I have marked this mail but not getting any single revert from your side. I have buy kia carens in April and used this hardly few days, my car always stanging in workshop for 10 10 days but solution given not solving.This is the 4 th time i have given my car to work shop as per their word it will take time. This time they told me the concern coming not getting solved from our side it will escalated to higher one. Problem While running on road my car is off many times in middle of the road and i am avoid by hitting many times. But now I mark a complain to higher department and consumer coart and decide not to take back this car this car having make issue. Keep this car with not interested to take defactive car.

DL10CX3625

my car number is TN15MC1234 , KIA CARENS. On 9th of july our car had a minor accident, a small dog came under the car. car was in driving condition and since some oil was oozing from the bumper we called our kia service people and they advised us to tow the car to nearest station and not to drive even if it is in driving condition. As advised we called RSA and as per their terms they took the car to the nearest kia service station in pondy.
Headache started from here. when we asked what was the problem , every person said one issue and they said some parts for almost 40000 rs is needed. and after few days when we asked , some other person came in line and they said they are yet to open the car and see what is wrong but some parts are already been ordered. 3 wks passed by and lat Tuesday they said they got the parts and car will be delivered by friday. but today again they called and said they just now opened the damaged parts and found that they need some other parts and surveyor was asked again to come and check the car , all this after almost 21 days. if u see the car there is no physical damage except for a small crack in the bumper. and in between i asked our local friends to casually see the car and they said car is not been touched and all the parts are intact even after 20 days.
ASJ kia pondy is having a very bad reputation among customers and KIA must stop that culture of asking customers to give 5 stars for service forcibly. its easy for customers to leave a brand bcoz of horrible dealers. after 20 days i got a news that they need another wk time for a minor accident. i hope kia will not meet the fate like ford and chevy bcoz of those careless , lazy and worst service centers like ASJ pondy.

Helo sir gud evening I'm medical professional Doctor,have kia sonet HTX No is RJ45CQ7408 is having a very big issue with DPF, is very frequently repeated in 2-3 days, for this i have sent video to the dealer Rajesh motors udaipur, Rajasthan, but their management person is not giving response, my car visited 5-6 times their workshop for same reason, but no budy giving solotion, ver horrible situation for me, plz help

Regards Dr prem Didel

Udaipur, Rajasthan

Gowtham and all,

I am extremely unhappy with the way my car has been held by you.

After repeated follow ups for a month now, my car delivery is yet to see the light of the day.

I wish somebody from KIA CARE calls me to find what a distraught customer feels.

It is totally unprofessional that EPITOME KIA is holding my vehicle for so long. After all this, you are still not committing a date. How long does it take to import things from KOREA ????

Very bad.

We bought our KIA SELTOS in November 2022 but now in August we are facing a fuel pump issue . We got all services within the due date eventhough still we are facing this issue . This is not at all what we expected , its still not even a year we got our new car and experiencing this major issue . Please let us know what immediate help we can get to solve this issue and not to get the same issue in future

I have purchased Kia Sonet IMT from Allied Kia NOIDA in October 2021
Display of my car creating problem since purchase. Every time of routine service of my car I told my display issue to the concerned service engineer. They told that software update has been done and the problem will be resolved. But the problem remains the same.
While driving the car Google Map stopped working and display either becomes black or display some error.
After long conversation with the CRM at Allied Kia Service Centre Noida since last one year he advised me on 19.03.2023 as under:
"The case has been discussed with concern team and they informed that i-phone compatibility could be the possible reason. You may try with android phone"

I do not have android phone it means this car play will not work for I Phone users.
Concerned authorities at Kia Services are requested to take a note of above comments by CRM Allied Kia and arrange to resolve my issue.

Hello,
i am having Kia seltos petrol manual transmission bought in Feb 2021. since last Four months my engine check lamp is glowing and when taken to the dealer at Jamshedpur- Utkal Kia, every time cleaning of sensor is done and the light goes off again after a weeks time the same issue is reported. 4 days back i send my car for thorough checkup and i was informed that the wire of the catalytic convertor is damaged. i just want to understand for such reasons of failure how customer is responsible. it is more than 4 days and no decision has been made why this problem occured and how it will be replaced under warranty.
kindly look into the issue and resolve as soon as possible.

Amit Kamal
JH05CX6474

HAD VERY BAD EXPEREINCE WITH KIA AS I HAVE BOOKED KIA SONET HKT PLUS ANNIVERSARY ADDITION ON JUNE 7TH 2022. WITH ARYAMAN MOTORS KARNAL HARYANA
PAID DEPOSITE SAME DAY AND GOR A COMMITMENT OF 3 MONTHS DELIVERY .
AFTER THAT THERE IS NO RESPONSE ...WORST SERVICE EVER.
TODAY AFTER ALMOST 7 MONTHS GOT A CALL FROM DELAR PLS CANCEL UR BOOKING AND TAKE DEPOSITE BACK.
TOOO UNPROFESSIONAL .
DONT BOOK KIA ....ITS WORST CAR WORST COMPANY AND WORST DELAERS..

Hi ..I am Dr Charudatta Pawar ,Doctor from India..I want to talk all about Kia service. I really feel something which I can't express in words.
I bought a new Kia sonet, MH 23 BC 2020 in December 2020....from a well known dealer from Pune..Dhone kia ..
Unfortunately my car got into an accident in march 2022 and suffering starts from that day onwards...
Right from the kia toing policy and bad response from kia customer services they took almost 3 days and nights to bring my vehicle from a very unknown place where i stayed without any food ..i literally then paid and uploaded the vehicle to the kia service centre Pune ,Bibwewadi...
Since then i was taking regular follow up but they took so long enough to break my patience and the insurance which was took from kia safety from showroom itself took almost month for the approval of start of work..anyhow they got approval..since then i was waiting for their response..and they keep on saying it will get after month or two...in between i was in contact with service manager and all but every time i was getting assurance only...
My vehicle had not too much damage, still they took almost six months to complete the work..the reason being said for delay was unavailability of parts ...what one can imagine from a well known company like kia.
being doctor i was taken rented car which created me a lots of financial burden in spite of i was regularly having EMI of 25000 without using the vehicle...
Finally I got this vehicle 15 days back..and I thanked god...
but today's incident was very painful and life threatening...after only 15 days of vehicle coming from service centre...on a very good road my vehicle tyre got dislodge any it was near miss and i could have no more because of faulty service of Kia ...it is my humble request to all Kia concerned authorities...dont take lives for your bad service otherwise no one will trust in your company...its only mental and physical and financial pain that kia have given me...it's up to you how u handle it...i m going to consumer court for the same...and i think it's time to get back your vehicle..and free from this immense pain..thnx...

Bought a new SELTOS D1.5 6MT HTX PLUS on xxxxx, from Thiruvananthapuram NCS Autocars , after 2 months one of the tyre (Forward RH side) got bursted while reversing the car, got it replaced under warranty, again on first week of this month another tyre (Rear LH side) got bursted with out any provocation while driving, Returned the car to show room and ask them to replace all 5 tyres with different brand., For Your Information the existing brand is JK tyres
But my request to swap the existing brand tyres with another brand is flatly danaid by the show room
I am a 63 years old retired marine engineer (at this age one can understand the diving style of a senior citizen,) i was driving for last 43 years, so far 13 cars were bought and used , never ever come across this kind of issue.
Driving this car with JK tyres is an unsafe act as this car is in unsafe condition.
My car is in the show room for last 3 weeks , i will not accept the vehicle with JK tyres fitted on.
Can you do any thing to this issue to save my and my family's life????
GEORG C VARKEY

I had purchased the Kia Seltos in the month of September with great aspiration. But the vehicle performance is worst in the uphills. The initial pick up is worse. This vehicle is meant only to highways. The company is not interested to solve the issues. I20 performance is much better compare with the power of the vehicle .

I have Booked in November'21 in JSP, Singasandra, Bangalore. I have not received proper communication from dealer after and its really shocking to see the rude and unprofessional behavior of dealer staffs. Very poor & pathetic response/service. by Sales manager-Timmy.
I can't imagine the after sales service. KIA needs to improve their dealership service & communications.
Who is the Regional manager in Karnataka??

Respected sir,

It's with great grievance that I write this letter to you again but really got fed up with this type of service from KIA.
IT'S 3RD TIME IN A YEAR THAT I'M FACING THIS WATER PROBLEM IN THE SELTOS CAR AND STILL THE PROBLEM IS NOT RESOLVED.
This is to bring to your kind notice again that i bought seltos htk plus in october 2020 from lucknow dealer india nivan balaji motors and i m facing water coming issue inside the car at co-driver side carpet area.
Despite the complaint registered at kanpur service station asr kia at fazalganj problem has not been solved till yet 3rd time.
I am having 3 manually acknowledgement receipts where it is clearly mentioned the problem of water coming inside the car.
I had also shared the videos to the person who was deputed for my car service.
I personally visited the service center on 21st october 2021 in the evening despite attending my important meeting at that time to show the real picture of the co-driver side which was accumulated by water to the service manager.
again this rainy season september 2021 ,October rain water comes inside the car and whole carpet area was full of water.and because of accumulation of water at one place rusting on iron can take place at the bottom of the carpet area which will be great loss for me in near future due to negligence,manufacturing defect of kia motors.
It is such a difficult task for me to tackle the situation by sweeping the area again and again after spending a huge amount purchasing the car of your company.

I would like to request you to kindly look into the matter as soon as possible as I'm facing a travelling problem due to lack of a vehicle.

If this is the response at your post sales service, I wouldn't keep much hope for your future support to kia customers.

I would thank you if you would acknowledge my mail and prevent any more such incidents. But nevertheless, here's to hopeful wishing and a good day to you.

The car is still at service station kanpur.

The car is under warranty also.

UP78GH8778 seltos silver htk plus

Dear Sir/Madam,

I have purchased sonet GT Line from Your shivam kia-Morbi Showroom Before 6 month ,but in short time problem with AC / problem with colling koil .. their Spare is not available in your service station in Rajkot and Morbi ,Gujarat ..
Your service is not good ,your service person called me its take 8 days for Repair, He ordered spare parts to chennai and its take 8 days to receiving and after Rapair my car..how can i trust your brand and cars ?, if their spare parts not available in your workshop...this is not good experience with your service station Rajkot and Morbi Both...
Please take it seriously and do the needful for my car

Sandip Kasundra
Gadi no.GJ36R9876
Morbi - Gujarat - India

I have booked a Kia Sonet HTX diesel variant in month of Oct-20at Kia showroom at Rajkot Gujarat. at the time of booking kia dealer has promise me to provide vehicle within one and half month. in response to that i have deposited amount of Rs.25000/- vide receipt no. 343 dated 15.10.20. whenever I have to try to contact sales person most of time they didn't reply. when replying we will deliver your vehicle within this month. now almost 5 month has been passed now neither dealer nor kia care center replying me. I have residing at gandhidham and kia showroom situated at Rajkot, Gujarat which is 200 km away from my home. so it is difficult to visit the show room on frequent. so my friend is visited showroom since last five month. same reply vehicle are not allotted to us. it is is your problem why booked the vehicle when you have not capacity to manufacture vehicle. unfortunately I am loosing interest of my hard earn money of Rs 25000/-
kindly guide whom i have to contact to get contact to proper reply. if you are not able to provide vehicle then give me writing that we are not able to deliver your vehicle. refund my amount with interest of 12%

My vehicle met with Accident on 22 NOV right-side doors was damaged & I have given to MG BROTHER KIA service station Anantapur on 23 Nov. It's been more than 30 days still they have not touched the vehicle still saying parts are not delivered. It's been very bad from Kia after-sales service is very poor/unhappy.

No one is having responsible.

1. Why Kia is not responsible when the vehicle is in a service station for so many days?

2. Why spare parts are not available for more than 20 days?

3. Why it takes time? Why no follow-up from Kia end.

Reputation and marketing emphasize your cars’ durability, reliability, and safety. Before this service failure, I was very pleased with my car, and in a few years I will need to upgrade to a larger one as I grow, but now I hesitate to choose one. My brother and sister also plans to own Kia and they aren’t so sure that they will stick with the brand after watching my experiences with the service failure of my seltos.
Please restore my faith in your brand, stand behind your product.

It's with great grievance that I write this letter to you. We were very much interested in your latest KIA Sonet and desirous to purchase the car we had contacted your Kannur Showroom (Kannur District, Kerala) the day it was released here. ( It would be somewhere in mid October 2020). We had requested for the petrol 1.5L HTK+ variant and a test drive. Though the showroom that the variant was not available at the moment, we would be intimated by the month end. However despite intermittent calls from different numbers there was no response from the Showroom. Either it was the standard response that the model hasn't arrived yet or an outright lack of response.
When we tried again from a different number as a new customer on the 19th of this month , they said that the model had arrived and will get back to us.
This felt quite disrespectful to us. We had been trying for over a month to get our desired variant and the you couldn't even give a decent reply. At least courtsy of letting us know considering our repeated calls. I can quite understand the rush you could be facing and the various calls and queries and the ongoing covid crises. I can even understand that the Showroom might be swamped and the staff is overwhelmed. But all we asked was a simple genuine response to our calls.
If this is the response at your pre sales, I wouldn't keep much hope for your post sales support.

I would thank you if you would acknowledge my mail and prevent any more such incidents. But nevertheless, here's to hopeful wishing and a good day to you.

Vinayak Valsan

I Bhavesh D.Patel has booked Kia Seltos diesel auto GT line silver colour on 22/8/2020 with your dealer Supernova Automobiles of Nikol, Ahmedabad branch. When I booked I clearly asked for delivery on 25/10/20 as it is my wife's birthday and Dushera both. Mr.Hiren branch manager and Mr.Ronak Sales executive did confirm that I'll surely get the car on 25th October. My booking sales contract number is 159 in which they didn't mention the delivery date but orally confirmed the same.
Now I constantly call them but they decline the delivery date and say that we can't guarantee the date of delivery but you will surely get in this month. I now am disappointed with your sales team. If you had cleared well in advance I would have booked with another dealer. I was able to get the car from Delhi through Pioneer group with a confirmed date but your representatives were not confirming anything and yesterday they cleared that I'll not get the car on 25/10/20 at all.
My concern is your guys kept me in the dark regarding delivery time and now I am not going to get the car and for that thanks to Kia motors.
Please kindly clear this matter and send your precious response at earliest.

Regards

Bhavesh Patel

I am facing worst customer service and pre-delivery service from Crystal Auto Baner, Pune, Sales manager - Rushikesh. I had placed the order on 3rd March,2020 and the car came 10 days back on 28th July,2020. Till this is fine. They contacted me and gave me the bank details for loan but due to their miscommunication with bank, they forwaded the proposal to other bank and meanwhile as the process was going on they allocated the car to other customer without taking my consent on 5th Aug even he was aware of all the process. Even after that, the person Rushikesh is not attending calls and doesn’t have any manners to handle the customer. I feel pity that Kia keeps such sales persons due to which it has many complaints for poor service. I think Kia should to strict action related to this to maintain the relation with the customer. And as they had communicated me and assured me I already sold my old car and now I am helpless as I have to travel to my Institute daily for 65 km in this pandemic situation.

Dear Sir,
I had ordered a Kia motors HTKG 1.5 6MT petrol from allied motors Pvt ltd Noida the sales guy Naman Bhatnagar has ran me ragged since January giving . I have availed car loan and my EMI has started .He took 1.25 Lakhs rupees 1 month prior,then on 29th June he took entire money saying that the car will be delivered on Friday now again he is playing games saying that even though he has taken entire money in 29 th June still my car is not registered we are very worried .
Samriddhi

kia seltos which i purchased one month back was stopped suddenly while i driving back to my home due to some function worked inapproprietly

Dear Sir,

My name is Hari Krishna Desai I Book Kia Seltos 11Dec.2019 in Supernova motors Nikol Branch in Ahmedabad,Gujarat.

i Deposite 25000 for token amount that time he told me to he give delivery after 2 months at the time of 2 months now he dont give any reply about it, when i came showroom he give next week date .

so i complaints7th Feb. online customer care but same situation i face.

please solve the problem as soon as possible.

I am facing multiple pre-sale issues with Kia motors.

I have booked Kia Seltos HTX MT with NAARA Motors Bangalore on 24/11/2019 with the booking amount of 25000/-. Sr No: 814.

The sales executive confirms that the Vehicle will be delivered by 10/01/2020.

I had my leaves and travel planned as per the delivery date but now they are not delivering the vehicle onetime and not ready to confirm the exact future delivery date.

Since I booked the Vehicle in the month of Nov/2019, booking confirmed with the old price and now they are coming back to me saying the prices have been increased by approx 45000/-.

Reason: They do not have the 2019 model and I am getting the 2020 model with an additional 45000/-, then why the hell the booking was done for the 2019 Model. It is nothing but cheating customers.

KIA is making all the false promises just to get the booking and playing with customers' emotions.

I had a very high expectation from KIA motors and looks like they are not reaching the low level.

This is making me not to recommend KIA to any of my friends and relatives.

Hoping to hear back from you guys soon.

i am mr manoj bhai ,morbi gujarat ,i booked 2 car (manojbhai and hiteshbhai ) gtx+ auto diesell 27 julay 2019. 4.7 month completed but no allocation and delivery time not conform.and then also completed on customer and dealers not response very well.so please allocate my vehicle.thank you.
and my call refused. and the booking has been cancelled without us knowing. it says.

reply plz

Hey i have booked a new kia car through kia motors haldwani uttrakhand i have not recieved car yet and the dealers do not recieve my call

I booked KIA Smartstream IVT at Sohna Rd Gurugram on 27 Aug. Delivery of car was promised for last week of Oct. However on enquiry on 31 Oct, GM dealer expressed inability to deliver car/give any confirmed date. On further inquiry, indicated delivery not likey to be before May/ Jun2020. Please advise exact status. Dealer is not trustworthy.
Col Jai Gopal

Booked Kia Smart Stream IVT on 27 Aug. Delivery confirmed for last week of Oct. Now GM dealer Sohna Rd GGM informed car likely to be given in May/ Jun2020. Confirm date of delivery and Dealer is not trustworthy.
Col Jai Gopal

Huge mismatch in delivery commitments. Generating large number of bookings and falling short on delivery commitments doesn’t speak good about the company. Sometimes it just need common sense to match the production line with the booking Commitments and being honest with the customers.