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Raymond Customer Care No. 1800 222 001
Updated on Tuesday, 30 July 2024 - 2:32pm
Organization:
Raymond Toll free Number(s):
- 1800 222 001 (Customer Support, Mon-Sat 9:30am-6:30pm)
All India Number(s):
- 77000 13925 (WhatsApp Support)
Website:
For Online Shopping
Website:
Official Website Emails
- consumercarecell [at] raymond [dot] in (Feedback/Grievances)
- support [at] myraymond [dot] com (Queries regarding online shopping)
Important Links
For Order Returns, Refunds And Cancellations.
- For order related complaints firstly, you have to contact customer care at 1800222001 or email at consumercarecell [at] raymond [dot] in .
- For Returns, Refunds And Cancellations, email at support [at] myraymond [dot] com or you can visit your nearest store.
- You can Return your order within 15 days from the date of delivery.
- Refund will be initiated within 5-7 working days on same mode of payment method.
- For more information about return and refunds, Please read
Offices Addresses
| Sr No. | Name | Address |
|---|---|---|
| 1 | Registered Office | Plot No.156/H.No. 2, Village Zadgaon Ratnagiri - 415612, Maharashtra, |
| 2 | Corporate Office | Raymond Limited, New Hind House, Narottam Morarjee Marg, Ballard Estate, Mumbai - 400001 |
Comments
Raymond Ruined my engagement
Hi,
This is in relation to the store Raymond Premium Lounge, located at K-24, Sec 18. Invoice: SRAY18/665
I brought fabric (powder blue) of highest quality on offer and gave my suit for stitching at the store to Master Imran, and Master Santosh. They assured me that proper care will be taken of my suit. I even told them that this was my engagement suit, for my function in the beginning of October.
My order date: 10th August 2024. After multiple times of them trying to give me my tux with water marks and spots, they finally said they will restitch and fix my vest as well (which has clear stitching issues). This was in late August/early September. Today, on Oct 5, they have told me that they won't be able to stitch my suit after they again messed up my Tuxedo and the vest is in the same condition as it was in the first week of September.
No amount of refund will be able to repair what they have done with me and perhaps to other customers. My engagement is in 4 days and since this is the peak period, I am unable to find a different tailor who can stitch my suit on time.
I DON'T HAVE A SUIT FOR MY ENGAGEMENT. I hope you understand how big a deal this is. I hope you blacklist their owner, who not only did not understand the gravity of the situation but was also disrespectful to my mother who had come to the store with me. This is extremely unprofessional from your staff and they have screwed up such an important once in a lifetime event for me.
I will never forgive Raymond and all your associated staff - especially Mr. Dinesh Mahesh Suri, the owner; Mr. Rihan, the manager, Santosh and Imran - the tailors. I can't believe what I have gone through because of the callous attitude of your tailors and staff. Even after 2 months of time and so much unnecessary back and forth, they have been unable to deliver on their promises of delivering a suit.
I hope you take the strictest of actions against them. A line of acknowledge and helpful resolution would be highly appreciated.
point cut
Submitted by Atul Gupta (not verified) on Mon, 30/03/2021 - 5:58pm.
Dear sir, I have 12000 Raymomd rewards points which were I’m going use for my brother marriage shopping in end of March 2021 but due to spread of corona virus your showrooms is closed an I’m unable to use those points please help me so that I use my valuable points
*Urgent* Trouser not received on time
Dear Mr Rohit Khanna
As discussed we have purchased full suit with stitching on 06th Dec 20 and Raymond staff committed to deliver on 14th Dec 20. We have purchased material at Rajarampuri, Kolhapur Maharashtra.
Tomorrow is my marriage ceremony arranged and still trouser not yet received. Also Manager Golden Singh is on leave, Nothing any staff is supported quickly. Now without trouser how can I marriage??.
I need this on priority in next 2 hrs.Please discuss with your staff and arrange the same. Staff says by mistakenly trouser sent to Jalgaon branch.
Bill No. Q53CM20/908
Date of Bill:06/12/2020
Regards
DILIP BAVADEKAR.
Suit fitting problem
Hello Sir, I placed a custom tailoring order on the online website. Your man came to my house and measured. But when I got that suit, its fitting is not perfect. Now if I want to get her fitting done right thenSo whom do i contact now INVOCE NO. BK200304030811
Enquiry
I want information of tailoring quality
Complain
Dear Sir , My self Sourav Ranjan Ghosh. I have given two shirts and one trouser (Bill No. A24/20-21/00051) in Raymond (Raiganj, Uttar Dinajpur, WB, Pin- 733134) for tailoring. Among them one shirt ordered for half and one for full. But on delivery time I got half shirt in place of my full shirt which they delivered me forcefully.
I choose Raymond for tailoring for your company's high reputation and sophisticated works. But the actual scenario shocked me. You have made the same mistake before to my relatives. If you do not take any steps then you will loose your reputation as well as your customers. You should refund my total shirt amount to compensate it. Here the bills and my payments are attached. Hopefully you will take action against this.
Thanking you..
Reward points
Dear sir, I have 1900 Raymomd rewards points which were I’m going use for my brother marriage shopping in end of March 2020 but due to spread of corona virus your showrooms is closed an I’m unable to use those points please help me so that I use my valuable points
Need to collect my SUIT
Hello Team,
I have purchased SUIT and accessories fromHyderabad Gachibowli store. Can you please help me with the branch manager contact details.
I am struggling to contact branch help desk seems branch closed and there is no response from Branch number.
Not pickup my return
Reymond not return or exchange my product.which i buy online from reymond online store
Wrong information about gift schemes by your Dealer in Gurgson
In September 19 I purchased a fabric from your dealer in Gurgaon At the time of purchase I was told that you will get 750 points each on your birthday and marriage anniversary day which can be encashed any time. As both my birthday and marriage anniversary fall in November, I checked up with them in the month of November then I was informed that your bonus points will come in December, after making calls on various occasions Now I m informed that minimum shopping shud have been 3000: Is it not a cheating ?
To know about rewards points
Sir
I am regular customer of Raymonds and purchase items from Raymonds showroom Kakadeo KANPUR UP
in October I got message for reward points of 1000 Rs
But due to my busy schedule I can’t go to redeem it
Now my anniversary month is December so kindly consider that points
and till whe I will get message kindly Acknowledge me earliest
Thanks
Mail id
Dear sir
I m shyamdas Sinha for park avenue brand staff can u
Activate my mail id.....
Regards
Shyamdas
Gift and redum points
Today I was purchasing at Aurangabad show room. They told me there is gift on Rs 20000.00 bill amount. At the time of billing I request to check my points. As billing amount was above 20000 thusand. I request them to redeem points and give me my gift also but show room owner or billing person refuse both at a time.
Open my new showroom in Ahmedabad
I recquid raymond fabric with raymend marketing
Bad steching and delivery and not offering during going offer
आप के द्वारा दी गई सेवा का वाराणसी की शाखा के पहड़िया में ग्राहकों को बेवजह परेशान किया जा रहा है सही तरीके की सिलाई नहीं ही सही तरीके से आप के द्वारा मिलने वाली आफर को बताना ना ही समय पे सिलाई करके कोड देना इस शाखा का काम है आप का नाम डूबा रहा है यह शाखा आप समझा सकते है कि ग्राहक नाराज तो सब खराब