Email

• help [at] navi [dot] com (For General Query)

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Grievance Redressal

Level 1:

• If you have any Query/Complaint, then you can contact at the details given below:
  Contact No.: 8147544555 (Only For Registered Customer) or email at:
  
  • For queries related to other products: contact: help [at] navi [dot] com
  • For Cash Loan related queries: cashloan [dot] help [at] navi [dot] com
  • For Home Loan related queries: homeloans [at] navi [dot] com

Level 2:

• If the Requests are not resolved or not give any satisfaction, then you can contact to Grievance Redressal Officer
  Designation: Grievance Redressal Officer
  Email: grievance [at] navi [dot] com
• Your query will be resolved within 7 working days.
  

Level 3:

• If your Query is not resolved with the response by the Grievance Redressal officer within 10 working days, then you can contact to Nodal Officer
  Designation: Nodal Officer
  Email: nodaloffice [at] navi [dot] com
  

Level 4:

• In case the complaint is not redressed within a period of 30 days or if you are not satisfied with the response given by above level,
  then you lodge your grievance online through RBI Ombudsman. 

Address

Navi Finserv Limited,
2nd Floor, Vaishnavi Tech Square,
Iballur Village, Begur Hobli,
Bengaluru, 560102

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