McDonald's India Customer Care No. 011 2460 4047

Organization: 
All India Number(s): 
  • 011 2460 4045
  • 011 2460 4047
  • 011 2460 4049
  • 022 4913 5000(Customer Feedback)
  • 011 6128 9144(Customer Care)

Important Links

Mail

  • myfeedback [at] mcdonaldsindia [dot] com(For Feedback)
  • info [at] mcdonaldsindia [dot] com(For corporate enquires and bulk orders of Gift Card)
  • sainath [dot] angadi [at] mcdonaldsindia [dot] com(For Mumbai)
  • dinesh [dot] ks [at] mcdonaldsindia [dot] com( For Tamil Nadu & Kerala)
  • snehal [dot] dave [at] mcdonaldsindia [dot] com(West of India )
  • development [at] mcdonaldsindia [dot] net(North and East of India)
  • kaushik [dot] sen [at] mcdonaldsindia [dot] com(Andhra Pradesh ,Telagana and Karnataka)
  • careers [at] mcdonaldsindia [dot] com(Careers)

North West

Head Office

  • Connaught Plaza Restaurants Pvt. Ltd
    13A, Jor Bagh Market,
    New Delhi- 110003 India

Phone

  • 01124604047
  • 01124604045
  • 01124604049

Fax

  • 01124652108

South West

Head Office

  • Hardcastle Restaurants Pvt. Ltd. 1001 - 1002,
    Tower - 3, 10th floor,
    Indiabulls Finance Centre,
    Senapati Bapat Marg,
    Elphinstone Road,
    Mumbai -
    400013

Phone Number :022-4913 5000 

Fax Number : 022 - 4913 5001

For Delhi

Email :  customer [at] mcdonaldsindia [dot] net

Phone Number: 011- 24604047/011- 24604045/011- 24604049

Media Contact

Email: corpcomm [at] mcdonaldsindia [dot] com

Phone Number : 022 4913 5000

Social Sites

Comments

Wrong order and poor order

I ordered 4 burgers and 4 mcpuff
All were prepared unwell and incomplete. Plus one burger order was incorrect . And i paid the correct bill for the incorrect and missing ingredients in the order. Never opting for a takeaway.

Hey, I just visit 25,26,27th

Hey,
I just visit 25,26,27th September 2023. All 3 days any offer from app is not available at this Place. As well order taken person behavior is also very rude to me. Spicy souce is not available at the moment. I order more than 31 burger at same time.

Kadodara location Mcdonald.
Near surat.
Plot No. 3, Block No. 574 Moje Umbhel, Taluka, near Chhatrala Multiplex, Kamrej, Gujarat 394327

Pls follow up and let me know. This issue is from last few years. But today i write about this. Why this kind of facility not available at only this place.

Bill not received and money charged

Myself Saaransh Nagrale , from Lonavala Pune went to the MacDonald outlet in lonavala, Pune Maharashtra. I ordered a meal and I did not received a bill from Macdonalds and I was charged rupees 323 without any bill , the employee didn't even asked me my mobile number, my order no. Was 257 and it is 3rd of June 2023 at around 8:30 pm. I would like to complaint about this scenario , my order was a "Medium Maharaja mac meal" .
I would like to take action against this ,as no bill was provided to me.
My mobile number is : 8421xxxx01.
Email: nagralesaaransh30 [at] gmail [dot] com.

I'm complaining about the bill.

On 16 june 2022 i went to mcdownald located in MegaMall, Indore, Madhya Pradesh (India). And i ordered 2 fries, 2 cold coffee and a Coca-Cola. And the red display which shows the costumer what they ordered at the counter was not working. So i asked the employee 2 time what i ordered and they told me my bill is 648.98 rupees they repeated the same items which i ordered . But today when I got a message of digital bill. The bill shows i ordered more items( i never ordered mcsaver mcaloo tikki meal but they charged me 352 rupees for it ) then i actually did. and they charged me for the extra items. Please look into it they are adding items without asking the costumer and charging them extra. And they don't even gave the extra item what the added by themselves.

REFUND ONLINE PAYMENT

I Visited At your Store on 22 9 2021 and buy some meals At That Time so transaction has been Done but Not Showing in McDonald System So At That Time We Discuss With my Concern To Manager For Refund And They Committed To me As We Given you Refuse within 3 Days So Please Help.
2 transfer by mobikwik to Payudotpe rs 168 & rs 126
the store in OPPULENT Ghaziabad

I recently tried ordering a

I recently tried ordering a BTS meal in Chennai, Kilpauk, and I was simply unable to order it for the past four weeks, the status was always kept as "Temporarily not accepting online orders" or "Store is temporarily closed", and recently when I did manage to order a normal set of burger and fries, the package was delivered in the BTS meal packaging. This also happened to my friend on the same day. Why is BTS meal packaging wrapper being used, but the BTS meal not being delivered?

Refunds Regarding

I Visited At your Store on 1 Jan 2021 and buy some meals At That Time so transaction has been Done but Not Showing in McDonald System So At That Time We Discuss With my Concern To Manager For Refund And They Committed To me As We Given you Refuse within 7 Days but till i Didn't Receive Any Refuse money So Please Help. also have attached the invoice slip in the attachment
. It's been really disappointing that I have to wait for so long
the store in Delhi, the capital of the country but it still shows this rude behavior

I have placed an order and

I have placed an order and made a payment. But, the order is not completed and your website says its temporarily unavailable. There is no way to contact the customer service. Very bad service. Kindly let me know, how to get refund.

Refunds Regarding

i Visited At your Shop And buy some meals At That Time so transaction has been Done but Not Showing in McDonald System So At That Time We Discuss With my Concern To Manager For Refund And They Committed To me As We Given you Refuse within 7 Days but till i Didn't Receive Any Refuse money So Please Help,

Jay Bhatt

Complaint

Macdonalds sevice is very bad and very bad behavior of store staff dining deleivery time 1hour and if u ask a question then he abusing u

Raebareli

Sir I have my own property I want to knw the franchise process in uttarpradesh..

Wish to obtain Francis of Mc Donald Restaurant at Siliguri

Dear Sir/Madam please send me contact details of your representative so that l can discuss modalities for obtaining Francis for starting a restaurant in Siliguri city.

Get a franchise

We have a good space for a restaurant in purnia hub (Bihar)
Can u Suggest me how to take the Frenchie Of your Brand

For Franchise

We are interesting work with at franchise

For Franchise

We are interesting work with at franchise

We protest against Halal food in India

Recently McD has announced that in India their meat will be Halal certified. We object this... As Indias 80% population is non- islamic. Then why are we forced to eat Halal non veg?
If anyone wants to follow their religion meticulously, Pakistan is given for them. They can walk away!!!

If they cant Accept Hindus then we will also wont accept their such economy capturing and religion biased strategies....

REFUND

I had placed an order from Hyderabad,LB Nagar branch using MCD App on 11/12/2019 opting for PHONE PE App to pay cash.
My money got deducted and the order never got placed.So i placed the same order again opting for COD.
So can u please help me with the refund ASAP.......

Complaint - McDonalds Lonavala

I checked into Mac Donald's outlet at Lonavala, Maharashtra, today at about 3 pm today 06th November, 2019 with my family while enroute to Mumbai from our vacation at Lonavala. While standing at the counter after placing our order we were shocked at the sight of a rat running around between the chairs while the guests were seated having their meals. The staff was seen running behind the rat helplessly. We have visited Mac Donald outlets in India and several other countries and this was a one-off sight today. Outlet Incharge Ritesh came to our table and apologised saying this was the first time such a thing has occurred but that explanation did not help to reverse our impression nor dining experience at this Mac Donald's outlet in Lonavala

Franchise

I want take franchise on delhi highway

I am looking to start in vishakhpatnam in Andhra Pradesh

Hai good day sir/madam,
This is Vihari
I am interested to start McDonald’s franchise in vishakhpatnam..
Mail ID : viharierk [at] gmail [dot] com

Money deducted from Paytm but the order was not placed

On 23rd march 2019(12:16AM) I have placed an order through PAYTM and the payment was debited from PAYTM wallet but the order was not placed. PAYTM customer care say they have successfully made your payment but you didn’t place the order and I haven’t received my refund in PAYTM wallet also.

Complaint

I’m from rajkot Gujarat the Mc Donald’s branch in Rajkot Denys for the toys all the time I went there even though if they’re having it they deny I being a toy collector got offended and stated them about complaining and they being rude provoked me to complain as they don’t care about any complaints so it is a keen request to take strict actions regarding this the manager of the Mc Donald’s Rajkot is Mr.rajkumar and his phone number- 75674 51074

Over cooked , burnt and oily paneer burger

I had placed order for an spicy paneer burger. When I tasted, panner was burnt and over cooked such a way I could taste eating oil .
I have even taken pic of burger.

REFUND

I had placed an order using MCD App on 01/12/2018 opting for BHIM App to pay cash.
My money got deducted and the order never got placed.
When i contacted the customer care about the same the representative told me that due to some issue she could see the money got cut but the order wasn't placed. So i placed the same order again opting for COD.
The representative also told me i will get my refund maximum in 8 days.
Now 16 days has passed and there is no complaint registered nor any actions taken.
The numerous calls made to customer care number just tell me to wait for few more days.

Same problem with my order too

mc delivery seems to be one useless app. dont ever use this app. u will loose money on placing order and thier help center is also utterly useless. wrote multiple mails but no response.

rotten ice lettuce served at Surat

The franchise of yours at the following address is serving rotten vegetables. The lettuce leaves are rotten. Tissues and sauce sachets are provided only on demand. What is the quality monitoring team doing. Will fall sick consuming food at this Mc Donald
Mc Donald Family Restaurants, Near Sigdi Hotel, opp. kholrad Stand, kamrej-394180, Gujrat

food in which problem was found
mc chicken maharaja burger
mc veg maharaja burger

Mc Donald's, IRCTC Food plaza, Tambaram Railway Station West Nex

Mc Donald's, IRCTC Food plaza, Tambaram Railway Station West Next to saravana Bhavan, West Tambaram, Tambaram, Chennai, Tamil Nadu 600045
We had gone there for lunch at 2:11pm on October 1, 2018
This outlet is the dirtiest Mcdonalds I have ever seen and brings disrepute to the brand. This Mcdonalds needs an inspection by food inspectors and to be shut down for hygiene reasons.
1. The wash basin sink next to McDonalds extremely dirty.
2. The coke is dilute
3. The cheese in the burger not melted
4. The area of the serving area visible to us, is dirty, full of cartons- I shudder to think at the rats which might be there.
5. The oil for the French fries tasted as if it was reused.
6. The tables -- not cleaned
7. The icecream- not as nice as in the other McDonalds outlets
I'd rather eat a clean plate of normal food than in such a dirty place. Even the thought of going back makes me sick. Please send someone to check this place and shut it down before someone falls ill.

Parking problem

Sir I visited at your out late in Ahmedabad- Gujarat area Swastik char rasta their is no parking for the customers , I left my vehicle out side the building because security tell their is no parking for them and service staff of McDonald's tells after 7 o'clock evening we are getting parking , sir I can't understand in business their is no excuse for that otherwise customer have always think wrong interpretation and it's cause in your business, because customer always think safety about his vehicle. Kindly make some action.

Parking problem

Sir I visited at your out late in Ahmedabad- Gujarat area Swastik char rasta their is no parking for the customers , I left my vehicle out side the building because security tell their is no parking for them and service staff of McDonald's tells after 7 o'clock evening we are getting parking , sir I can't understand in business their is no excuse for that otherwise customer have always think wrong interpretation and it's cause in your business, because customer always think safety about his vehicle. Kindly make some action.

In my order Mac Begin is completely burn can not able to eat

In my order Mac Begin is completely burn can not able to eat

I want to take franchise

I want to take franchise in patna please help me

Franchise

I want to take franchise at Aurangabad Bihar

Complain regarding delivery

Had ordered burgers on sunday 2september evening
but was not delivered even after 11/2 hour when i called to confirm
the status they didn’t know whether it was dispatched or not
even then it was not delivered till more than an hour
at last i had to cancel the order Sorry to say but it
was not expected from Mc Donald’s

no onions lettuce in my three mc maharaja but was charged fully

i want refund and my complimentary for not being informed about the same before billing

Service not good

Dear team,
I'm many time order food.but not good service from McDonald outlet

Thanks & regards
Baldev Siddhapura