Kotak Mahindra Credit Card Customer Care No. 1800 266 6666

Updated on Friday, 6 December 2024 - 5:28pm

Organization:

Kotak Mahindra Bank

Toll free Number(s):

1800 266 6666 (For Customer Support And Privy, 24*7)
1800 209 0000 (Unauthorized transaction/Credit card, 24*7)
1800 274 0330 (Missed Call No. For Credit Card Updates)

All India Number(s):

1860 266 2666 (Customer Contact Center)
76690 10000 (Missed call no. to Activate Card )

International Numbers:

+91-22-6204- 2001 (International Queries)

+91-22-6600-6022 (NRI queries & support)

Website:

Official Website

IVRS Menu: 1800 209 0000

Press 1: To report banking related fraud
- Press 1: To report fraud
- Press 2: To check the status of previous company
Press 2: To report credit card related fraud
- Press 1: To report fraud
- Press 2: To check the status of previous company

Emails

customerfirst@kotak.com (Customer Suppt)
service.bank@kotak.com (Customer Service Centre)
credit.counsellor.Kotak@gmail.com (For Credit Counselling)
customerfirst@kotak.com (Kotak SMS Banking)
service.securities@kotak.com (Kotak Securities)

Install App

Important Links

SMS Service

SMS the short codes to 5676788 or 9971056767 from your registered mobile number

Table Search:

Sr. No.	Services	Keywords	SMS Number
1	Your credit card application status	CCAPP < your 13 digit Application Number >	5676788 or 9971056767
2	PVR COUPON BALANCE(Unclaimed)	PVRBAL	5676788
3	CLAIM PVR COUPON CODES	PVRKCC <FIRST 3 WORDS OF THE MONTH	5676788
4	PHYSICAL ATM PIN	CCPIN	5676788 or 9971056767
5	VBV Unblocking	KOTAK UNBLOCK <LAST FOUR DIGITS OF CARD NUMBER>	5676798
6	Card Replacement	REPLACE	5676788
7	Card Redisptach	DISPATCH	5676788
8	Last 3 Transactions/Debits	K CCTXN A	5676788
9	Total Spends In The Current Bill	K CCSPND A	5676788
10	Lost/Stolen, Card Blocking	SMS KCCLOST(space)(Last four digit of Credit Card number) >	5676788
11	Net Banking	SMS < ADDON >	5676788
For more details please read

WhatsApp Banking

Give a missed call on 9718566655 from your registered mobile number or add 022-66006022 to your mobile contacts.
After selecting chats in WhatsApp type "help" as a messasge to know the list of services available.
After that type the number against the service like "1"or "Bank Account".
Then enter the 6 digit OTP on WhatsApp sent to your registered mobile number and then follow the steps mentioned on screen.
You can also OTP out at any stage by saying 'Stop'.

DigiSaathi Contact

Contact No.: 14431, 18008913333 (Toll Free), 8928913333 (For WhatsApp Support)
You can also fill this DigiSaathi Contact Form

For Grievance Redressal

Level 1:

If you have any query/complaint, then you can call 18002666666 or email at customerfirst@kotak.com.
Address: Kotak Mahindra Bank Ltd.
P.O. Box:16344, Mumbai - 400013
You can also Visit Your Nearest Branch
For more details related to Level 1 please read.
Your query will be resolved within 2 working days.

Level 2:

If you are not satisfied, then you can contact to the Nodal Officer :-
Designation: Nodal Officer
Contact No.: 022-62042110 (10am-6pm, Mon-Fri)
Email: nodalofficer@kotak.com
Address: Kotak Infiniti, 4th Floor , Zone 4 Bldg No.21,
Infinity Park, Off Western express Highway, General
AK Vaidya Marg, Malad ( E) , Mumbai - 400097
Your query will be resolved within 2 working days.

Level 3:

If your query is still not resolved, then you can approach the Principal Nodal Officer :-
Designation: Principal Nodal Officer
Contact No.: 022-62042120 (10am-6pm, Mon-Fri)
Email: pno@kotak.com
Address: Kotak Infiniti, 4th floor, Zone 1, Bldg No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E),
Mumbai - 400097
You can also lodge your complaint through CMS Portal.

Parent Article:

Kotak Mahindra Bank Customer Care No. 1860 266 2666

Comments

Sat, 28/12/2019 - 2:05pm — Y SIVA RAMA KRISHNA (not verified)

I have received the credit card since ten months in place of old

Sir,

I have not received my Kotak credit since ten months. The Bank had cancelled the credit card last February due frauduent transanction. In place of my old card I have not received the new Account. I have complaint several time to your customar care they have not response properly. Hence I request you canell the credit card of your Bank.

Thnaking You Sir,

Y. SIVA RAMA KRISHNA

Fri, 22/11/2019 - 11:32am — Anonymous (not verified)

Credit Card Expired : Payment Due

Dear Officer,

This is to inform you that I have been using Credit Card Of your esteemed bank since 6 years from now.
The card got expired in the month of July got expired this year and due to change in address I have not received new card.

As such I am unable to clear my outstanding amount and Top of that I have do not have details of new card.
Your help line is IVR system which is not authenticating my details Hence I am not able to contact any CCE.

Neither any branch officer is able to help me.

Request you to kindly look into matter urgently.

Thanks

Wed, 14/08/2019 - 7:08pm — ANAND LUNAWAT (not verified)

REGARDING CREDIT CARD NOT USED STILL MONEY DEDUCTED FROM CARD

I ANAND LUNAWAT HAS A KOTAK CREDIT CARD. I HAVE RECEIVED MESSAGE ON MONDAY 12/08/2019 THAT TRANSACTION OF RUPEES 636.15 HAS BEEN MADE ON KOTAK CREDIT CARD XX8848 ON 11-AUGUST 2019 AT AMZNPRIMEDE. I HAVE NOT DONE ANY SUCH TRANSACTION SO I REQUEST TO REVERSE IT AND SEND ME MESSAGE REGARDING CREDITED THE SAME AMOUNT.I TRIED TO CONTACT ON HELPLINE NUMBERS BUT NO RESPONSE.SO PLEASE DO THE NEED FULL SO THAT I SHOULD BE CONNECTED TO YOUR BANK FACILITY.
THANKING YOU.

Wed, 21/06/2023 - 5:55pm — BHEEMANAGOUDA PATIL (not verified)