Such a horrible customer service. Please do not pay any service charge to the service center guys if they are not able to fix your issue in the first visit. I have been cheated by Onida service center where they charged the fee but have not fixed my issue. They promised to get the parts and fix the issue but now they are not picking my calls. It's been 3 months now and my issue is not resolved. Onida as a brand is losing its fame due to such fraudulent service center.

Sir,
I hv 29 inch led onida backlight problem but self check and found inverter board giving 168 volt and check backlight from another led tester volt is 148 and backlight led is glow properly but through by led supply is not glowing.
Pls help me what to do pls

Sound ok , display ok pattern ok , bust firmware leo50fain

I had bought Onida 40" Smart LED TV from Vijaysales-manjalpur, vadodara on 13/11/2018.
My TV had a problem on 27/10/2019 with its Main board and it stopped working within 11 months of purchase. So i called up the customer care for the repairs at ONIDA Service Centre on 29/10/2019 after which the person from that service centre came to my home and checked the TV and said that you guys will replace the main board in the TV and get it fixed in warranty. It has been 21 days since i had placed the complaint, still yet I have not got any solution for my TV and it still remains unrepaired. The technician had come to my house 1 times with main board and told me it’s wrong part came from the company , my TV still remains the same - non working condition.So now this problem being not solved.
I request ONIDA to please replace the full TV set against the non-working one as soon as possible and solve my problem.
Complaint number : 1910I156380329

I want sooner look into this matter

Purchased 55 inch led not even 2 years and green line have just erupted
Need refund or replacement

its been two months since i purchased onida 43 inch smart tv but recently i tried to watch videos on youtube it frequently gets hanged.

Hi,

I had bought Onida 43" Smart LED TV from Flipkart on 08/03/2018.

My TV had a problem with its Main board and it stopped working within 8 months of purchase.So i called up the customer care for the repairs at ONIDA Vasai Service Centre on 13/11/2018 after which the person from that service centre came to my home and checked the TV and said that you guys will replace the main board in the TV and get it fixed in warranty. It has been 30 days since i had placed the complaint, still yet I have not got any solution for my TV and it still remains unrepaired. The technician had come to my house two times and tried replacing the main board 2 times but my TV still remains the same - non working condition.So now this problem being not solved.

I request ONIDA to please replace the full TV set against the non-working one as soon as possible and solve my problem.
Complaint number : 1811I076380479

Dear Sir,

This in reference to complain number of for Comp. 1809h516380220 dated 29th Sep2018 for software problem with my Onida 43FIE 42inch full hd smart led tv; for which technical executive Name “Irphan (Exactly don’t know)” visited my house and took my LED with assurance to repair within week time with approx charges of Rs. 2500.00 - Rs. 6000.00 without any receipt copy.

But after two week of continues follow; I have been informed by executive that TV is in dead condition and unable to repair and Onida decided to return back.

This was completely shocking for me. Such revert from company like ONIDA we never can expect. It’s directly heated me over brand loyalty of Onida. How come my LED can be dead after giving in hand of company Executives when there was only problem of software..

I re- approached customer care and informed for same, they ensured me to come up with proper and appropriate solution and next day I got call from Mr. Nazim who claimed to have proprietor for authorised service agency of ONida and handling said case and he informed that executive is no more with us (20 days back) and took LED to some other local vendor for repairing and during his inspection he damaged its part and LED got dead.

Point to be noted:

· How ONIDA can higher such irresponsible authorised vendors who doen’t have system for proper tracking and do such kind of bluffing with their customer.

· If any of the employees is on notice period or left the company how, crucial information is going to pass on with them.

· What about ONIDA policy towards BRAND Loyalty and customer retention ship program.

· If Indian company response is like above then better to go Non Indian company by complaining and notifying it to ministry of commerce and Trade and PMO office as well.

Request :

1. Timely action should be taken from ONIDA in this matter so that customer like me who are having trust over you brand can be sustained

2. My LED should be return in working condition.

3. Detail of authorised vendor and said executive to be provide for proper legal action.

Kindly look into this, looking forward to have your positive revert or else I am bound to knock further consumer court. .

Regards

Gopal Poddar

HN# 44, Gali # 7 Press Enclave,

Vikas Nagar , Uttam Nagar

New Delhi - 110059

emy led is in warranty i buy it before eleven month & it display is corrupt. please change the display. my complain no.is 1809e606380242.

my last 16 days service center jammu led tv 42'' minor part of the issuse service center is very poor service

The service center response is to bad,I left my TV for mother board problem with in one the problem camed,past one month they saying it's in pending of compliment in ondia service center

I purchased 1.5 183irs AC last week and im doing installation at my own. Tired of people here at vellore. They need excuses to evade the work. If everything is available only they will work. They cant arrange basic tools required for their task. Bad show.

Worst ever experience
Onida- my mistake!.. im ready to pay for my mistake.

Onida 43" LED tv model number LEO43UIB in the month of May 2018 from Vijay sales Vasai West. As per this model, it should have support 4k resolution video 3840 X 2160 but actual it not support. Even this model not supported 2k resolution video 2048×1080. Some HD resolution (1,280x720) video supported but Audio not support.

I Have complaint against this matter you sent one person but he could not able sovle this issue he given one mobile number for solving this issue (Mob no. 9833503XXX, Mr. Ganesh). I called him many time but he did not given me any reply.

Therefor again I have made complaint against this matter (complaint number is 1806I076380498) during this complaint your person told me your previous person already solved this issue but actual he didn’t solve . He provide you wrong report in this matter.

I got one error like unfortunately, com.mstar.tv.servise has been stopped.

For your kind information I have attached that error.

I hope you will solve this issue before I’m taking legal action against you.

Regards

Dhananjay

(Mob. 7977306XXX / 8149300XXX)

Service& aproch very very bad