हिंदी में पढ़ें

Contact

For any query on SBI Buddy

Toll Free

• 1800112211
• 18004253800

Phone

• 08026599990

Mail

• contactcentre [at] sbi [dot] co [dot] in

SBI Buddy classified under 2 categories

1. Minimum KYC – Wallet
2. Full KYC – Wallet

Minimum KYC – Wallet

In this service customer will get benifit by submitting minimum KYC detail to the bank

The minimum detail include

1. Mobile number verified with OTP and self-declaration of name
2. Unique Identification number such as Aadhar Card ,PAN , Voter Card,Indian Passport
   Driving License etc

This will Benifit you

1. Can be used for merchant payments (Bill Payment/Recharges/Purchase of goods and services)
2. Fund transfer to Bank account or any other wallets/PPIs is not allowed
3. To be converted into a full KYC wallet within a period of 12 months from the date of registration,
   failing which no further credit shall be allowed in such wallets. However, the wallet holder shall be allowed
   to use the balance available in the wallet only for purchase of goods and services.
4. At the time of wallet closure, the user is allowed to transfer the outstanding balance to his/her own account
   (only after the wallet is upgraded to Full KYC) or transfer the funds back to the source
   (from where the wallet is loaded).

Remember- When user will not submit their wallet with minimum KYC details to the bank will automatically converted to
"Minimum Detail Wallet" . No credit transactions will be allowed for such wallets.

Full KYC Wallet

In this service customer will get benifit by submitting full KYC detail to the bank

Process to update Full KYC is as mention below

1. First, the user registers as per the process mentioned above for Minimum KYC wallet
2. Post registration, the customer logs into the wallet, chooses to upgrade to Full KYC wallet and
   follows the procedure to complete the e-KYC on-boarding process.

This will Benifit you

1. Can be used for merchant payments (Bill Payment/Recharges/Purchase of goods and services)
2. Fund transfer to other KYC compliant accounts or any other Buddy wallet is allowed
3. Add/Manage beneficiaries, set pre-defined limits for fund transfer to these beneficiaries
4. At the time of wallet closure, the user is allowed to transfer the outstanding balance to his/her own Bank account, o
   ther PPIs or transfer the funds back to the source (from where the wallet is loaded).

Transaction Limits