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MTNL Mumbai Prepaid Contact No.
Updated on Friday, 20 December 2024 - 11:30am
Company Name:
MTNL Toll free Number(s):
- 1130 (Common Service Number)
- 1505 (For FTTH Services)
- 1509 (For Public Grievance)
- 1800 22 1130 (For Customer Support)
- 1800 22 1500 (For Landline Related Query)
- 1800 22 8844 (For Broadband Related Query)
- 1800 22 1505 (For Home Booking And Complaint)
All India Number(s):
- 98690 12345 (For Mobile Services)
- 98698 89988 (For Landline Service)
- 022-22035017 (For Online Bill Payment Query)
- 022-2219 2120 (For Inquiry)
Website:
Official Website Emails
- selfcare [at] mtnl [dot] net [dot] in (For Customer care)
- edonline [at] mtnl [dot] net [dot] in (For Complaint)
Important Links
Check your balance of Prepaid Mobile
- Dial 444 from the mobile and follow the instructions.
- Dial *444# from your mobile and select Menu option 1 or Dial *444#1# .
3G Data STV
| Sr No. | 3G Data Packs | MRP (`) | Free Data (Home + National Roaming) |
Validity | SMS Based Activation |
|---|---|---|---|---|---|
| 1 | 3G 16* | 16 | 2 GB | 1 day | Send SMS 'SUB RCH16' to 444 |
| 2 | 3G 56* | 56 | 10 GB | 10 days | Send SMS 'SUB RCH56' to 444 |
| 3 | 3G 99** | 99 | 15 GB | 30 days | Send SMS 'SUB RCH99' to 444 |
| 4 | 3G 198* |
198 | 2 GB / Day | 50 days | Send SMS 'SUB RCH198' to 444 |
| 5 | Data STV 1498 | 1498 | 2 GB / Day | 365 days | Send SMS 'SUB RCH1498' to 444 |
SMS Service for Data Service
- SMS START to 1925 for Activation
- SMS STOP to 1925 or Call 1925 for Deactivate
Recharge process for Prepaid Mobile
To recharge your mobile with paper coupon
- Dial *444*16-digit-PIN# from Prepaid Mobile Number on which recharge is to be done.
- Dial 444 from Prepaid Mobile Number on which recharge to be done and follow the IVR instructions.
- Write "SCR 16-digit-PIN" in a write message box and send it to 444.
To recharge from the existing balance in your mobile account(STV/Data/Validity Coupon)
- Dial *444# from the Prepaid Mobile Number on which recharge is to be done. Select menu option 4, then sub-option 1, and follow the instructions.
- Write "SUB RCHxx" in a message box and send it to 444 (where xx will be the denomination of the pack) e.g. To subscribe to 3G Data pack 99, send SMS "SUB RCH99" to 444 / To subscribe to STV 153, send SMS "SUB RCH153" to 444
To know current STV and freebies available in the account
- Dial *444# from the Prepaid Mobile Number on which recharge is to be done. Select menu option 4, then sub-option 2, and follow the instructions.
- Write "STVINFO" in a write message box and send to 444 (For all feature available through SMS, may write "HELP" in a write message box and send to 444)
SMS Based Activation
The amount will be deducted from the existing balance of the main account.
Write "SUB RCHxx" in the Message Box of your mobile and send it to 444 (where 'xx' will be the Denomination of pack.)
For Example:
- To subscribe to 3G Data pack 99, send SMS "SUB RCH99" to 444.
- To Subscribe to STV 153, send SMS "SUB RCH153" to 444.
Parent Article:
Comments
Data recharge
I have paid Rs. 1498/- online for Prepaid data recharge of STV. It is not yet activated. Also paid Rs. 1999/- on 24.9.2022 online for Data recharge. No response from MTNL and no network.
No network - total black out.
Since 22/7/2022, MTNL network is totally down in Ghatkopar West Rifle Range area pincode 400086. Till now, it is total black out. Even near MTNL office of Ghatkopar East, network was very feeble today. Not able to receive any SMS like OTP nor banking transaction alerts. Very pathetic situation. Regretting having bought MTNL SIM.
Renewal of International Roaming
Dear sir/madam,
I have requested on 31/03/2022 to renew International Roaming facility on my mobile number 98692xxx77.
However, I have not received any confirmation on my e-mail. I have not received any mail for making payment also.
Kindly help me in this matter and start the roaming facility immediately.
Thanking you and with best regards----------K.K.Save
No incoming calls and sms
This time I m in roaming area I m not getting incoming calls and not even sms
Pls resolve my problem becouse I m unable to get my OTP
Very poor service by MTNL costomer care I m unable to reach them. Evry time they disconnected.
Bal of 110 charged for 1 day as data usage
I am shocked at poor service of dolphin . I was informed through call center that your data usage for 1day is 110. Even airtel Jio Vodafone will not charge 100 for 1 day and are sending messages to recharge. I think it is better to throw sim in dust bin rather than charging and getting fooled.
Suresh N
माननीय MTNL 2 दिवस जाले
माननीय MTNL 2 दिवस जाले आहे
ऐरोली नवी मुंबई मधे नेटवर्क इसु आहे
गरात नेटवर्क येतो जातोय सतत पीड़ा दायक आहे
तुमचें कस्टमर सर्विस फोन नंबर आहे ते कोणी ही फोन चा जवाब देत नाही माजी तकरार नोंध ग्या आनी
नेटवर्क इशू प्रोब्ल दुर करावे
आपला MTNL सुभ चिंतक
नमस्कार जय महारष्ट्र
Reg. Upgrade sim card
I want to upgrade my sim.kindly advice the process go replace the sim
Call is not going and net is not working
I hve done recharge of ₹400 for 3 month unlimited call & net pack.after recharge when I make call this kind of msg show on screen like " not registered on network" .and my call is end.internet service also not work .I try to complaint in customer care from last 5 days and today also they give only this reply "ad per govt guidelines we were working and our work hours is morning 8 am to 6 pm in evening but no one reply to call.call disconnect.i want helpline no if any .
Network is total blank
My residence in sakinaka,Andheri East,Mumbai. Your dolphin network is not working since last one week.My out going and incoming calls are stopped. Internet is not working.
Kindly rectify the issue urgently
Complain regarding wifi
My wifi and landline are not working
money deducted....no recharge
I tried to recharge for a senior citizen. Tried topping up Rs.500 twice. Kept buffering so cancelled and tried again. Again the same thing. After half an hour got message from bank that Rs.500 was deducted twice. Recharge 0. It has been 5 days... amount not credited.
Network problem
Sanjay Nagar wadilal gosaliya road Kandivali West Mumbai 400067
Incoming call problem
my number incoming call no receive and no message receive I am currently roaming area but your network is full outgoing properly working only incoming call issue and incoming message issue incoming call message error this route is busy continue last 3 to 4 days please help me my issue solve immediately thank you I'm call help line but not answer me
Recharge done for unlimited calls but money is deducted
I had done recharge of Rs 197 on 20-05-20...I stay in Virar and this number is Dolphin number of Mumbai..The recharge was for unlimited calls for local & STD but now whenever I make any call money is deducted... please look into this matter..
Recharge done but service not started.
Sir
I had done recharge online yeasterday of stv RS98.recharge showing succeedfully done but service has not started on my mobile.
Please sir help me to get my service start. On Custemer care number customer operator not attending any phone.
my outgoing calls are not going
Sir/Madam,
I have a balance of Rs.81 and I had charged with Rs.99 again. I get incoming calls but my outgoing service is suspended. Request you to kindly look into the matter on priority and revert through email.
with regards
Information on activation of international roaming plan (SMS )
Dear Sir/Ma'am,
Please provide plan details for international roaming (incoming SMS only) for prepaid mobile for London, UK. and also provide the procedure to activate the same.
Regards,
Dhananjay
Call dropped & incoming stoped
My no is & my incoming call & sms is stopped
My call droed between 1to 3 min.
Am calling on 1503 mor than 12 to 13 time.
But every time my call is dropped & my conversation is not completed
Am very Iratating on ur this services.
Your Telecom service is very very poor and cheapest.
Your service is below 3rd grated.