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Email

• support [at] phonepe [dot] com (Customer Support)
  • This email address is no longer in use. For faster response and better support experience, please raise a support
    request by logging into the Phonepe app and clicking on the '?' on the top right corner of the screen. You can
    also contact through Help Center.

Important Links

• Contact Support For
  • Help/Grievances/Ombudsman (Pls enter your registered mobile no. 10 digit)
  • Frequently Asked Question
  • Report fraud for Customer/Merchants
  • Merchant Helpdesk
  • To Report Ethics Concerns
• Pay By -
  • Pay with PhonePe
  • Add Bank Account
  • Set/Reset UPI Pin

Grievance Redressal

Level 1

Complaints Registration :

• You can register your complaint with PhonePe Customer Support by clicking
  on the icon on the home page of the PhonePe App.
• Customer support service is available 24 hours a day and 7 days a week.

Complaints Resolution:

• Will try to resolve all your complaints/queries within 3 business days.
• Refund approval can be instant, but it may take 3-10 days to reflect money into the account.
• Complaints related to ‘fraud and risk assessment’ often take longer to investigate due
  to involvement of multiple agencies. 

Level 2

If you have not been satisfactorily resolved at Level 1.

• Log in to PhonePe Support with your registered PhonePe number and report your issue.
• Call customer support centre on 080-68727374.
• Will resolve all Level 2 complaints within 3 business days.

Level 3

If your concern/query remains unresolved, can escalate the matter to our Grievance officer -

Working hours: Mon-Fri 10 am to 7 pm, Phone: 080-68727374 / 022-68727374.

• For Complaints Registration, name and contact details of the Grievance Officer given below-
  • Principal Nodal Officer - Sinu Sudhakar
    Nodal Officer - Sinchan Kumar Saha
    Address: Office-2, Floor 4,5,6,7,
    Wing A, Block A,Salarpuria Softzone, Service Road,
    Green Glen Layout, Bellandur, Bengaluru,
    Karnataka-KA, Pin- 560103
• This resolution of complaints takes 24 hours and all 3 level takes 7 working days to resolve the query.

Level 4

If your query or complaint has not been satisfactorily resolved at previous levels within 30 days, you can
contact at RBI Ombudsman CMS Portal

Merchant Helpdesk

• 080-68727777
• 022-68727777

Mailing Address

Phonepe Private Limited
Office-2, Floor 4,5,6,7, Wing A, Block A,
Salarpuria Softzone, Service Road, Green Glen Layout,
Bellandur Bengaluru, Karnataka-KA, Pin- 560103.

Registered Address

Phonepe Private Limited
(Formerly known as FX Mart Private Ltd.),
Unit No.001, Ground Floor, Boston House,
Suren Road, Off. Andheri-Kurla Road,
Andheri(East) Mumbai-400093,
Maharashtra, India.

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