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Kotak Mahindra Credit Card Customer Care No. 1800 209 0000
Updated on Friday, 23 February 2024 - 10:42am
Organization:
Kotak Mahindra Bank Toll free Number(s):
- 1800 209 0000 (Unauthorized transaction/Credit card, 24*7)
- 1800 266 6666 (Privy & Wealth Customers)
All India Number(s):
- 1860 266 2666 (Customer Contact Center)
- 76690 10000 (Missed call no. to Activate Card )
International Numbers:
+91-22-6204- 2001 (International Queries)
+91-22-6600-6022 (NRI queries & support)
Website:
Official Website IVRS Menu
First Select Language
- Press 2- To report credit card related fraud
- Press 1- To tempary block your credit card
- Please enter your CRN
- Press 1- To tempary block your credit card
Emails
- Customerfirst [at] kotak [dot] com (Customer Suppt)
- service [dot] bank [at] kotak [dot] com (Customer Service Centre)
- Credit [dot] Counsellor [dot] Kotak [at] gmail [dot] com (For Credit Counselling)
- customerfirst [at] kotak [dot] com (Kotak SMS Banking)
- service [dot] carfinance [at] kotak [dot] com (Kotak Car Finance)
- service [dot] securities [at] kotak [dot] com (Kotak Securities)
Install App
Important Links
- Frequently Asked Question (For Credit Card)
- Help Centr (For Credit Card)
- Service Request
- Report a Lost Or Stolen Card
- Activate Or Deactivate Your Card
- Generate PIN (For Debit/ Credit/ Gift/ Forex Cards)
- Exsisting Customer Portal
- ATM & Branches Location
SMS Service
SMS Service <Keyword> to "5676788 Or 9971056767"
| To Know | Keyword |
|---|---|
| Card Blocking | K CCLOST< Last 4 digits of your Kotak Credit Card No.> |
| Your current amount due |
CCBAL < Last 4 digits of your Kotak Credit Card No.> |
| Your amount due as per last statement |
CCDUE < Last 4 digits of your Kotak Credit Card No.> |
| Your last three transactions |
CCTXN < Last 4 digits of your Kotak Credit Card No.> |
| Your last payment received |
CCPYMT < Last 4 digits of your Kotak Credit Card No.> |
| Your total spends this month |
CCSPND < Last 4 digits of your Kotak Credit Card No.> |
| Your available credit balance |
CCAVBL < Last 4 digits of your Kotak Credit Card No.> |
| Your credit card application status |
CCAPP < your 13 digit Application No. > |
| PVR Coupon Balance(Unclaimed) |
PVRBAL |
| Claim PVR Coupon Codes |
PVRKCC <First 3 Wds Of the month> |
| Physical ATM PIN |
CCPIN |
| VBV Unblocking | KOTAK UNBLOCK <Last 4 digits of your Kotak Credit Card> |
| Card Replacement | REPLACE |
| Card Redisptach | DISPATCH |
| Last 3 Transactions /Debits |
K CCTXN A |
| Total Spends In The Current Bill |
K CCSPND A |
| Pre-OTP f IVR | KOTP < Last 4 digits of your Kotak Credit Card No.> |
| Your credit card reward point balance |
CCREW < Last 4 digits of your Kotak Credit Card No.> |
| IVR Transaction Passwd(OTP) |
KOTP<Last 4 digits of your Kotak Credit Card No.> to |
| To convert your transaction into EMI | SMS EMI to 5676788 |
Kotak Credit Cards / LAS
Grievance Redressal
| Levels | Procedure |
|---|---|
| Level 1 |
|
| Level 2 | If you, not received satisfacty response at level 1 within 7 wking days, send an email to our Service Assurance Centre. previous Service Request No. is required Download Grievance fm |
| Level 3 | If you not got satisfacty response at level 2 within 5 wking days, send email to nodal officer. Address: Kotak Infiniti, 4th Floor Zone 4Bldg No.21, Infinity Park, Off Western express Highway, General AK Vaidya Marg, Malad ( E) , Mumbai – 400097 Mon to Fri (10.00 am to 6.00 pm) |
| Level 4 | If you received unsatisfacty response at level 3 within 5 wking days, plz escalate to Principal nodal officer. Name:Mr. K. Vora (Senior Executive Vice President ) Address:Kotak Infiniti, 4th floor, Zone 1, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai - 400097 Email : Mon to Fri(10.00 am to 6.00 pm) |
| In case your grievance does not get resolved at the Bank Level within a month, please write to the Banking Ombudsman |
|
Parent Article:
Comments
I have received the credit card since ten months in place of old
Sir,
I have not received my Kotak credit since ten months. The Bank had cancelled the credit card last February due frauduent transanction. In place of my old card I have not received the new Account. I have complaint several time to your customar care they have not response properly. Hence I request you canell the credit card of your Bank.
Thnaking You Sir,
Y. SIVA RAMA KRISHNA
Credit Card Expired : Payment Due
Dear Officer,
This is to inform you that I have been using Credit Card Of your esteemed bank since 6 years from now.
The card got expired in the month of July got expired this year and due to change in address I have not received new card.
As such I am unable to clear my outstanding amount and Top of that I have do not have details of new card.
Your help line is IVR system which is not authenticating my details Hence I am not able to contact any CCE.
Neither any branch officer is able to help me.
Request you to kindly look into matter urgently.
Thanks
REGARDING CREDIT CARD NOT USED STILL MONEY DEDUCTED FROM CARD
I ANAND LUNAWAT HAS A KOTAK CREDIT CARD. I HAVE RECEIVED MESSAGE ON MONDAY 12/08/2019 THAT TRANSACTION OF RUPEES 636.15 HAS BEEN MADE ON KOTAK CREDIT CARD XX8848 ON 11-AUGUST 2019 AT AMZNPRIMEDE. I HAVE NOT DONE ANY SUCH TRANSACTION SO I REQUEST TO REVERSE IT AND SEND ME MESSAGE REGARDING CREDITED THE SAME AMOUNT.I TRIED TO CONTACT ON HELPLINE NUMBERS BUT NO RESPONSE.SO PLEASE DO THE NEED FULL SO THAT I SHOULD BE CONNECTED TO YOUR BANK FACILITY.
THANKING YOU.
Rs2400 amount debited For
Rs2400 amount debited
For what purpose debited
I don't want any insurance
Credit card block
Mera credit card Punjab region k block kar diya gaya hai Kotak Mahindra Bank Colony
Kotak Credit card department
Kotak Credit card department is very very poor in service, the are not attending calls also and no feedback on time.. do not go with Kotak credit card, it is very worst
Credit card Statement
Sir /madam
Your customers care not good in service..
I want make my telephone banking & Card pin it's not helping..
true it is,, they are not
true it is,, they are not helping at all