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Zuno General Insurance Customer Care No. 1800 12000
Updated on Tuesday, 14 January 2025 - 10:46am
Toll free Number(s):
- 1800 12000 (For Customer Support)
All India Number(s):
- 022-423 12000 (Paid Landline Contact Support)
- 022-423 12001 (For Senior Citizen Helpline)
- 89767 24841 (For Contact Support)
Website:
Official website IVRS Menu: 1800 12000
- Press 1: For Health Claim
- Press 2: To Speak to the Care Manager After pressing any above number call will be transfer to the Customer Care Executive
Emails
- support@hizuno.com (For Support)
- seniorcitizen@hizuno.com (For Senior citizen Queries)
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Branch Contacts
| Sr No. | State | Contact | Address |
|---|---|---|---|
| 1 | Ahmedabad | 8976724840 | Office no. 503, 5th Floor, 3rd Eye Vision, Opposite Shivalik Plaza, Near IIM, Panjara Pol, Ahmedabad, 380009 |
| 2 | Bangalore | - | Kamala Arcade, 1st Floor, New no - 71 (Old no. 88/A), 26th Main 37th B cross, Jayangar, 9th Block, Bangalore-560069 |
| 3 | Chennai | - | Florida Towers, 1st floor 138/30, Nelson Manickam Road, Chennai-600029 |
| 4 | Delhi | 8976724841 | Flat No -1111, Ashoka Estate, Barakhambha Road, New Delhi - 110001, |
| 5 | Goa | - | Ambrosia Corporate Park, 202/203, 2nd Floor, EDC Complex, Patto Plaza, Panaji, Goa - 403001 |
| 6 | Hyderabad | 8976724843 | # 201, 2nd Floor, 7-1-59/2 & 59/6, Mandhana Towers, Ameerpet Hyderabad 500016 Telangana |
| 7 | Kolkata | 9038003037 | Unit no. 88, 8th Floor, Chitrakoot Building, 230-A, A.J.C. Bose Rd, Kolkata 700 020 |
| 8 | Pune | 9028056159 | 507, Deron Heights, 270/1/23, Baner, Pune 411045 |
For Claims Procedure
- If you have any query related to claim process then firstly you have to contact to the customer support center at the details given below:
Toll Free No.: 180012000, 022-42312001 (For Senior Citizen Helpline)
Email: support@hizuno.com, support@edelweissinsurance.com
Address: 2nd Floor, Tower 3, Wing B,
Kohinoor City Mall, Kohinoor City,
Kirol Road, Kurla (West)
Mumbai City MH 400070 - For more information related to claim process please read or visit Hospital Locator And Garrage Network
TPA Details For Claim Process
| Sr No. | TPA Name | Address | |
|---|---|---|---|
| 1 | Zuno General Insurance Ltd | support@hizuno.com | 5th Floor Tower 3 Wing B Kohinoor City Mall, Kohinoor City, Kirol Rd, Premier Residencies, Kurla, Mumbai 400070 |
| 2 | Paramount Health Services and Insurance TPA Private Limited | nayan.shah@paramounttpa.com | A-442, Road No. 28, Ramnagar, Wagle Industrial Estate, Thane West - 400604Volo Health Insurance TPA Pvt. Ltd |
| 3 | Assist America Emergency Medical Services (India) Pvt. Ltd. | sandeep@assistamerica.com | #509, 5th Floor, Filix Towers, Opp. Asian Paints , LBS Marg, Bhandup-West, Mumbai - 400078 |
| 4 | Vidal Health Insurance TPA Private Limited | rs@vidalhealth.com | 1st Floor Tower 2, SJR I Park, EPIP Zone, Whitefield, Opp. Sathya Sai Hospital, Bangalore - 560066 |
| 5 | Family Health Plan Insurance TPA Limited | karunakar_t@fhpl.net | No 8-2-269/A/2-1 to 6, 2nd floor, Srinilaya Cyber Spazio, RoadNo 2, Banjara Hills, Hyderabad - 500034 |
| 6 | Health India Insurance TPA Services Pvt Ltd | mitulvora@healthindiatpa.com | 4th Floor, Neelkanth Corporate It Park, 406 to 412, Kirol Rd, Vidyavihar West, Mumbai - 400086 |
| 7 | Medi Assist Insurance TPA Private Limited | satish.gidugu@mediassist.in | Tower - D, 4th Floor, IBC Knowledge Park, 4/1, Bannerghatta Main Road,Bengaluru - 560029 |
| 8 | Ericson Insurance TPA Pvt. Ltd | krishna@ericsontpa.com | 11/C, Corporate Park, 2nd floor,S.T.Chembur Mumbai - 400071 |
| 9 | MDIndia Health Insurance TPA Pvt. Ltd | skarandikar@mdindia.com | S. No. 46/1, E-space, A-2 Building, 3rd floor,Pune Nagar Road,Vadgaonsheri,Pune - 411014 |
| 10 | Good Health Insurance TPA Limited | mskcharan@ghpltpa.com | Suit No 403-406A, 4th Floor,Ashoka My Home Chambers,Sardar Patel Road,H Hyderabad - 500003 |
| 11 | Park Mediclaim Insurance TPA Pvt. Ltd | anuragbhatnagar@parkmediclaim.co.in | 702,Vikrant Tower,Rajendra Place New Delhi-110008 |
| 12 | Volo Health Insurance TPA Pvt. Ltd | pgarg@volohealthtpa.com | Unit no.902A,Sumer Plaza Marol Maroshi Road Marol Andheri East,Mumbai - 400059 |
| 13 | Inhouse Claims Process at Zuno General Insurance Ltd | support@hizuno.com | 5th Floor Tower 3 Wing B Kohinoor City Mall, Kohinoor City, Kirol Rd, Premier Residencies, Kurla, Mumbai 400070 |
For Complaint/ Grievance Procedure
Level 1:
- If you have any query related to claim process then firstly you have to contact to the customer support center at
Toll Free No.: 180012000, 022-42312001 (For Senior Citizen Helpline)
Email: support@edelweissinsurance.com, seniorcitizen@hizuno.com (For Senior citizen Queries)
Address: 2nd Floor, Tower 3, Wing B,
Kohinoor City Mall, Kohinoor City,
Kirol Road, Kurla (West)
Mumbai City MH 400070 - You can also visit your nearest branch
Step 2:
- If your query is not resolved within 7 days then you can contact to the Grievance Cell at the details given below:
Contact No.: 022-42312022
Email: grievanceofficer@edelweissinsurance.com, grievance@edelweissinsurance.com - Address: Edelweiss General Insurance Company Limited,
Kohinoor City Mall, Tower 3, Kirol Road, Kurla West,
Mumbai 400070
Level 3:
- If your query is not resolved within 15 days, then lodge your complaint through online portal of Council for Insurance Ombudsman (CIO) Portal, Insurance Regulatory and Development Authority Of India(IRDA) And Bima Bharosa Portal or contact at following details:
Contact No.: 15255, 18004254732
Email: complaints@irdai.gov.in
Address: Grievance Redressal Cell,
Insurance Regulatory and Development
Authority of India(IRDAI),
Sy.No.115/1,Financial District,
Nanakramguda,Gachibowli,
Hyderabad-500032
Ombudsman Contact Details
| Sr No. | State | Contact No. | Address | Jurisdiction Area | |
|---|---|---|---|---|---|
| 1 | Ahmedabad | 07925501201, 079-25501202, 079-25501205, 079-25501206 |
bimalokpal.ahmedabad@ecoi.co.in | Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad – 380 001. |
State of Gujarat, Union Territory of Dadra and Nagar Haveli and Union Territory of Daman and Diu |
| 2 | Bengaluru | 080-26652048, 080-26652049 |
bimalokpal.bengaluru@ecoi.co.in | Office of the Insurance Ombudsman, Jeevan Soudha Building, PID No.57-27-N-19, Ground Floor, 19/19, 24th Main Road, JP Nagar, 1st Phase, Bengaluru-560 078. |
State of Karnataka |
| 3 | Bhopa | 0755-2769200, 0755-2769201, 0755-2769202, Fax:- 0755-2769203 |
bimalokpal.bhopal@ecoi.co.in | Office of the Insurance Ombudsman, Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal – 462 033. |
States of Madhya Pradesh and Chattisgarh |
| 4 | Bhubneshwar | 0674-2596461 0674-2596455 Fax:- 0674-2596429 |
bimalokpal.bhubaneswar@ecoi.co.in | Office of the Insurance Ombudsman, 62, Forest park, Bhubneshwar – 751 009. | State of Odisha |
| 5 | Chandigarh | 0172-2706196 0172-2706468 Fax:- 0172-2708274 |
bimalokpal.chandigarh@ecoi.co.in | Office of the Insurance Ombudsman, S.C.O. No. 101, 102 and 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017. |
States of Punjab, Haryana, Himachal Pradesh, Union Territory of Jammu and Kashmir, Union Territory of Ladakh and Union Territory of Chandigarh |
| 6 | Chennai | 044-24333668 044-24335284 Fax:- 044-24333664 |
bimalokpal.chennai@ecoi.co.in | Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453 , Anna Salai, Teynampet, CHENNAI – 600 018. |
State of Tamil Nadu and Union Territories - Puducherry Town and Karaikal (which are part of Union Territory of Puducherry) |
| 7 | Delhi | 011-23232481 011-23232481 |
bimalokpal.delhi@ecoi.co.in | Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. |
State of Delhi |
| 8 | Ernakulum | 0484-2358759 0484-2359338 Fax:- 0484-2359336 |
bimalokpal.ernakulam@ecoi.co.in | Office of the Insurance Ombudsman, 2nd floor, Pulinat Building, Opp. Cochin Shipyard, M.G. Road, Ernakulum - 682 015. |
State of Kerala, Union Territory of Lakshadweep and Mahe, a part of Puducherry |
| 9 | Guwahati | 0361-2632204 0361-2602205 |
bimalokpal.guwahati@ecoi.co.in | Office of the Insurance Ombudsman, 'Jeevan Nivesh', 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM). |
States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura |
| 10 | Hyderabad | 040-67504123, 040-23312122 Fax:- 040-23376599 |
bimalokpal.hyderabad@ecoi.co.in | Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court" Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004. |
States of Andhra Pradesh, Telangana and Union Territory of Yanam - a part of Puducherry |
| 11 | Jaipur | 0141-2740363 | bimalokpal.jaipur@ecoi.co.in | Office of the Insurance Ombudsman, Jeevan Nidhi-II Bldg., Ground Floor, Bhawani Singh Marg, Jaipur - 302005. |
State of Rajasthan |
| 12 | Kolkata | 033-22124339 033-22124340, Fax:- 033-22124341 |
bimalokpal.kolkata@ecoi.co.in | Office of the Insurance Ombudsman, Hindustan Building Annexe, 4th floor, 4, C.R. Avenue, Kolkata - 700 072. |
States of West Bengal, Bihar, Sikkim and Union Territory of Andaman and Nicobar Islands |
| 13 | Lucknow | 0522-2231330 0522-2231331, Fax:- 0522-2231310. |
bimalokpal.lucknow@ecoi.co.in | Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II,Nawal Kishore Road, Hazratganj, Lucknow-226 001. |
Districts of Uttar Pradesh: Lalitpur, Jhansi, Mahoba, Hamirpur, Banda,Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varansi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur,Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad,Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sulanpur, Maharajganj, Santkabirnagar, Azamgarh, Kaushinagar, Gorkhpur, Deoria,Mau, Chandauli, Ballia, Sidharathnagar |
| 14 | Mumbai | 022- 26106552 022-26106960, Fax:- 022-26106052 |
bimalokpal.mumbai@ecoi.co.in | Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. V. Road,Santacruz (W), Mumbai - 400 054. |
State of Goa, Mumbai Metropolitan Region excluding Navi Mumbai andThane |
| 15 | Nodia |
0120-2514250 0120-2514252 0120-2514253 |
bimalokpal.noida@ecoi.co.in | Office of the Insurance Ombudsman, Bhagwan Sahai Palace, 4th Floor, Main Road, Naya Bans, Sector-15, Distt: Gautam Budh Nagar, U.P-201301. |
State of Uttarakhand and the following Districts of Uttar Pradesh: Agra,Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj,Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit,Etawah, Farrukhabad, Firozabad, Gautam Budh Nagar, Ghaziabad,Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal,Amroha, Hathras, Kanshiramnagar, Saharanpur |
| 16 | Patna | 0612-2680952 | bimalokpal.patna@ecoi.co.in | Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna - 800 006. |
States of Bihar and Jharkhand |
| 17 | Pune | 020 -41312555 | bimalokpal.pune@ecoi.co.in | Office of the Insurance Ombudsman, Jeevan Darshan Building, 3rd Floor, CTS Nos. 195 to 198, NC Kelkar Road, Narayan Peth, Pune - 411 030 |
State of Maharashtra, Area of Navi Mumbai and Thane, excluding Mumbai Metropolitan Region |
Registered/ Corporate Office
2nd Floor, Tower 3, Wing B,
Kohinoor City Mall, Kohinoor City,
Kirol Road, Kurla (West)
Mumbai City MH 400070
