Email

• indiaservice@pnbmetlife.co.in (For Queries)

Important Links

• Contact Form/Customer Support
• Branch Locator
• Frequently Asked Questions

SMS Service

• SMS with the text 'MET HELP' to 5607071

For Claim Process

• If you have any query related to claim process then firsty you have to contact Customer Support Center at the following details
  Contact No.: 18004256969
  Email: claimshelpdesk@pnbmetlife.com
  india_pmjjyclaims@pnbmetlife.com (Pradhan Mantri Jeevan Jyoti Bima Youjna, PMJJBY)
  or you can also visit your Nearest Branch
• You can make a claim request via filling this Claim Request Form
• For More Information Related To Claim Process

Grievance Redressal

Level 1:

• If you have any query/ complaint then firstly you have to contact to the customer support center at the details given below:
  Contact No.: 18004256969, 0802-6502244
  Email: indiaservice@pnbmetlife.co.in
  Address: "Grievance Redressal Department"
  PNB MetLife India Insurance Co. Ltd, Unit no. 302,
  3rd floor, Tower-3, Worldmark, Village Maidawas,
  Sector 65, District Gurugram, Haryana - 122018
  
• You can also visit your Nearest Branch

Level 2 :

• If your query is not resolved within 3 days then you can contact to the girevance redressal offier via calling 0124-4179000 or emailing at gro@pnbmetlife.co.in
• You can also contact to the grievance officer of your nearest branch at the details given below:
  
  Table Search:

  Sr No.	Location	Designation	Contact no	Email	Branches Address
  1	Gariahat, Kolkata	Assistant Manager	9830563853	ahossain1@pnbmetlife.com	PNB MetLife India Insurance Co. Ltd., Singhi Regency, 48 /1A , Gariahat Road, 1st Flr, Kolkotta - 700 019.
  2	Kankurgachi, Kolkata	Deputy Manager	9831528993	arao@pnbmetlife.com	PNB MetLife India Insurance Co. Ltd., "Kashi Niket", 1st Floor, # 190 C, Satin Sen Sarani, Kankurgachi, Kolkata - 700 054
  3	Kolkata - Shakespere Sarani	Manager	9654268352	dgupta1@pnbmetlife.com	PNB MetLife India Insurance Co. Ltd.,1st and 2nd Floor, 20A Park Street, Kolkata 700016
  4	Howrah	Assistant Manager	9830464718	agunin@pnbmetlife.com	PNB MetLife India Insurance Co. Ltd., Platina Mall. 9th Floor, 1, Nityadhan Mukherjee Road, Howrah - 711 101. Near Howrah Maidan Metro Station.
  5	Kharagpur	Assistant Manager	9775411155	msardar1@pnbmetlife.com	PNB MetLife India Insurance Co. Ltd., 3rd Floor, of MS Towers - 2, (Atwals Real Estate) OT Road, Inda, Kharagpur - 721 305, Paschim Medinipur, WB
  6	Contai	Assistant Manager	9547935091	pmotilal@pnbmetlife.com	PNB MetLife India Insurance Co. Ltd., 1st Floor, Vill - Dhandighi, P.O + P.S, Contai Dist, East Midnapur, W.B. - 721401 (Contai)
  7	Baharampur	Assistant Manager	7001194619	mintu.saha@pnbmetlife.com	PNB MetLife India Insurance Company Ltd. , Ground Floor,Sri Sri Nitananda Bhavan, Panchantal Dist Murshidabad,Baharampur - 742101
  For More Details

Level 3 :

• If you are still not satisfied with level 1 or level 2 then you can also lodge your complaint online through IRDAI Portal Or Council for Insurance Ombudsman (CIO) Portal.

Download Forms

Registered Office

PNB MetLife India Insurance Company Limited
Unit No. 701, 702 and 703,
7th floor, West Wing, Raheja Towers,
26/27 M G Road, Bangalore -560001,Karnataka.
Fax: 022-41790203

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