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North East Small Finance Bank Toll Free No. 1800 121 1905
Updated on Wednesday, 2 November 2022 - 2:32pm
Email
Complaint Box, Complaint Book is also available at branch.
Organization:
North East Small Finance Bank Toll free Number(s):
- 1800 121 1905 (Customer Support)
All India Number(s):
- 92222 00123 (SMS Services)
Website:
Official Website - customercare [at] nesfb [dot] com (Customer Care)
- donotcall [at] nesfb [dot] com (Do not Call Registry)
Install App
Important Links
SMS Banking
Send SMS to 9222200123
| Services | Keyword Format |
|---|---|
| Registration | REG<Space>< Account Number> |
| Deregistration | DEREG<Space><Customer Number> |
| Balance Enquiry | BAL<Space>< Account Number> |
| Mini Statement | MINI<Space>< Account Number> |
| Debit Card Block | BLKCRD<>< Last 4 Digits Account Number><><Last 4 Digit Card Number> |
| Mobile Banking Enable | MBACT<><Customer Number> |
| Know Your Customer Number | KYCN<><Account Number> |
| Contact Us | CNTUS<><Account Number> |
| Cheque Book Request | CHQBOOK<Space><Account Number> |
| Cheque Status Enquiry | CHQSTATUS<Space><Account Number><Cheque Number> |
| To mark a stop payment on a cheque | CHQSTOP<Space><Account Number> <Cheque Number> |
Branch Locator
Grievance Redressal Mechanism
If you have any grievance or complaint you can contact at your nearest branch or can complaint viaComplaint Box, Complaint Book is also available at branch.
Level 1
- You can conatct the Branch Manager at your nearest branch office or contact Phone Banking Officer
at 1800-121-1905 or send email to customercare [at] nesfb [dot] com.
Level 2
- If you are not satisfied from the branch head solution or if you don't receive a response in 3 working
days, please contact your respective Zonal Head.
Level 3
- It you are not satified in level 1 and 2, or if you don't receive a response in 7 working
days, you can
contact Principal Nodal Officer:- Richel Tshering La
Principal Nodal Officer,
North East Small Finance Bank
3rd Floor, Fortune Central, Basisthapur
Bye lane 3, Beltola, Guwahati, Assam
781028
Email: principal [dot] nodalofficer [at] nesfb [dot] com
Contact Number :0361-7180051
- Richel Tshering La
If you are not satisfied with all these levels or if your grievance is not redressed by the Bank within
30 days of submitting your grievance, you may contact Banking Ombudsman.
Grievance Redressal Regarding NEFT/RTGS
| Escalation Level | Officials to be approached | Contact | E-mail ID |
|---|---|---|---|
| Generic Contact (NEFT/RTGS) | Customer Care | 1800-121-1905 | customercare [at] nesfb [dot] com |
| Escalation Level 1 | Abu Fazal Haque | 0361-7180001 | nesfb_neftrtgs [at] nesfb [dot] com |
| Escalation Level 2 | Mukut Phukon | 0361-7180001 | nesfb_neftrtgs [at] nesfb [dot] com |
| Escalation Level 3 | Devashish Bhattacharya | 9954437858 | devashish [dot] bhattacharya [at] nesfb [dot] com |
Forms Center
Address
North East Small Finance Bank Ltd
1st & 3rd Floor, Fortune Central ,
Basisthapur, Bye lane 3, Beltola
Guwahati, Assam 781028.
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