Email

• kccl [at] kccl [dot] tv (Customer Support)

Important Links

• All Services
• Customer Service
• Register Complaint

Grievance Redressal

Level 1

• If you have any query complaint regarding KCCL Digital TV, firstly contact the customer care number at 1800 419 5755/ 0480-2755755
  or email at magiksoft [at] kccl [dot] tv, it will take 48 hours to resolved your query
• You can also send your query at the Post/Courier/Walk-in address of your nearest branch office or correspondence address.

Time limit for your complaints given below:

• If your query is related to "All complaints" related to KCCL Digital TV, it will take to resolve Within 48 hours .
• If your query is related to "No signal" error, it wil take to resolve Within 24 hours, and in any case within 3 days.
• If your query is related to "Billing related", it will take to resolve Within 48 hours, and in any case within 7 days.
  In case of refund- within 30 days of receipt of complaint.
• If your query is related to "Malfunctioning of STB", it will take to resolve Repair Within 24 hours or replace without
  any extra charge with a new STB (if covered within Warranty or acquired on hire purchase scheme or rental basis )
  

Level 2 :

• In case you are not satisfied with the redressal of the complaint by the Complaint Centre, the subscriber may approach the Nodal Officer
  Mon-Sat between 10:00 am and 7:00 pm.
  • Email- magiksoftadmin [at] kccl [dot] tv

Address

Kerala Communicators Cable Limited
142 H 1 A,First Floor,COA Bhavan
4th Cross Road,Thoundayil Lane
Panampilly Nagar,Cochin-682036.
Ph- 0480-2080001