IVRS Menu: 0120-4456456 (Payments, Bank, Wallet)

First select your preferred language- Hindi, English

• Press 1- For KYC related queries
  • Kindly enter your registerd mobile number
• Press 2- For Password PIN and paytm account related query
  • For paytm account password reset
  • Passcode set or reset
  • Paytm debit card atm pin set/reset
  • Unable to login to paytm account
  • To update your profile
• Press 3- Query related to adding, paying or sending money through paytm wallet
  • For add money related query
  • For paytm wallet to bank transfer related query
  • For send money to other paytm user related query
  • For query related to payment through paytm wallet to merchant
  • To check wallet balance
• Press 4- Query related to paytm bank account or debit card or check book
  • To block or unblock your debit card
  • To reset/set atm debit card pin
  • To know your saving account balance
  • To request for bank account statement
  • For any other query/issue, wish to speak with executive
  • If you want to redeem your fixe deposit
• Press 5- Query related to UPI
  • For UPI transaction related query
  • Query related to add your bank account with UPI
  • To reset UPI PIN
  • If unable to verify your mobile number
  • Queries for cash back
• Press 6- To report loss or unauthorise use of paytmwallet debit card or saving account
  • If you lost your phone
  • If you lost your debit card
  • For fraud related to paytm wallet and paytm bank account
  • To report fraud in any other bank,debit card,wallet
• Press 7 - For Shoping, Travel, Movie Recharge, order placed on paytm
  • Dear customer for information to Shoping, Travel, Movie Recharge, order
    placed on paytm we are sending a SMS, click the URL

Customer Grievance Redressal

Level 1

• If you have online queries in Paytm app
• First response time - 2 working days

Level 2 (Queries)

If customer is not satisfied with the resolution provided in level 1, you can call 24 x7 helpline no.

• Phone: 0120-4456-456

Level 3 (Complaints)

If the issue is not resolved even after contacting various level, you can contact Nodal Officer

For locations falling under the jurisdiction of Banking Ombudsman offices in -
Ahmedabad, Chandigarh, Jaipur, Kanpur, Mumbai (I), Mumbai (II), New Delhi (I),
New Delhi (II), New Delhi (III), Dehradun and Jammu.

• Puneet Rastogi
  Paytm Payments Bank Limited,
  V J Towers, A-6, Sector 125
  Noida, Uttar Pradesh-201303
  Email : nodalofficer [at] paytmbank [dot] com
  Phone Number: 0120-4809661

For locations falling under the jurisdiction of Banking Ombudsman offices in Bengaluru,
Bhubaneswar, Bhopal, Kolkata, Chennai, Guwahati, Hyderabad, Patna, Thiruvananthapuram,
Ranchi and Raipur.

• Subiya Khan
  Paytm Payments Bank Limited,
  V J Towers, A-6, Sector 125
  Noida, Uttar Pradesh-201303
  Email : nodalofficer [at] paytmbank [dot] com
  Phone Number: 0120-4809661

Principal Nodal Officer

• Shri Rohan Lakhaiyar
  Paytm Payments Bank Limited,
  V J Towers, A-6, Sector 125
  Noida, Uttar Pradesh-201303
  Email : nodalofficer [at] paytmbank [dot] com
  Phone Number: 0120-4809661

Please raise the issue along with related Query Reference Number/Ticket IDs, Paytm registered mobile
number and transaction ID/Order ID with Banking Ombudsmen

Report a fraud

Complaint regarding any fraudulent transaction in bank account/wallet or payment related transactions -

• Call  IVR help desk number 1800 120 130
• You can report through Paytm app & register his/her complaint on “Report a fraud” category.
• A ticket number is generated for each complaint, which would enable to track status.
• It will take 2 working days from app and from Bank’s internal resolution time – 30 working days.
  

Redressal mechanism for grievances raised in-person

If customer want to walks-in the Bank branch or meets grievance officers to raise the grievance-

• Details of Grievance Officers
• Customer Grievance Redressal Policy
• SMS GO <Area Pincode> to 9880001234 to get the schedule of your Grievance Officer OR
  Call 24*7 helpline number: 0120-4456-456.