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Netmeds Customer Care No. 72007 12345

Updated on Tuesday, 24 November 2020 - 10:50am
Organization: 
All India Number(s): 
  • 72007-12345 (General Queries)
  • 9344904012 (Whatsapp No, to book test & checkup)
  • 72007-12525 (For franchisee)
Website: 
Official Website

Email

  • cs [at] netmeds [dot] com (Customer support)
  • sales [at] netmeds [dot] com (Sales query)
  • cs [at] netmeds [dot] com (Appointments for direct consultation)
  • franchise [at] netmeds [dot] com (Franchisee inquiry)

Important Links

For more information about Prescription medicines & OTC products go to sitemap.

Install App

Returns/Refunds

If you have any queries, call help desk at 72007-12345, email at sales [at] netmeds [dot] com,
or contact our customer support executives through online chat.

Full refund possible only if :

  • ordered items is past its expiry date
  • ordered items is lost or damaged during deliverying
  • you received a defective item.

If the mode of refund is by Credit/Debit Card or Net Banking, it will take 7 to 10
working days for the credit to appear in your account.

If the mode of refund is by NMS Wallet, credit should be available within 24 hours.

Grievance Officer

Ms. Mathangi Sathyanarayanan
Netmeds Marketplace Ltd.
5th Floor, EA Chambers (Express Avenue)
No 49 & 50 L, Whites Rd,
Royapettah, Chennai,
Tamil Nadu 600014

Phone: 72007 12345
Email: mathangi [at] netmeds [dot] com
Time: Mon - Sat (9:00 am - 6:00 pm)

Social Sites

Comments

Wed, 27/04/2022 - 5:28pm — Balakrishna (not verified)

Short supply

I received only 10 capsules instead of 100 capsules on 12th april. Immediately wrote to customer service and they copy pasted ready made answer that, will sort ASAP. No action taken for more than 20 days. For my repeated queries, the same answers but different persons. Even wrote to grievance cell. She/he did not answer at all!. Such a big company and this type of service. Horrible experience.

Sun, 26/08/2018 - 12:19pm — Abhishek Pardeshi (not verified)

The worst place ever to buy

The worst place ever to buy medicines from. Very unskilled and unprofessional customer service including the email department. They take forever to process your refund and when you call them about it you come to know after 16 days that your refund is still not initiated that too they are not aware of the exact amount of the refund and the customer service agents tell you to stay online and straight away hang up. Then u get an automated email saying Resolving your issues and answering your questions are our top priority, i am not sure if they have their priorities in order. I was told that i would get a detailed email about my refund within 24 to 48 hours which i didn't. So kindly hire some skilled labor to do your after sales services..... And give me my refund