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PhonePe Customer Care No. 080-6872 7374
Updated on Thursday, 26 September 2024 - 12:06pm
Email
Organization:
phonepe.com All India Number(s):
- 080-6872 7374 (Customer Support)
- 022-6872 7374 (Alternate Customer Support)
Website:
Official Website IVRS Menu: 080-6872 7374 / 022-6872 7374
First select your prefered language - 1. English 2. Hindi
- Press 1 - To report a problem on the PhonePe register no.
- Press 1 - If you already report your problem and want to check your complained status.
- Press 2 - For cash back offers.
- Press 3 - For refund realted issues.
- Press 4 - Any query regarding mutual funds.
- Press 5 - If you are facing problem while using phone app or wallet.
- Press 6 - For any other issues
- Press * - To repeat the menu
Install App
- support [at] phonepe [dot] com (Customer Support)
- This email address is no longer in use. For faster response and better support experience, please raise a support
request by logging into the Phonepe app and clicking on the '?' on the top right corner of the screen. You can
also contact through Help Center.
- This email address is no longer in use. For faster response and better support experience, please raise a support
Important Links
- Contact Support For
- Help/Grievances/Ombudsman (Pls enter your registered mobile no. 10 digit)
- Frequently Asked Question
- Report fraud for Customer/Merchants
- Merchant Helpdesk
- To Report Ethics Concerns
- Pay By -
Grievance Redressal
Level 1
Complaints Registration :
- You can register your complaint with PhonePe Customer Support by clicking
on the icon on the home page of the PhonePe App. - Customer support service is available 24 hours a day and 7 days a week.
Complaints Resolution:
- Will try to resolve all your complaints/queries within 3 business days.
- Refund approval can be instant, but it may take 3-10 days to reflect money into the account.
- Complaints related to ‘fraud and risk assessment’ often take longer to investigate due
to involvement of multiple agencies.
Level 2
If you have not been satisfactorily resolved at Level 1.
- Log in to PhonePe Support with your registered PhonePe number and report your issue.
- Call customer support centre on 080-68727374.
- Will resolve all Level 2 complaints within 3 business days.
Level 3
If your concern/query remains unresolved, can escalate the matter to our Grievance officer -
Working hours: Mon-Fri 10 am to 7 pm, Phone: 080-68727374 / 022-68727374.
- For Complaints Registration, name and contact details of the Grievance Officer given below-
- Principal Nodal Officer - Sinu Sudhakar
Nodal Officer - Sinchan Kumar Saha
Address: Office-2, Floor 4,5,6,7,
Wing A, Block A,Salarpuria Softzone, Service Road,
Green Glen Layout, Bellandur, Bengaluru,
Karnataka-KA, Pin- 560103
- Principal Nodal Officer - Sinu Sudhakar
- This resolution of complaints takes 24 hours and all 3 level takes 7 working days to resolve the query.
Level 4
If your query or complaint has not been satisfactorily resolved at previous levels within 30 days, you can
contact at RBI Ombudsman CMS Portal
Merchant Helpdesk
- 080-68727777
- 022-68727777
Mailing Address
Phonepe Private Limited
Office-2, Floor 4,5,6,7, Wing A, Block A,
Salarpuria Softzone, Service Road, Green Glen Layout,
Bellandur Bengaluru, Karnataka-KA, Pin- 560103.
Registered Address
Phonepe Private Limited
(Formerly known as FX Mart Private Ltd.),
Unit No.001, Ground Floor, Boston House,
Suren Road, Off. Andheri-Kurla Road,
Andheri(East) Mumbai-400093,
Maharashtra, India.
Comments
Money not received
Dear/mem
May account HDFC 15000 But not credit Airtel payment bank so please refund my amount of account
Rifand
Sir mene 1-9-2020 ko 2000 rupay ka payment kiya tha pese phonepe se pese kat gaye payment nhi hua
Refund issue - Did not receive the refund
Sir aise hi chalata raha to phone pe par kon vishwas karega
Refund issue - Did not receive the refund
Sir mera electrycity ka bill successfull hua hai amount bhi cut gaya lekin paid nahi hua hai or nahi refund hua hai please help me.tracsation id.N1907201652052633467290
Raj mistri
Building banane ke liye call karen
jankari
sir him recharge kar rage hai
transaction failed bata RHA hai to kya kare sir.
please your help.
Refunding cash
maine ek customer ko 1000 rupees phonepe se send kiye mere account se kt gye pruske paas show ni ho rhe or google se search kiya inka customer no to west bengal mai milta hai ab kya kre pls help me
Refund issue - Did not receive the refund
My name is ajay Maurya mere account se two thousand and two hundred Rupee's (2200/=) deduction hua hai Jo abhi tak refund nahi hua hai customers care se bat karne par onhone bataya ki 1week me aap ka paisa refund ho jayega but aaj 14 days ho gaya paisa refund nahi hua aur call karne par customers care phone ko cut kar rhe hai so help please
Someone take money from my phone pe account without my permissio
Someone take my money without my permission please help me to get my money back
Refund
P2007212235386656184213 plz refund this transaction.now phonepe not helping their customers.
Main Mera khata karna chahta
Main Mera khata karna chahta hun
Phone per paise Mein Mera khata na chahta hun
Refund
Sir maine apna phone pay wallet closed.kiya tha uska refund abhi tak mjhe return nhi mila hai plzz mera paisa urgent mera.bank account me bhejiye plzzzzz sir
Refund mony
Sir I get scratch card Frome gameswired@icic after the scrach my cash Rs.2702 debit Frome my account please help me how can I get my Mony return back I try to call phone pe customer care but not response
My amount was debited in last
My amount was debited in last Thursday night and than receiving bank was fake Flipkart
My phonepe account debit in
My phonepe account debit in 1300 plesae refund the my amount
transaction from my phone pe .
Sir, I have done a transaction of 10,000/- from my phone pe the transaction fails but from my account, the amount was debit.to whom account I have sent amount he not receive the payment.
Sir, I have done a
Sir, I have done a transaction of 10,000/- from my phone pe the transaction fails but from my account, the amount was debit.to whom account I have sent amount he not receive the payment.9563.46.8428xxxxx
Scratch card problem
My amount is another account transfer please refund my money
Sir I get scratch card Frome
Sir I get scratch card Frome gameswired@icic after the scrach my cash Rs.2702 debit Frome my account please help me how can I get my Mony return back I try to call phone pe customer care#89458
√592o1 but not response Helpline Number
Payment successfully but not receiving
Maine Flipkart ke liye 149 ki payment ki thi jo PhonePe par success ho gyi lekin Flipkart unsuccessful bta rha hai
Panding money
Return to the money RS 5000 17/09/2020
Not to credit amount to Reciver AC & not to refund till date
Sir ,I was tfr some money on 06 July 20 but till date not credit to Reciver AC till date .pl refund my amount in my AC.
Not refunded
Were is my money. Why you are delay for refund amount
Dear Sir/mam, I was bill
Dear Sir/mam,
I was bill payment of credit card on 20 march 2020 it was successful but still amt not reflecting to SBI credit card ac .
That's why I paid late fees to SBI card and also reflect to cibil score what can I do I am totally disappointe CUSTOMER SERVICEservice NO9123OO2749...
Phone pe
Dear Sir/mam,
I was bill payment of credit card on 20 march 2020 it was successful but still amt not reflecting to SBI credit card ac .
That's why I paid late fees to SBI card and also reflect to cibil score what can I do I am totally disappointed for service..
Phone pe customer
Refund mony
Refund mony
Fraud amount transaction
INR 2709/- has been debited from account on 09th August 2020 through PhonePe. Please refund amount ASAP.
Refund request
Sir this is Prabu to this yesterday 09 August 9.25 Pm.I saw tha one add from phonepe I click that add they show you get reward from phonepe rs 3085 and I follow that but I debit in my a/c in rs 3085 please refund my amount and where I whant ask I don't no I call customer care but no use please help me what I can do. So please inform me by mail or message thank you.
Transaction I'd:P2008092124266719150459
Caseback reward nahi araha hai
Shir mere phonepe me caseback aana band hogya shir please dekh kar caseback chalu kar digiye please....
Not received my refund payment
Dear team
My last transaction id P2008061503402043625658 not received my refund payment rs. 2500 check my phonepe and send me my refund payment date 06.08.20
Refund my account money
Dear sir good evening maine 3000 rupay transfer kar raha tha but hua nahi sir account me se paisa cut gaya 1 day refund dikha raha hai par aaye nahi abhi tak please Check request sir ,date 07/08/2020,3000 Indian overseas bank account se 3000 refund please request sir
Please refund the money
Please refund the money
Just refund amount
Dear sir number 9749.83.9708. mai balance transfer kiya tha phone pe se account me amount 20000 ka tha par mere account se debit ho gya par benificiary ke account me credit nhi hua hai 30 September 2020 ko ye transaction kiya tha please solved this problem please mera balance wapas kar dijiye
Refund Amount
Sir Maine galat account m paise transfer kr diye plz return case
I needed very much
Richarge
Date 20/7/2022 ko 301 rupye ka recharge Kiya tha lekin richarge successful nahi huva lekin mere khateme se 301 rupaye cut huve hai abhi tak return nahi aya plz mere paise send kijiye
Refund amount call me now
Sir, My money debited from my account Rs.353 /- for Airtel digital TV DTH. but My DTH TV is not recharged. So Please refund my money in my account. thank you...097498.39708..
Refund
Sir kal 31-7-2020 ko mene phone pe se 599 ka recharge kiya tha sir mere account se rupey cut gaye but recharge unsuccessful ho gya please sir mere rupey refund kiye jaye
My money debited from my
My money debited from my account 1150 but they not received. Please refund my money back my phone
My account not credited
My account not credited amount sendre account is debited
CALL ME YOUR ACCOUNT FREZE
SIR MAIL ME YOU PAYMENT RUFUND
Frozen ofmy account how to solve
Please solve my problem
My problem on pay amount not
My problem on pay amount not refund
Fraud
Debited my ac 30000 .plz refund my many
1000 less in bal wothout payment
Bal enquiry bal not ok
Wrong Payment Pay stores Recharge code
Wrong Payment Pay stores Recharge code preaches place May Refund manny give me sir request give may Manny refund. 4411
Wrongly payment transferred to other account
Hi
Phone pay please help me
I had transferred 2000/- amount to vaishli shinde but by mistakenly transferred to shoheb goli
In between on phone pay registered mobile number is same both name.
My I request to you phone pay
Kindly give us customer care no
And help refund from wrong account
Please refunded my money
Please refunded my money RS2000
Pending issue
Transaction id NX22030117154691470550881
I have only pending money to pay my landlord, today is my last day for paying and i have no other options. My land Lord take panelty 500rs per day if I am not able to give him today my point is if my money is not comeback today than phonepe give my panelty as compensation if you agree
Kindly take my point I have no other option.
Re fund my money
Sir this is Karthik to this morning 25 july I saw tha one add from phonepe I click that add they show you get reward from phonepe rs 1999 and I follow that but I debit in my a/c in rs 1999 please refund my amount and wher I whant ask I don't no I call customer care but no use please help me what I can do. So please inform me by mail or message thank you.
pement Refand
dear sir ji jab ham koyi pement karte hai pesa kat jata hai to pese refand nahi hota kya ye pesa kis ke pas chala jata hai mene kayi bar dekh hai pement 7 din me wapas hota hai kyu kya phone pye wale us pese ko 7 dey UG karte hai
kam se kam 24 gante me wapas karna chahhiye
nahi to iski campalne RBI me kiya jaye
jago garhak gago
Ticket cancel and refund ballenc
मै एक टिकट का मैसेज आया था और मैं बुकिन कर दिया लेकिन अभी वो कैंसल करके मेरा बैलेंस मुझे वापस करें प्लीज़
Refund amount
Customer care Gifts card ka Paisa vapis account number me return kare serand I hope that your better service rs 500
My payment
My 20 rupees has been cut down without do any transaction
पैसा वापस लेने के विशय मे
4/08/2020
को पैसा रिटन के लिये किये थे 24घंटे मे आ जाये गा
मगर पैसा नहीं आया है
Paise wapas ke liye
24 ghante 48 ghante mein Paisa aaega ka ha gaya tha abhi tak nahin aaya Meri complaint ki koi sunvaee hai ki nahin hai ki main kisi aur ka darvaja khatkhata bataiye Mera Paisa wapas aaega ki nahin aaega
Refund for money my phonepe account
Maine loan ke liye 471rs scuritamount jama kiya tha sir pls refund karwa dijiye sir mere phonepe account me pls sir
Please refund the my money
Please refund the my money
Froud
Mere number me ek person ne call karke cashback ka jhasa dekar mere account se 500 rupey le liya
Froud payment
Mere no main AK person ne call korke cash back ka jhasa dekar mera account se 37000rupey le lie hai
Refund money
सर/ मैडम
मेरा 800 रूपए का 4-5 दिन पहले का रिफंड है जो अभी आया नहीं है इसलिए आपसे अनुरोध है कि आप आज ही की तारीख में रिफंड डालने/डलवाने की कृपा करें मुझे अर्जेंट है जी
Please please
Refund the transaction please its urgent.
Dear sir/madam
I transferred 10000 rupees to my own account on 9/09/2021. That transaction is debit in my account but not credited in transferred id. Its already too late i waited till i made the transaction . I request u to please today refund the amount. I already waited since i have made the payment. Its a request please correct the error.
My refund not credit my account
Sir mera 10000 rupay 1/06/22 ko transfer kiya hai jo ki abhi tk na refund hua h na hi jis account me dala wha gya h please sir mera aaj hi refund krdo mujhe paise ki bhut jarurt hai
Refund issuees
Sir/madam my money is debited 15000 in my account but not added in receivers bank account it's already too late please take action immediately
My money is bedited 2697 in my account but not added in receiver
My money is debited 2697 in my account but not added receivers bank account please take action seriously pps
Refund
Hello,
I have been transferred 50000 Rupees to merchant through phone pe app on 1/10/2021, but that amount was not credited to them and it was deducted from my account, still that amount was not credit to them..what to do?
So kindly advise
Refund
Hello,
I have been transferred 50000 Rupees to merchant through phone pe app on 1/10/2021, but that amount was not credited to them and it was deducted from my account, still that amount was not credit to them..what to do?
So kindly advise
Refand
Help me
Refund money
Dear sir. My money debited from my account but they not received. Please refund my money back thank you.
Amount refund
Amount not refund the my account
Amount not refund on my account
Amount not refund on my account failed transaction.
Amount refund
Amount not refund the my account
महोदय एसबीआई बैंक के खाते से
महोदय एसबीआई बैंक के खाते से 25000 कटकर इलाहाबाद बैंक अकाउंट में जाने को शो कर रहा है लेकिन इलाहाबाद बैंक में पैसा नहीं पहुंचा जबकि एसबीआई से मेरा ₹25000 कट गया है आपसे सविनय निवेदन है कि जल्द से जल्द मेरा पैसा वापस कराने की कृपा करें
reply
Mere phone pay se 1 payment
Mere phone pay se 1 payment kiya tha 21 tarikh ko sham 8:34 mint par wah pesa mere ac. Se kat gaye lekin samne wale ke nahi gaye mujhe mera pesa wapas kab tak milega
Mera pisha jo aaj mine 7000
Mera pisha jo aaj mine 7000 rs jo mine purbanchal me bheje jo abhi tak nahi pahucha kirpa karke please bapas bheje 7000 rs
Any probabl solved
Sir, My money debited from my account Rs.353 /- for Airtel digital TV DTH. but My DTH TV is not recharged. So Please refund my money in my account. thank you...095634.68428..x
Payment issues
SirMaine 18/8/2020 love bank of Baroda s SBI bank Mai 19000 Rupay ki payment ki thi jo ki mere account s Debit ho gye our mere SBI account Mai Nhe pahunche hai please mere payment Riffund krne ki krpa kren
Money debited but not credit in sent account
I have transferred 10000 rupees in bank of Baroda account of my brother but amount is debited from my account but not credit in his account
I have immediately reported support PhonePe customer care and got a view ticket no
One instruction has shown that amount will be deposit within 5 days but not credit in his account
Now I didn’t get any solution to get back my amount
So kindly solve my problem and credit my amount back to my account
job
meine airport athourity ki job ke liye paise mere account me se debit ho gaye hai abhi kuch refund nai hua hai...plz do give me resolustion for my payment
meine airport athourity ki
meine airport athourity ki job ke liye paise mere account me se debit ho gaye hai abhi kuch refund nai hua hai...plz do give me resolustion for my payment.... 06297572241xxxxxxxxxx
loss my money
Sir get free cash@upi per galati se 1609 rupaye credit ho gaya hai.
Sir please mera paisa mere account me credit kr do mujhe koi scheme nahi chahiye.
Please return my money .
please refund my money
Submitted by Ajay kumar (not verified) on Mon, 11/05/2020 - 8:32pm.
am sending money amount 25000 to vijay keshavrao hon but money dont received by receiver.and 25000 rupey Debit in
time-11:15am
date.-30 nov 2019
amount -620425l577
please refund my money early.
i need very much this money.
please please
Money refund
06/07/20 ko 1500 sau account me dale aur 07/07/20 ko ek dukan me 500 sau transfer kiya aur turant message aaya ki aapka account me 716 rupees hai , batao 1500 me 500 transfer kiya tho usme 1000 hona chahiye sir bataye sir utna agar kat jayega tho phone pe rakhne se kya fayda hai
The company I work for used
The company I work for used hiver as a shared mailbox solution but changed to drag because it was half the price of hiver. This went terribly and now I need a new solution. Is there any other way of getting shared mailboxes other than 3rd party apps? If there isn't which is the best?
This payment declined by bank receiver kaa problem aa rahi hai
Please help me
Refund money
Please refund my 1599 wrong tranfer to unknown link
Other person fourd call Paisey trajection my account
Ple help me sir my account phone say 21-5-20ko froud tranjection huva hai sir vo karnatak bank may me deposite hai par denahi rahe hai vo person ka nam vijay kumar hai ple help karo sir
Hi Sir, i have paid credit
Hi Sir,
i have paid credit card bill of Rs 20000/-through phone pay app on 8th January 2020 at 3:34 pm ,transaction got successful(paid) and amount deducted from phone pay account,but receiver didn't received money till now, the transaction ID: N6203817178. I want my money back ,please look into this and try to resolve soon .
Hi Sir, i have paid credit
Hi Sir,
i have paid credit card bill of Rs 20000/-through phone pay app on 8th January 2020 at 3:34 pm ,transaction got successful(paid) and amount deducted from phone pay account,but receiver didn't received money till now, the transaction ID: N6203817178. I want my money back ,please look into this and try to resolve soon .
Hi Sir,89458=39987xxx i have
Hi Sir,89458=39987xxx
i have pa id cred it card bi ll of Rs 20000/-thro ugh pho ne pay app on 8th Janu ary 2020 at 3:34 pm ,trans action got succ ess ful(paid) and amo unt dedu cted from ph one pay acc ount,but rece iver didn't rece ived mon ey till now, the trans action ID: N. want my mo ney back ,plea se look into this and try to res olve soon .
Refund amount call me sir
Hi Sir,9563.46.8428.
i have pa id cred it card bi ll of Rs 20000/-thro ugh pho ne pay app on 8th Janu ary 2020 at 3:34 pm ,trans action got succ ess ful(paid) and amo unt dedu cted from ph one pay acc ount,but rece iver didn't rece ived mon ey till now, the trans action ID: N. want my mo ney back ,plea se look into this and try to res olve soon .