College Ashram Road, Ahmedabad, Gujarat-380009
  2	Alapuzha	apyy@federalbank.co.in	Federal Bank, Alapuzha Regional Office Convent Square, CCNB Road, Alapuzha-688001
  3	Aluva	alwy@federalbank.co.in	Federal Bank, Office of the Regional Head - Aluva Metro Heights Building, Bypass Junction, Aluva - 683101
  4	Attingal	atly@federalbank.co.in	Federal Bank, Attingal Regional Office, Ground Floor, Regency Mall, Mamom, Kizhuvilam P O,  Attingal, Thiruvananthapuram-695104
  5	Bangalore North	bgny@federalbank.co.in	Federal Bank, Bangalore North Regional Office No. 9, 2nd Floor, Halcyon Complex, St. Marks Road, Bangalore, Karnataka - 560001
  6	Bangalore South	bgsy@federalbank.co.in	Federal Bank, Bangalore South Regional Office No.9 1st Floor, Halcyon Complex, St.Marks Road, Bangalore- 560001
  7	Bhubaneswar	bbsy@federalbank.co.in	Federal Bank, Bhubaneswar Regional Office 14B, 1st Floor, Janpath, Bapuji Nagar Bhubaneswar, Odisha -751009
  8	Chandigarh	cghy@federalbank.co.in	Federal Bank, SCO 867, First Floor, NAC Mani Majra,Chandigarh (UT) - 160101
  9	Chennai City Region	mdscy@federalbank.co.in	Federal Bank, 5th Floor, Akshaya Shanti, Anna Salai, Chennai, Tamil Nadu, India 600002
  10	Coimbatore	cbey@federalbank.co.in	Federal Bank, Coimbatore Regional Office 21 Variety Hall Road Coimbatore, Tamil Nadu - 641001
  11	Emerging Chennai Region	mdssy@federalbank.co.in	Federal Bank, 5th Floor,Akshaya Shanti, Anna Salai, Chennai, Tamil Nadu, India 600002
  12	Ernakulam	ekmy@federalbank.co.in	Federal Bank, Regional Office, 1st Floor, Federal Towers, Marine Drive, Ernakulam-682031
  13	Guwahati	ghty@federalbank.co.in	Federal Bank, Office of the Regional Head,  First Floor, Ramananda Tower,  Paltan Bazar, Kamrup (M), Guwahati, Assam - 781008
  14	Hyderabad	hydy@federalbank.co.in	Federal Bank, Office of the Regional Head, Flat No. 101, 1st Floor,  Krishna Plaza, No. 6-2-953, Khairatabad Opp. Shadan College, Hyderabad- 500004
  15	Indore	idry@federalbank.co.in	Plot No.7, PU 4, Scheme 54, Near Apna Sweets, Vijay Nagar Square, A B Road, Indore
  16	Irinjalakuda	ijky@federalbank.co.in	Federal Bank Ltd, Regional Office, P B No. 31, C K K Complex, Thrissur Road, Tana, Irinjalakuda- 680121
  17	Kannur	cnny@federalbank.co.in	Federal Bank, Kannur Regional Office 4th Floor, Aditya Tower, Kannur South Bazar Opp. R T O Office, Kannur - 670002
  18	Kolhapur	khry@federalbank.co.in	Federal Bank, 751- B, Raviwar Peth, Azad Chowk, Kolhapur, Maharashtra - 416012
  19	Kolkata	caly@federalbank.co.in	Avani Signature, 91A/1 Park Street, opposite to St. Xavier's College,Kolkata, West Bengal, 700016
  20	Kollam	qlny@federalbank.co.in	Federal Bank, Kurumpelil Avenue, Polayathode, Kollam-691021
  21	Kottayam	ktmy@federalbank.co.in	Federal Bank, Kottayam Regional Office, Mar Makil Centenary Memorial Building, SH Mount P.O Kottayam-686006
  22	Kozhikode	kkdy@federalbank.co.in	1st Floor, Federal Towers 27/97G, Mavoor Road, Kozhikode - 673016
  23	Madurai	mduy@federalbank.co.in	Office of the Regional Head, 2nd Floor, Door No:22, Thavittu Santhai, East Veli Street, Madurai, Tamilnadu, 625001
  24	Malappuram	mpmy@federalbank.co.in	First Floor - Bava's Arcade Kizhakethala Junction Down Hill P O, Malappuram-676519
  25	Mangalore	mgry@federalbank.co.in	Federal Bank, Regional Office-Mangalore Ground Floor,the Vintage, Kankanady Bye Pass Road, Kankanady, Dakshina Kannada, Mangalore- 575 002, Karnataka
  26	Mavelikara	mvky@federalbank.co.in	Federal Bank, Puthiyacavu, Mavelikara, -690101
  27	Mumbai	bbyy@federalbank.co.in	Federal Bank, A-1, Laxmi Towers, Bandra Kurla Complex,Bandra East, Mumbai-400051
  28	Muvattupuzha	mpzy@federalbank.co.in	Regional office - Muvattupuzha, C P Square, Near IOC petrol pump, Kolencherry, Ernakulam, Kerala, INDIA, 682311
  29	Navi Mumbai	nbyy@federalbank.co.in	Federal Bank, Navi Mumbai Regional Office, Office No. 910, 09th Floor, Plot No. 19-20, Satara Plaza, Sector 19 D, Palm Beach Road, Vashi, Navi Mumbai, Maharashtra- 400703
  30	New Delhi Central	ndcy@federalbank.co.in	Office of Regional Head - New Delhi Central Region, Federal Towers, Second Floor, 2/2 West Patel Nagar, Patel Road Opp. Metro Pillar No.196, Patel Nagar, New Delhi - 110008
  31	New Delhi East	ndey@federalbank.co.in	Noida Sector 18, B-10, Ground Floor, Near Noida Sector 18 Metro Station, Gautam Buddha Nagar, Uttar Pradesh, 210301
  32	New Delhi West	ndwy@federalbank.co.in	Office of the regional head, The Federal Bank Ltd,  Federal Towers,2/2 West Patel Nagar, Upper Ground Floor Opp. Metro Pillar 196, Patel Road, New Delhi - 110008
  33	Pala	play@federalbank.co.in	Federal Bank, Pala Regional Office, Chooranolickal Mereena Towers, Kattakkayam Road, Pala, Kottayam- 686575
  34	Palakkad	pgty@federalbank.co.in	Federal Bank, Office of the Regional Head, Saikrishna Residency, Kunnathurmedu, Palakkad, 678013
  35	Pathanamthitta	ptay@federalbank.co.in	Office of the Regional Head, St Peter's Junction, Pathanamthitta, Kerala, 689645
  36	Pune	pney@federalbank.co.in	Federal Bank, Pune Regional Office, 403, May Fair Tower, Wakadewadi, Shivaji Nagar Pune, Maharastra - 411005
  37	Salem	slmy@federalbank.co.in	Federal Bank, Salem Regional Office, No 20, Ramakrishna Road, Salem, Tamil Nadu- 636007
  38	Surat	srty@federalbank.co.in	Federal Bank, Surat Regional Office Ground Floor, Riddhi Shoppers Adajan Hazira Road, Adajan, Surat, Gujrat- 395009
  39	Thiruvananthapuram	tvmy@federalbank.co.in	Federal Bank, Thiruvananthapuram Regional Office, TC 18/ 1922 (2), Near Supreme Bakers Kowdiar P.O, Kuravankonam, Thiruvananthapuram- 695003
  40	Thodupuzha	tpzy@federalbank.co.in	Federal Bank, Office of the Regional Head KP Varkey's Mall, Rotary Junction, Ambalam Bypass, Thodupuzha, Idukki, Kerala 685584
  41	Thrissur	tcry@federalbank.co.in	Federal Bank, Thrissur Regional Office ST Nagar, TB Road, Thrissur, Kerala- 680001
  42	Tiruvalla	tlay@federalbank.co.in	Federal Bank, Office of the Regional Head, 1st Floor, Marthoma Sabha Building, M C Road, Tiruvalla, Kerala, 689101
  43	Wayanad	wydy@federalbank.co.in	First floor, Ganga Building, Areacode, Malappuram, Kerala-673639

• If your query is still not resolved by the regional offices, then you can also contact to the zonal offices details given below:
  
  Table Search:

  Sr No.	Zonal Office	Email	Address
  1	Bangalore	bgrr@federalbank.co.in	Federal Bank, Bangalore Zonal Office, 1st Floor, Halcyon Complex,No.9, St.Marks Road, Bangalore- 560001
  2	Chennai	mdsr@federalbank.co.in	Federal Bank, Bhattad Tower, Ist Floor, 30, West Cott Road, Royapettah, Chennai- 600 014
  3	Ernakulam	ekmr@federalbank.co.in	Federal Bank, Zonal Office, Federal Towers, Marine Drive, Ernakulam- 682 031
  4	Kolkata	calg@federalbank.co.in	Federal Bank, Zonal Office, Avani Signature, 91A/1 Park Street, opposite to St. Xavier's College, Kolkata, Kolkata, West Bengal, 700016
  5	Kottayam	ktmr@federalbank.co.in	Federal Bank, Mar Makil Centenary Memorial Building, SH Mount P O, Kottayam, Kerala-686006
  6	Kozhikode	kkdr@federalbank.co.in	Federal Bank, Federal Towers, 2nd Floor, 27/97G, Mavoor Road, Kozhikode- 673 016
  7	Mumbai	bbyg@federalbank.co.in	Federal Bank, Laxmi Towers, A-1, 4th Floor, Bandra Kurla Complex, Bandra (East), Mumbai- 400 051
  8	New Delhi	ndlr@federalbank.co.in	Federal Bank, Zonal Office, Federal Towers, 2/2, West Patel Nagar, New Delhi 110008
  9	Thiruvananthapuram	tvmr@federalbank.co.in	Federal Bank, P.B. No. 303, Federal Towers, M.G.Road, Statue- 695 001

Level 3

• If your query is still not resolved, then you can also contact to the grievance officer details given below:
  Contact No.: 0484-2866511
  Email: grievanceescalations@federalbank.co.in
  Address: The Federal Bank Ltd.
  2^nd Floor, Municipal Building, Aluva, Ernakulam,
  Kerala, India, 683101

Level 4

• If you are not satisfied with the resolution given, then you can also contact to the nodal/principal officer contact details given below:
  Contact No.: 0484-2626366
  Email: support@federalbank.co.in
  Address: The Federal Bank Ltd.
  Federal Towers, Aluva, Ernakulam,
  Kerala, India, 683101

Level 5

• If your query is still not resolved or you are not satisfied with the resolution given, then you can contact to RBI Ombudsman details given below:
  Address: Reserve Bank of India, 4^th floor,
  Sector 17, Chandigarh, 160017 RBI Contact Centre - 14448
• You can also lodge your complain online through RBI Ombudsman, Complaint Management System (CMS) Portal or through Smart ODR Portal .