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Naaptol Shopping Customer Care No. 0120-678 7437

Updated on Friday, 4 April 2025 - 5:30pm
Organization: 
All India Number(s): 
  • 0120-678 7437 (For Customer/WhatsApp Support, 10am-7pm)
  • 0120-678 7424 (To Order Online)
Website: 
Official Website

IVRS Menu: 0120-678 7437

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  • Press 1: For enquiry on existing complaint
    • Press 1: For delivery related query
    • Press 3: For technical support
    • Press 4: For other complaint/enquiry
  • Press 2: To register a new complaint
    • Press 1: For delivery complaint
    • Press 2: To cancel an order
    • Press 3: For technical support
    • Press 4: For other complaint
    • Press 5: For enquiry on purchased product

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Important Links

Return/ Refund And Complaint

Step 1:

  • For any query/complaint regarding the return/replacement and refund you can WhatsApp at 0120-6787437 or mail at support@naaptol.com
  • You have to raise a complaint within 24 hours of receiving the order.

Step 2-A: Option A-Free Pick-Up

  • Pack the product with the original invoice/bill
  • Fill the Return Form and pack the product
  • Then WhatsApp at 0120-6787437 and raise a reverse pickup request.
  • The pickup will be done within 4-5 days of request.

Step 2-B: Option B-Alternate Free Dispatch

  • Pack the product with the original invoice/bill
  • Fill the Return Form and pack the product
  • In case if reverse pickup is not available, you can send the product through courier or post
  • Then WhatsApp the receipt at 0120-6787437
  • For more information regarding the return/replacement and refund please read.

Registered Office

Naaptol,
Number 11, Conopus,
Kabra Galaxy Star-I CHS,
Brahmand, Azad Nagar,
Thane West 400 607
Ph: 022-61275790, 9220062000

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Comments

Sun, 26/02/2023 - 9:02am — Dawar (not verified)

Conplaint

I had order for slim belt and I was told that this free size but when I received the product it was too small and I lodged complaint very next day and I was told that I will be issued refund voucher. After 4/5 days no action was taken and when I called today I.e 26/03/2023 the staff refused to entertain and misbehaved with me and disconnected my call . I called again and again but same misbehaviour and nothing happened.
I wish to inform you that this is cheating but nothing. It is batter of Rs500 but that’s immaterial but you have lost the customer for ever and I will inform this on all the promotional platforms.